FAQs :: Affordable Car Service Nationwide

When will I get my driver's information?

Please send us a text message to 1-714-253-4671 25 minutes prior to being ready to leave. We will provide driver's information along with car details to you at the time you send us a text message. Your driver will either arrive within 2-25 minutes at the type you message us. Please plan accordingly so that you do not miss your flight. If you are arriving at an airport, please kindly text us once you've landed.

My flight is delayed will my ride still be available?

Yes of course! Just text us when you've landed and we'll provide meeting instructions with your driver.

I'm not able to travel, can I get a refund?

Definitely, please contact us at support@laxride.net for your cancellation request.

Are the prices fixed? Am I going to get charge more after the ride?

Absolutely not. Whatever you paid at the time of booking is final. There are no hidden fees or any other fees you are expected to pay.

Private Car or Shared Car?

You'll have the entire car to yourself. If you booked a regular sized car, we will send Toyota Prius, Toyota Camry, Honda Accord, etc. If you booked a large car, we will send a minivan, SUV like a Honda Pilot, Honda minivans.

Testimonials

Great service. Prompt pick up and friendly driver.
Mark Elliott

On time, nice clean car, water, gum, tissues offered, good driver.
Elise

Driver appeared on time, clean vehicle, safe and cautious ride to airport. Arrived in plenty of time. Would use service again and recommend to all.
DeLuca

Great! Thank you!
John Bonar

Driver on-time, friendly & personable. Made the 1.5 hour pleasant. Thank you
Lisa Mathews

Excellent in all ways. Prompt pickup, clean car, friendly driver. Got me to my location safely and comfortably.
Jennifer van eyk

Our driver was on time and got us to our location safe and sound. He was very personable and brought our bags to the door. My husband and I were very pleased with our first experience using this service.
Jamie Dorfman

This service was really good and driver trust worthy. Thanks
JoAnne Fitzgerald

Well this must be the worst service ever. Not only did you have my flight details. You left us for 30 minutes before a answer. No Driver there to greet us. Then told we had to go down the road to another terminal to be picked up. We had just travelled 24hrs for your lazy driver not to come to the departure area to pick us up. I Will be letting all social media parties how bad of a service you supp
Nigel Dunmore

My driver was on time! Really enjoyed talking with her I would definitely call in her again
Barbara Schlereth

Our driver was great. But the experience was not as jayride said one driver was picking us up and then sent another so we were over 30 minutes later being picked up.
Catherine Schryer

It was very good the drive was very friendly and got to my destination fast.
Corey Dyer

The transaction started off rocky with the Initial driver getting a flat tire. Another driver was dispatched and thus is where the excellent service began. A huge thank you to Gonzalo for the safe travels and good company. I appreciate the constant updates from dispatch. The only downfall is the pricing. You can get the same car service from Uber or Lyft and for less!
Monisha Grier

Great ride, terrible traffic.
Baker

Very personable and excellent job
Thomas

On time and quick trip, even got some tips on sightseeing in the location i was heading to.
Barb Geiser

Driver was on time , helped put luggage in the trunk , clean car , safe driver , arrived on time to airport , helped unload luggage from trunk . Excellent service from beginning to end .
John Kettelberger

Driver was there very quickly. Very courteous. Would do it again
John Crowley

Excellent driver. Kind & curteous. Had to wait past my pick up time, but all in all would use again if got the same driver.
DL Turner

everything was ok
great driver
rik

Augustin was a good driver and got us to LAX on time
Brian Jenkins

Driver was very courteous and friendly. Had a nice conversation during my ride. Would definitely recommend.
Randy Winter

Excellent service from my driver, small problem because I do not know how to text but a phone call from the administrator worked it out. Very happy with the service and a fair price.
Laudra Eber

The driver was excellent, the car very good. The major disappointment is the lack of honesty on the part of LAXride, telling me that I had to provide a tip to the driver at the time of the reservation. The driver was from Lyft (?) and contracted by LAXride apparently, and said tips were acceptable. Bad, bad!!
Larry Smiley

My driver was on time, smart and friendly. He drove with his best effort to get to the destination at a scheduled time. Car is very clean and comfortable. I highly recommend this driver
Anonymous

Honestly donâ€™t know how this company makes money charging 61$ from SFO to Napa but it was a great easy ride. Great driver!
Kenny Antoniono

I recommend this service to travelers.
Inessa Alves

No issues at all during the pickup and delivery. Thanks!
Luis Quintero

Our driver was on time, excellent, friendly.
Don Lehman

The driver was on time. The car was great â€“ â€“ the price was good. I would highly recommend this transfer service. The driver took us to our door almost 60 miles away from the airport. Was courteous, efficient. Overall a very positive experience â€“ â€“ especially since we were coming off 19 hours of travel and were exhausted!
Bill Hedrick

Maria was awesome. I felt safe, on time for my destination, and that I would be taken there. Thank you Maria!
Eric Ramage

Took longer than desired at Orlando Airport.
DEW

Nice an easy, low cost, quick pick up, good communication, will use them again.
Steve Wallace

Driver was on time and Very friendly.
I will recommend to family and friends

Thank you
Maryann Figueroa

Alex was an excellent driver, he was very professional, but we had to take extra time to make arrengments to put inside the car the luggage and huge kennel,
I really appreciate Alex flexibility and kindness.
Rosy Estrada

My driver was on time, very courteous, didnâ€™t seem to be upset when I was on the phone way too long with my ex-husband, and was very kind and help me with my heavy luggage. The trip was seamless with no trouble. Ahmad is a good driver.
Georgia Stathis

When Jaxride asked me what my door number and terminal was at SFO, I texted door 2 terminal 3. After waiting 20 minutes, Jaxride asked me to call the driver because he was there but he wasnâ€™t. When I spoke to the driver he told me Jaxride told him it was door 3 terminal 2. He was finally able to find me and the ride was great from then on. I would still use Jaxride but the transition should be smo
Jinna Johnson

Excellent service. Driver on time. Enjoyable & pleasant driver. Knowledge of destination.
Mary Overcash

Excellent
Jon Swan

i accidentally left my backpack on the backseat, and the driver left before i could retrieve it. i tried calling the driver cellphone number to get him to come back, but the number was an invalid number. i texted laxride, since they do not take phone calls, and was told that the driver was already with another customer. i then asked when the driver could return to the airport with my bag, and
kailim toy

Robert was an excellent driver, we had a good trip to lax.
Amir

Excellent! Daniel wonderful. Thank you Laxride!0
Diane Wolcott

Super excellent
Abdalrahman Adel

Our experience could not have been better, from the immediate response to texting after we landed, to being picked up five minutes after we said we were ready and had our bags. Driver was very nice and drove very well and took us all the way to the destination. Great!
Cathy

Excellent
Jon kramer

I was getting nervous waiting because the driver was 45 mins late. But once we connected she was an awesome driver through all the traffic. I got home safe.
Susan rouleau

Jason was professional, engaging and safe driver
Lorraine Baker Francis

Driver was waiting at the arranged meeting place when I arrived. Drove well and was very pleasant. Would use the service again.
DJS

Car was clean. Driver was courteous and polite. Drove carefully to my destination and helped me load and unload my luggage.
Dennis Brown

Driver was courteous, friendly and made the trip easy. Will definitely use the service again.
LSK

My driver Debbie was polite and very patient with my inexperience with this travel. Between dispatch, the driver and myself, we were able to coordinate my departure. My two hour route was met with met engaging conversation that made the trip seem shorter. I could only be so lucky to get another driver like Debbie on my next travels.
Andy

Alex was awesome driver!!! I was super impressed with the communication with LAX Ride. Will definitely use again!
Lisa

Ask for Cristhian from Venesuala, He is a real Gentleman. Great Service.
Andre

No problem whatsoever !
Brian Tyldesley

Our driver was there wating for. He was patient and open to support me to find the car. He drove with care. I definitely recommend this service for anyone else. It is safe & really reliable.
Johnson Bien-Aime

Eric was our driver, he was prompt and very nice. I would recommend him any time.
Martina Riordon

My driver, Victor was a joy. He was very pleasant and focused on providing excellent customer service. I would certainly use him and the service again.
Jennifer

Naomi was amazing. She talked with with me and made me feel so comfortable! If I could give 10 stars I would!
Alina Worden

Everything was great. The price was fair, and Jayride was communicative. They always were quick to respond to my queries. The driver was punctual, and delivered us to LAX smoothly and comfortably. No complaints!
Liane

Jones was my driver. 1st experience ever with Lyft or Uber and I will say it was a GREAT experience. He played the music I liked. His car was clean. He drove carefully and kept me informed about arrival time to the airport throughout the trip. I will definatly use this service again.
Shelley Carey

The Transfer did not happen!!!
Ended up paying another shuttle service.
The telephone numbers provided were not able to receive incoming calls there fire was not able to contact them to arrange pick ups !!
Apparently they do accept text messages ...but without my cellphone ..it is not possible to send or receive texts;!!!
Kevin Davies

Great service on time no issues
Al ossello

Great ride, totally on time and as friendly as could be! Thank you!!!
Midge Coker

Great service. Driver excellent thanks.
Cathryn

Our driver is on time and very nice and hospitality, the car is new and clean . The trip was safe and sound. We absolute rate him 5 stars, excellent.
Thuy

Our driver was on time and friendly. Got us to the airport efficiently and on time. No stress. Would do again.
Christina Martini

Driver arrived late. We had to leave before she arrived. We could not risk loosing our flight
Please return our money
Daniel Salomon

Excellent all the way through
Richard Edson

The service was excellent. The driver was punctual and very helpful. The vehicle was clean and comfortable.
I would certainly recommend your company to others.
Peter Johnston

The driver and car was perfect. The problem is I had to wait half hour curb-side even though I gave 35 minutes notice upon airplane arrival. The reason I chose this service was to have the car and driver available so I could grab my bags and go. However, my driver was not notified until after waiting 12 minutes curbside (45 minutes after touchdown). And it took him 14 minutes after that to arriv
Jonathan Berry

waited 30 minutes for ride to pull up at pick up stop C by Bradley International terminal. Too long. LAX ride keep telling me " 5 minutes away". Will NEVER USE AGAIN
c. sills

Courteous and safe driver

Catherine Schryer

Great service. We had to come back a day early and they were able to quickly adjust and get us a car pickup at our hotel.
Kerry

excellent
paula gil

Driver was nice and helpful. Passenger seat in the back of the 4-seater white Hyundai has lost its cushion and has sunken a bit making it uncomfortable to sit on. Overall, he got us to our destination safely and within a reasonable timeframe.
Elmer B Saqui

Excellent
Nene

Excellent
Jorge Carranza

Excellently driven and even came back as a rider left his passport inside!
Mike morton

This was the second time our family had used this service. Ultimately was a okay but both drivers were more than 15 min late for pickup, so give yourself some extra time.
Steven Nielsen

Driver was efficient and courteous. Great ride. Company had my destination wrong. Driver understood the mistake and got me to the right place in a very timely manner.
Diane Swanson Gilyard

On time and efficient. Very affordable.
Michel Malécot

Our driver was there when we arrived, really polite and helpful, and made a long trip after a very long flight, very relaxing!
Susan Houser

Our driver was very nice and helpful. I used this service both ways from the airport to my hotel, and back again. Both drivers were on time, polite and very professional. I highly recommend this service for a worry free trip planning, or a ride to an event.
Nancy Van

Great service. Bad weather made trip challenging, but driver did excellent job of driving under these circumstances. We were treated with utmost respect and safety and satisfaction standards held high. Special handling was required and observed.
Pamela Roessner Smith

Driver Abel was on time and did a great job getting us to LAX. We will always use your service, no comparison to others in our area!
Thank you.
Mary Gernheuser

The app. showed a wrong address for my destination (BDL).
Sungah Kim

Texted phone number given to me when u first booked the trip and no response for almost a hour. Was supposed to be picked up at 930 car showed up at 953,
Donny Kupina

Being from the UK, we struggled to get a text message to the driver when we landed, but thankfully there was a helpdesk at JFK who sent the messages on our behalf. Once that was done, the driver arrived quickly and we were on our way.
Beth Stonard

Will our driver was great! Will definitely use the service again! No issues at all!
Lisa

We had a crazy situation. Our driver got a flat tire one hour into our 1:40 minute trip. We were unable to reach you because there was no cell service. Our driver first contacted Lyft because that is who he got the ride from. They had no record of our trip. Then our driver contacted you. You said that you would send another car, but we waited for 30 min, then called you and then you said there was
Penny Hahn

Driver was very nice, good driver ,friendly, good service!
Lori raithel

Driver was prompt, curteous, and drove safely. Very easy transaction.

David Gonzalez

Worst experience ever. Every two minutes I got a text message to call a new driver that happen three times. One of your drivers was waiting at the train station not the airport . New used Lyft drivers had I done that I wouldâ€™ve saved money . The driver never heard of your company before . I will absolutely never use your service before and tell others also not to use it .
John Kozloski

My driver was very professional, a good driver and very courteous. His car was immaculate and he even offered
bottled water. I highly recommend Lax Ride.
Thank you
valerie phillips

The first driver did not show up so we ended up waiting 30 minutes, then they got us another driver who was very prompt and courteous. Would have been a 5 start experience if the first driver had showed up.
Christina

Excelent treat grom driver Mustafa
Geraldo Orsini

Our driver was excellent.
Kristina Wiltjer

I had cancelled this trip, could you help me with the refund?
Maithili Pande

A great service, our driver chose a route so we could see some of the sights on the way into the city. Thank you.
Mr H

Best ride ever. Driver was excellent and professional.
Delia

The driver was good until the end and he has been calling and harassing me to pay him when i already paid you for the service
Mike St. Andre

Driver was on time and courteous
Jairo Robayo

Mrs. Caroline was very cordial, professional , and punctual. I definitely will rcomend your company . Excellent customer service per part of Mrs Caroline
Francisco Perez

We had a very comfortable ride, our driver Yuri was very helpful and friendly... thanks
Shveta

Driver was prompt and very nice. I would highly recommend this service to anyone needing a ride to and from the airport.
Nancy Van

Your driver Arif refused to pick us up and was very rude.
I had to pay another company to take us to Seattle airport. One of us was using a walker!
I fully expect a refund of my $61.07 immediately!
Helen Stanley

Our driver was courteous and a nice guy to talk with! Made us feel very comfortable. Thank you!
Tavia Gabbert

When driver arrived first thing she asked was for gas mom . In the course of the trip she texting while driving & using her knee to steer ! Will never use this service again . Was not informed prior to ride that it was lyft . I could have called lyft for a ride .
James Pruett

Our driver was very courteous & made our trip enjoyable.
Joe Dobbs

The driver was on time and made sure we went to the correct departure point.
Gary Poke

Very friendly, helpful and professional. Pavel did a great job.
Thomas Hough

This is the third time that I have used your service and while the first 2 trips were fine this one was less than that. The reservation included our flight information and we expected the same service as before. Meaning that previously the car was already at the airport and at our gate in a few minutes. This time we waited over an hour and 15 minutes from the time we called for the car until it ac
Deborah Kampe

Good Guy. Was a two hour long ride in afternoon traffic and he had the stop at the gas station to make it all the way to my destination but he made it happen. Very courteous. Also let me use his charger outlet. 5 stars.
Nati

Driver was good and courteous, the car was clean and he arrived on time as requested!
Patricia Sheppard D.C.

Excellent service, driver was extremely nice, safe driver, very accommodating. I would highly recommend this service.
Verna

Great service, dependable
Mahmoud Ahmed

Arrangements and communications were smooth and straightforward, driver was on time and pleasant, and the price was well worth it - thank you! I will use Jayride again.
Sheila Johns

The driver, Stephen, was on time and extremely courteous, friendly and helpful. The first driver assigned, however, a female who did not identify herself called me on two occasions the morning of pickup trying to change the time of pickup to one hour earlier because it was "not convenient" to pick me up at the designated time. This was totally unacceptable to me as a travel writer and it put me un
Noreen Kompanik

Our driver was not on time and drove past the pick up location. Our driver talked poorly of the company and let us know they were unorganized and they did not tell her about how far our ride was going to be (2 hours). My friend and I exchanged a lot of fearful and WTF looks during our ride. Changing lanes was jerky and we went 80 the whole way. Not complaining too much about the speed but when you
S.C

Driver was timely, courteous, and friendly. Good balance of pleasant music and conversation. Safe driving and got me to airport with time to spare. Helped with luggage. Recommend service. Thanks for a smooth start to my vacation!
L. Roose

Regenail our driver was on time, friendly and courteous.
My mother and I really enjoyed our ride. This is a great service.
Jane Butler

Great ride on time very friendly driver â€œAllenâ€ I was very satisfied thank you
Mack

Very friendly driver and service is very quick
Thanks again
Rik Meirlaen

Excellent experience. The driver was very friendly and was competant in his driving skills.
Sheryl and David Sankey

Excellent!! Would highly recommend!
Merlin Kolb

Great service
Wilkinson

After numerous texts, confirmation etc right at the time I was to be picked up I get a text saying they would not be able to accommodate me. My driver had an accident. They only have one driver?? I had to scramble to find a ride to the airport and almost missed my flight. Still waiting for my refund. Not sure if this is a scam or not but stay away from this company. Iâ€™m not sure theyâ€™re even real.
Lori Elliott

Driver was quick to arrive and very pleasant.
Laurie Paul

Very nice driver picked up after a flight delay as well thanks
David Garforth

Instructions for pick up were not clear . Everything else was fine. Would use again.
Lorraine Francis

They txt us at our pick up time and said they would b 25 min late we had to drive ourselves or we would have missed our flight!
Gina Byers

Terrible service ,,waited for over 3 hours and was never picked up,,i cancelled and got an uber instead,,i want a complete refund.
Luis sanchez

We waited over 45 minutes for a pickup. Approx 3-4 different drivers could not locate us directly outside the Airport. We will never use again and instead go direct to the Uber or flyte which they use anyway
Gary Poke

I did everything possible to pre-arrange my ride at the Atlanta airport via text-as this is the only way to communicate with the company. Arrangements were confirmed the night before & directions via text were to let them know if North/South & number Zone where I was located. As I landed I let the future driver know of my domestic flight number, arrival & airline name. I informed the company o
Jeanie Akridge

Great driver!
Brittany Le

On time efficient and friendly. Highly recommend your service
Hendershot Kenneth

The driver was in time and courteous. I would definitely use this service again and highly recommend. Thanks!
Art

Our driver is quiet... maybe he thinks Silence is golden.. Car is clean n tidy no bad odor.
Irene

Excellent, our driver was very courteous, arrived at the stated time and drove us all the way from LAX to San Diego.
My concern is how much notice does the driver get before he realizes that he has a long distance ride.
Minnie

Great service. 5 stars
John Bonacci

LAXride informed me one day before my trip that they no longer served NYC so I had to make other arrangements which was not easy as I was in a remote location.
Kate

I am shocked ther company has not offered my money back. I am more shocked that your agent refuses to respond to my repeated request for a contact number. We stood on the curb for one hour waiting for our ride home (after traveling more than 24 hours from Europe). Your agent would constantly say (5-10 minutes away", then, after twenty minutes, repeat the stock "5-10 minutes away." This was a disas
John Collins

We had a wonderful conversation!
Tina

We were very happy with the transfer, the driving was very comfortable, the car was very clean and the driver very helpful taking care of our luggage
Alex Martinez Corria

good driver got us there is good time in light traffic- Phoenix. Several text messages about arrival time from
you about 20 min arrival. Otherwise ok.

David Childs

Your driver was great!
Al Wilson

It was a great ride! Our driver wanted to make sure he took care of all our needs! Nice guy!
Penny Hahn

I waited 20 minutes on the Oakland airport curb, and was unable to get any human being on the other end of your phone numbers. Had the car been on time, those 20 minutes would have meant I wouldnâ€™t have completely missed my auntâ€™s funeral, for which I travelled from London for. The driver and the car were fine. I will not be using your service again and certainly not be recommending you, unless yo
Patricia Kohle Dabat

Our driver Jose was fantastic! He was on time, courteous and conscientious of our comfort (temperature, radio, etc.,)
Our daughter was not feeling well, so he gave her a chocolate bar! So kind of him!
I would 100% recommend Jayride!
Susan

On time, great ride!
Lauren

Service was excellent and driver was courteous and even had a cold bottle of water waiting for me.
Tobi Guerrero

You cancelled it both ways. I had to find different transportation. The worst company anyone could deal with.
Richard George Morris

Our driver was on time, the car was great - excellent service!
Tunde Toth

Driver was excellent. Timely, personable , great first experience using this platform
Brent Morrison

My driver was excellent! His vehicle was very luxurious.
Michael Grill

Great experience! Would recommend to anyone considering arranging transport from JFK! My driver picked me up within three minutes of arrival, was very communicative while coordinating pickup, and drove safely and efficiently to my destination. Also was $30 cheaper than the available Uber rate!
Mary O'Loughlin

Awful. I booked a ride to and from an airport and a city 90 minutes away. One hour before my flight I got a note from the dispatcher stating that my return ride was canceled. I could not rebook, so I asked to cancel my ride from the airport since I would be stranded without a return if I used the service.

I booked a rental car and made a request to cancel the first ride. It was canceled but a
Clare

I had a very pleasant drive from LAX with my driver Dean. He was awesome in communicating before and after my arrival as to where he would be and I had absolutely no waiting time. I walked out the door and he was there. He made the trip fun and enjoyable!!
Letty Shriver

Booked a ride a month in advance. 3 days before my scheduled pickup I was informed that my ride was cancelled. After I made alternate arrangements I received another text a day later saying my ride was back on. I do not trust this service and will not recommend it to anyone, nor will I be booking with Jayide again. I have emailed as directed to request a refund and have yet to hear back from anyon
Ashley Kasunich

Our driver was very professional and got us home safe. Our drive from LAX to San Diego was as smooth as possible.
Bryant s

Excellent experience!! Nice friendly and professional driver!! Will definitely use again,and tell my friends!!!
Patricia K

Driver was prompt and got us to our destination right
Away. Would definitely use this service again!
Kimberly Cline

Shonna was the nicest , happiest and a very lovely woman . She greeted me so politely. We both like to talk, so I told her why I was there and what I was going to do. She spoke of her future ankle surgery and I wished her a speedy recovery. She was a wonderful personality . Shonna was so nice and friendly and happy to meet you, etc, etc. she was , and again , I say Shonna is blessed happy lovin
Fred Lack

Driver was on time and very friendly. Got me where I was going and was very knowledgeable about the area. Would use again.
Marcy

Very easy to work with them.
Good prices.
Ordered two weeks in advance.
Nikki

My driver was good but your service was poor. You just call uber and lyft drivers to pick people up. I could have done that myself and saved money.
Matt Parkerson

Driver canceled me and told me i would get an immediate refund which I have not received. Left me stranded. calling whom ever I have to to report your company
Ann Febres

Driver was conversational and engaging and i felt safe and reassured in a unfamiliar area of the world - I am from the UK
Mark Pawsey

I did not use your service because you initially said you were cancelling and would refund my money. You can imagine how surprised I was to receive a text on Thursday May 17 , four hours AFTER my arrival at LAX, saying that I should call when I arrived!!!!! I was even more surprised to check my credit card statement and find that you had billed me!!! I do not understand how your company operate
Louise Bogart

After some considerable wait, you cancelled my booking because of a schedule conflict of my driver
Theodor Schilling

After texting the terminal number and door number, the driver arrived promptly. All communication was prompt and accurate.

Be sure your cell phone is charged as all communication is via text.
Rosemary

Solid performance from start to finish.
Marion

No driver was present. Am still waiting for a full refund. Will never recommend this company. Am in contact with Better Business Bureau

Sherrie Hogenhout

The drive to the airport was perfect but pick up at the airport was a no show. Jayeide texted us and said they were sorry they could not find us a driver and would be happy to refund our money for the return trip. Three hours later we were lucky to find a cancelation on a shuttle bus. If you like the excitement of not knowing of how or when you are going home by all means go with these guys.
Jim Ortize

Not impressed with service. only got cancellation notice on landing after a 12 hr flight.
Very disappointing.
H. Kraus

They cancelled at the last minute. I had no choice but to get an uber. Almost missed the flight.
Steve

I booked this transfer online and paid for it at the time of booking. I received a number of text messages confirming. Then, at 1:30 am the day of the scheduled, paid, and confirmed transfer, the company cancelled it on me, saying the driver had a â€œconflictâ€. As a result, I had to scramble to make other arrangements. There is no way to speak with anyone at this company; apparently they only text.
Sean

Ride was great. Driver was very personable and professional.
L Mitchell

Very unreliable. They will cancel at the last minute after giving you assurance that everything i about pickup is in place and even giving instructions of how pickup will be done.
Gina S.

Very disappointing NO driver showed up and we received just a SMS that the ride was canceled! So we was left on SFO terminal with no ride to Monterey!
Not funny
almoise@outlook.com

Wonderful first time experience. Driver was
a gentleman, on time, and the trip enjoyable.
I do not remember his name but I will always remember his face! âï¸âï¸âï¸âï¸âï¸
Monica Taylor

Driver got me there quickly. He drove really fast and tailgated other drivers which made me very uncomfortable. He was not very personable so it was a very quiet ride. He got the job done, but that is the best I can say about it.
Mike Jones

Texted, waited 25 minutes, texted again waited another 15 minutes, texteded again waited another 15 minutes, texteded again and it is now 1:30 since my initial text, received a message telling me there was no driver for me. I am 63 years old, paid in advance, did everything as directed by Jayride site. Absolutely the worst experience in all of my 63 years. I was left stranded at an airport in a
Gini Chung

Our driver was very nice and courteous. The price was also good for such a long drive between Detroit airport and Grand Rapids airport. The initial communications/texts seemed to come from a computer and kept asking the same questions over and over without getting us the information we needed. But once the driver finally arrived at the airport, it was a pleasant and safe ride.
Jennifer

Poor service, cancelled a few hours before pickup and ten days later still no refund. Not impressed and wouldnâ€™t recommend
Noila souza

Great. I just miss that even when we always ask for kids seat, they never have it...
Teresa Fernández-Ulloa

I donâ€™t know who my driver was supposed to be, but they never showed up and I was still charged. I was hoping to get a ride from LGA to SWF for half the price of others, but I guess itâ€™s too good to be true. Never use this company, look at other online reviews first (as I failed to do).
Logan Kirk

I hired you guys to provide me with transportation of my daughter Chrystal Cheatwood for a pick up at LAX. Your driver text my daughter to say he was delayed in traffic. By this time heâ€™s already an hour late. His next text he canceled saying heâ€™s booked with someone else. He left her stranded there. I paid by credit card. So I demand a refund. Never use this company.
Nina Roberson

My ride was completely dropped 30 minutes after the pickup time with an explanation but no back up plan. I almost missed my international flight. There is no excuse for this treatment and lack of communication!! Thumbs double down on your service.
Thomas Hough

Ismael was a great driver. He drove us home in a heavy rain storm and I felt very safe.
Ismael

Our driver was on time and drove beautifully through very heavy traffic for 70 miles. He gets an A+.
Ann Lincoln

Hello, THere was a last minute cancellation of the shuttle service. May i request that the trip be refunded. Much Appreciated.
Thanks
Sharada Vijaychander

I am disappointed that I could not give LAX Ride zero stars - they were worse than terrible.
The LAX Ride car did not arrive at JFK T4 as agreed.
LAX Ride Uncontactable by phone number given on the booking confirmation.
Sent a text- no reply.
Sent an email - got a response the following day!
Waited an hour - took a yellow cab - fixed fare - excellent service at a reasonable price.
Now waitin
UK visitor to NY

As the Cab did not come from Pick up.As 2.30 cab and we did phone some many time but not respond from them.As uptill 4.00 clock we sitted in airport after 16 hour air travel
DONT TRUST THIS CAB,Friends otherwise you will be in Big Trouble.this ride should be closed by government.

This is my experience and so many friends also had the same experience
Rajendrasinh Jadeja

Nazim (driver) was prompt and courteous. Conversation was stilted as he spoke limited English. But he did get me home as quickly as he could in spite of the Tampa rush hour traffic. I now know that I can book flights to/from Tampa and find reliable ground transportation to get me there.
Judy Willis

The driver arrived quickly. Very friendly and courteuos. It was a very enjoyable ride and the price was very reasonable. Expect my repeat business.
Santos Padilla

Standing at the airport and yâ€™all cancelled on us
This was the worst experience
Then we had to scramble for a ride up
John zummo

very bad experience with you.i canceled my pick up,and I need my money back.
parviz Tavakoli

After the 2 hour wait, the ride and driver was fine.
Brett

The driver did not show up on time due to flat tire. I ended up calling another company and cost more money.
In addition, they did not refund me the money and I have to keep sending refund request. Bad service.
joanne

Received a text at 348am stating I needed to tell them 60-80 minutes in advance because no driver in the area. I read this text at the Toronto Airport after leaving Anchorage airport and transfering at Vancouver airport.

I had taken a reputable and reliable taxi from Alaska hotel. Will never recommend LAX Ride to anyone
Dave Galbraith

My driver was on time, courteous and extremely considerate. We were on time and it was a pleasant ride to LAX. 5 stars!
Kim

Great driver, great service! Thank you
Martin

When u pay peanuts you get MONKEYS. This is what I got. The lady showed up in a Chrysler 300 full of her stuff. Took about 20 minutes to just get that all sorted out so we could get in with our stuff. Then we stopped for gas and lost another 10 minutes. I finally barely made it on time. Horrible service.. Travel at your own risk...
Pradhip Swaminathan

Our driver showed up and informed us she could not take us to the airport. She only had an hour. We booked to San Jose. We had to call an uber. RIDICULOUS. Horrible. I want a full refund!
Kerri Horton

On time safe friendly. I will always use jayride services.
DDUNN

Disabled senior citizen mother was left in wheelchair waiting outside airport for over an hour to be picked up!
Mr.Henderson

Brett was awesome. It was raining - he was most careful. Our conversation was super. Most intelligent driver.
Terri Whitt

You cancelled our ride due to a computer glitch. I had to scramble to find alternate transportation. VERY STRESSFUL!
Jamme Hood

Our driver was late and there was no communication on your part. I was the one asking questions. Also when I did get his number & call him it was hard to understand him & I could hear him choppinhid gum. He pulls up and says nothing. Didnâ€™t and why in the window didnâ€™t get out of the car and help us load the luggage, as every other driver that was pulling up did this so you could imagine our disa
Kim Ramsey

24 hrs before the trip I get a message from you saying you are overbooked and cancelled the ride!! I had to find alternative transportation. Then at 2.30 am I get a text saying the driver would be ready to pick up at any time.Is that crazy or what! You can bet I will Never use your company again.
Christopher Smith

On time, checked with me due to traffic at LAX to make sure I was on time. Great ride!
Lisa

I hope you got the previous review i sent you but it might not have got thru. You canceled my pickup the day before with no warning. I was very stressed out and very disappointed. I had to find another ride. Get your act together.
Richard morris

Excellent service provider
Raj Kotak

James was very nice and helpful. The ride was very smooth and enjoyable. We arrived well before my flight departed and he even helped with my bags. Thank you James!
Haley Locket

Driver was on time and very accommodating. Felt very safe traveling alone. Thanks!
Ayeahah

The driver was excellent. However, we had to wait about 15 minutes at the pick up point of LA airport, whereas Uber drivers were coming in less than 5 minutes. This may be due to fact that I was travelling to Oceanside, about 80 miles away. Excellect pricing. The car was a bit older than typical Uber cars.
Mark Rahman

Long trip from Miami to Gainesville, but the service was perfect. I was coming from a 9 hours flight from Europe with at 6 hours time difference. I could sleep in the car and arrive relaxed and fresh home. Was great!
Ana Conesa

Excellent, Thx
Mike Warnock

Cancelled our car day before we left UK, email looked dodgy so I contacted Lax, their response is very poor
COLIN WALTON

Extremely disappointed to receive an email the night before our departure to find out our transfer had been canceled due to a system malfunction.
Lisa Musson

I will NEVER NEVER NEVER use this service again!!! I received a text prior to my trip saying they canceled my ride due to computer problems. I asked them to cancel and refund all funds for that trip and my return trip home. A week later, the day of my return, I received another text saying to contact my drive for pick up. now I have to go back and ask for a refund AGAIN!!! NEVER use this services!
Charles Hutchison

LAXride cancelled on me lest that 24hours before my flight. Was trying to contact hayride with no success. I need for you to submit a refund to my account a sap. I contacted my bank and they are looking into this matter for me. Please refund my money thank you
Dorothy Langevin

Transport was canceled twice. Do not use this service.
Pat E

The driver is excellent, courteous, and went additional distance to get me where I needed to be. Excellent.
Ross Cagan

You cancelled my transport back to the airport the morning I needed it.
Lance Manabe

The driver was super nice and got us to the airport on time. Thank you!
GWW

Canceled when I arrived at airport leaving me stranded
Oliver Edwards

DO NOT USE THESE SHARKS. I texted the night before my booked journey to check that everything was good for the next day - was told that everything was fine and that i just needed to txt them again 30 mins before pick up the next day. I did this and they cancelled right there and then. I had booked a ride from Tampa to Orlando airport so had 30 mins notice to find alternative transport to get me th
CM

The ride never showed up, I want my money back,
Parviz Tavakoli

We have had the most horrendous experience with your service. We were lead to believe our driver was waiting for us once we had landed and we had been communicating with the driver and he stated he was upstairs at the arrivals terminal for us. We were left waiting there for at least 1 hour attempting to contact him via text and phone call. We were then informed via text message the driver had been
Mariel Tan

After booking 2 weeks in advance and confirming the night before, as soon as i landed to be picked up. I recieved the same message as everyone else. The computer crashed and my pick up is canceled. Lol, good luck getting a refund. I think this company exists to rob people legally. Trust the negative reviews. Go thru your bank to get the refund. This review comes while i am stranded at SFO airport.
Amy Breazeal

YOU DID NOT PERFORM, TELLING YOUR DRIVERS THAT I HAD CANCELLED, WHICH I DID NOT. IS THIS A SCAM OR FRAUD, OR AN HONES MISTAKE ON YOUR PART. MY 87 YEAR WIFE AND MYSELF WERE LEFT STRANDED. REFUND MY MONEY IMMEDIATEDLY, AND SEND ME THE EVIDENCE.
DR. VIRGIL A. WOOD
DR VIRGIL A WOOD

Cancel the shuttle without prior notice
Elias shmuel

Besides the car been cleaning and the driver being polite and on time, I really appreciated the fact that he change the radio station to something that really fit me more without my even asking you for it .
Diane

I canâ€™t rate a ride I never took.. I was told that my ride was cancelled because the computer crashed.. this was 20 minutes before my pickup time @5am on May 11, 2018.. I would like a refund. Iâ€™m really getting annoyed with the back an forth emailing .. I just want a refund.
Taura Bethea

The driver by the name of Charles was punctual and courteous. He refused to take tips.
Nishith Verma

The driver was on time. He was very professional. I told everyone how great the service was.
Sonya hernandez

Unbelievable that you are even asking for a review when you failed to pick me up at San Fran airport on the evening of May 10th. Communicated with me all evening and even welcomed me to the to San Fran then I text the code and you say your system was down all night.
No one should ever take this service and I will be writing more on Trip Advisor etc. You left me at San Fran airport with no way t
Chris MacPhee

Horrible experience!!! My son was flying into Palm Beach Florida and then needed to get to Miami from there. He arrived into Palm Beach at midnight, (doesnâ€™t have a credit card) so I booked him a ride to drive him there. Everything seem good, they took the funds off my credit card as soon as I booked, getting messages etc that they will pick him up. As he is waiting he gets a text , aTHEY arenâ€™t c
Brian N

They cancelled my ride after half an hour of sitting on the curb at lax after an 11 hour flight from London. All I got was a sorry for the inconvenience. I am a woman, it was 9pm at night and lax is 100 miles from my house. They were scheduled to pick me up and transport me home. It was a nightmare
Charlotte Booth

Absolutely terrible. They canceled my ride after I waited for them for 45 min at the airport. Then they told me I was responsible for figuring out how to get a refund. Completely unhelpful.
Lacey

After getting all the confirmation emails and a reminder text as we were boarding our plan that everything was good to go, it all changed when we landed. Upon arriving at the ride share location, I received a text saying our ride was canceled. That we needed to contact our agent or website for a refund. After attempting to contact the company, I received a text stating that they were having system
Geoff Nugent

Excellent, the driver was very courteous, and got us to our destination on time, especially since we had LA traffic to content with. The driver did not know until he arrived at our destination that he was traveling from San Diego to los Angeles until he picked us up, plus never received the comments that I sent regarding the location of the house. This was of some concern for me.
MInnie

My driver was right there waiting for me when I arrived. The drive was smooth and he had a great attitude. I will definitely use this service again.
Tedd Klovstad

It was a great ride and the driver was great. We realized after the driver was gone that our cell phone was left in the car. We booked through LAXRide and a Lyft driver picked us up. LAXRide was not able to help us contact the driver. Finally called Lyft and they contacted the driver. Thank you to the driver for bringing the phone back. I recommend a way for LAXRide to contact drivers from ot
Roger Wiliams

This was the worst experience weâ€™ve ever seen for a service. This is the message we received after waiting 40 minutes for a ride and then finding out we wasted time waiting for no service:
We have canceled your ride with Laxride. We apologize for any inconvenience, Unfortunately, our system was crashed today and it need some time to be fixed. Please kindly reach our to your booking agent for your
Robert Goodman

I waited almost an hour before I was picked up and my flight was9on time. Will use uber from now on.
Carole Woodward

We had a good experience and we liked our driver a lot, but the company that set us up with the driver is a little questionable. They sent one driver over, he was kind and prompt but when he arrived he said he wasnâ€™t aware that we needed a 2.5 hr trip from San Diego to LAX, and he had to clock out in an hour. He left and the company sent over another car. This driver told us he works for Lyft and
Adrienne Read

Great ride.
James Anderson

Our driver was on time a great driver through all the heavy traffic great conversationalist sharing all his adventures and travels had a great time for my first experience
Dennis Twining

My driver was incredible. He was super friendly, and made the ride super comfortable and enjoyable. Thank you!
Megan

Drivers were very good, but difficult to contact call centre to organise ride on arrival and departure. Despite booking for 3 passengers with 3 large suitcases, only a small Hyundai was sent. Meaning luggage on laps in the car.
Text as instructed but took a long time for reply and therefore long wait for transfer
Sean Mace

Did not come and fetch me. Lost my internarional flight!!
Paula Merino

Driver was on time, he even turned back (we didnâ€™t drive very far) because I realized I forgot something.
Aman Bains

My driver was good. Late night and long trip so it was nice to be able to talk and pass the time.
Jim

This is a bait and switch company. They booked an Uber X for me (I couldâ€™ve done that myself, cheaper and quicker). They advertise nicer cars on their website so I figured I would book through then since I had about a 90 min ride in traffic from LAX to Irvine but instead I had to wait over 15 minutes and anUberX showed up (Prius). Total scam. They should disclose they are booking uberX vehicl
KP

My driver came to pick me up 15 min after I contacted the company to let them know that I was ready for my ride, the only hassle is that you have to contact them only through SMS as soon a so you land, and there is no other way like phone calls or WhatsApp , and for me coming from Hong Kong and not having a plan that works in the states was a bit stressful, thankfully my friend is in LA and he hel
Angelica Ligom

Everything was fine.
Laurence Lusvardi

LAXride does not accept phone (voice) calls, only texts. This was a problem as BOTH our phones were broken. We could not confirm our ride using our hotel phone. Had to get the concierge to help us out on his personal phone. Once confirmed, all went smoothly. They used Lyft. They donâ€™t have their own vehicles or drivers. Might as well use Lyft or Uber directly and save all the middlemen.
John Hoover

Jonathan was excellent.
John Donohoe

Much better than my previous transfer. Driver on time and very pleasant. I must have been unlucky last
time 1214207
Robert yates

Great driver. He had fruit snacks!
Anastasiia Slabzhennikova

Great service great pricing , one bummer drivers not too talkative , but good safe driving
Ernest calvillo

I waited 1-1/2 hours for the driver with little communication from the company. Very disappointed! The driver, once he arrived, was very polite and professional!
Cathy V

My driver took over an hour to pick me up as he was stuck in traffic. The contact with the company did not let me know this until just before the driver arrived. I was very happy with my driver. He was very courteous and professional the entire time. Excellent experience for me.
Mike Jones

Excellent driver, very polite
Shirley Nielsen

We called when the plane landed than again after we got our luggage. We sat outside in the cold rainy weather waiting for approximately 45 minuets before a Lyft driver picked us up. He was very nice.
Andrea Bernardi & Ron Finkel

Texted number per instructions upon landing in Alaska after 19 hours travelling from the East Coast of Canada. Driver did not show up... after an hour of waiting and texting the company J had to take a taxi and paid $110 to get to my hotel. I am seeking a refund and DO NOT RECOMMEND THIS COMPANY!
Dave Galbraith

After waiting 75 minutes, I still had not heard from a driver; only texts saying that he would be contacting me. The service was a joke. You can not speak with anyone, even when they are running late. After 90 minutes, I made other arrangements. I will never try to use them again.
John wroblewski

Our Driver was awesome! But we had to wait for 3 long hours! The service was absolutely disappointing in all.
Martin

It took 1hr20min to get the third driver after other two drivers did not show up. finally I missed my flight. I should have had uber or lyft .
hung pham

Simply Excellent - all aspects
swarnamala sankaranarayanan

The driver, Kevin, was great. Whoever was sending the text messages was FAR too repetative and incorrect. Kept asking address, time, changing time to call for ride (whick should have been unnecessary since we had stated the time when we booked and again the night before.) Also, stated the driver was 6-7 minutes away, but our driver, who came 15 min after our scheduled time, said he had just gotten
Jackie Dupon

Our driver was pleasant and professional. 10/10 would recommend and ride again.
Adrienne & Trent Massey

The communication good and the driver was really helpful and pleasant. I would recommend this service. I will do this again if I am back in San Francisco !
Jenny

I cancelled my reservation but the prompt response and ease of txt message corespondance is why I will utilize your services in future.
Vannet

My driver was excellent, very friendly, and the vehicle was very clean and comfortable. I would recommend this service!
Rob

Booked transfer from Chicago Oâ€™Hare to city hotel and specified terminal 3 arrival.
On arrival I text the number provided and after 20 minutes received a call saying I had to go to terminal 5.
Then took another 25 minutes before driver arrived. Booked for 3 bags in original booking but a small Hyundai turned up for pick up meaning we had bags on our lap and stuffed in car.
Driver was good and
Sean

This was my first time using Jay Ride. It was the best ever. They kept me informed all the time. It is a best way to go to airport and back home. Price was right and service was the best. Now on I will not use any other taxi cab. Love you Jay Ride
Makhan gupta

They sent a driver to take us to the airport that had NO permit. He loaded us all up and then tells us. Had to text for a new drive and wait. The second driver was AWESOME we were taken care of. He was friendly and spoke with us and assured us that he could take us tot he airport.
Michele

I needed a last minute ride at a good price and Jayride came through. Great communication, great price, and a nice driver in a cute car.
Will definitely use them again.
Iris

On time, courteous, safe!
Alison Bouvhard

Simple to contact jayride when my plane arrived at the Denver airport. My driver arrived in time and he was so friendly to me. Next time I take jayride again.
Sybille

Frustrating that they had a crash... Grateful they notified us in time to find someone to drive us the 1.5 hours to the airport. Was it an aggressive crash? Wish they could have told me who to contact for a refund. Not sure who I made it with.
Brigitte Madeline

Do not use this company, arrived at Honolulu airport on time and followed instructions to text that we had arrived but had no response, tried to call the number but it had a message that they do not answer calls and you can only text. After 6 text messages within an hour and no response we gave up and paid $150 to get to turtle bay in a taxi. Your company will be hearing from us to get our refund
Steven Leslie

Are you kidding. You canceled the day before and you are asking for a review. I want my money back.
Laura Stevick

The trip was confirmed when we booked. sMS sent by LAXride was received but after few hours snother SMS was received n Laxride just said the trip was cancelled without any reason. I need to find anothercar immediately. Still awaiting a refund now. This is my first booking via jayride and made me feel sad as confirmation and payment were received/ made but cancel the ride by Laxride after that. Not
Jac Chow

The company contacted me the night before at 11pm and cancelled the transfer citing a computer crash. I had to book a transfer at a premium price at the last minute.
Sean

They did not show up, leaving me stranded at LAX for 2 hours. No one would answer the phone, or respond to text. They agreed via email to give me a refund and then wrote to say the computer was down and I would have to go through my credit card company. A SHAM
Lea Elkin

Car did not turn up when expected despite following instructions for texting driver. Unable to contact provider by telephone, directed to use SMS. No responses to SMS messages so ended up having to take normal taxi service to airport. Contacted by dispatcher just after we left, 20 minutes after booked time, saying that they had been unable to reach me previously. Was too late for us as had plane t
Stephen Washer

Set up a ride from Siesta Key to Tampa Int Airport for Friday morning, May 4.
At 11:00 pm the nite before, I received a text from LAX ride cancelling my ride for the next morning @ 9:45 am due to computer problems. was left out in the cold. If they could text to cancel, they should have been able to provide a ride. Asking for my money back.
Joseph Loiacono

I could not have had a more horrible experience got a shady text at 11pm the night before saying there was a system error and they had to cancel my trip. I still have not received a refund and am in the process of reporting this scam business to the Federal Trade Commission.
Andrew

My driver was delayed picking me up at the airport and attempts to get information from the phone number were met with very little actual information being provided by whoever was responsible for sending me text messages. I was also told that my driver had been in an accident and that I would get a substitute. All of this resulted in having to wait over an hour for the actual pick up. Once picked
Mike

The company said they could not fulfill the transport. I was still charged for it. Ridiculous. Be warned...do not use this service.
Paula c

I received the cancelation on my ride upon my arrival f at airport. None of ur phone number working. I ended up taking the shuttle.
Fowsia Musse

When I arrived at SAN after 32 hours of travel from Italy I had a text saying the ride was canceled and I had to find my own way home. Will never use this service again.
Larry

You told me the ride was canceled on the way back due to your computer freezing so it wasnâ€™t anything.
Bryan

I need my money back. No ride was provided when I arrived in Orlando on May 14th. Had to rent a car to get home. No one returning my text. My ride there was great but no one wants to talk about giving me the money to cover the rental car to get home.
Shirley Ross

I allowed myself plenty of time. Driver was courteous and got me where i needed to be.
Vickie Schultz

Transferring from Midway to Rockford Airports we were delayed an hour when the first driver did not show up. No telephone service was available with Laxride/Jayride or with the driver. Only communication available was texting with a dispatcher. Finally, Jayride sent a Lyft to pick us an hour later than originally scheduled. Lyft driver was very good, and we managed to get to Rockford Airport
Robert Spence

Excellent service
Candi

OUR DRIVER WAS VERY NICE AND SPOKE TO US THE WHOLE RIDE.
M GOMEZ

Absolutely flawless operation!
Steve

I waited at the pick up location at LAX for nearly an hour as multiple drivers were called and did not show up. The forecasted wait times (5-10 minutes) were unrealistic. I realized when my driver finally did arrive that she worked for Lyft. LAX Ride had simply added themselves as a middleman. It was strange, too, that my driver was being paid more for the ride through Lyft than I had paid LAX Rid
Lara

There was some confusion at the start but that was mostly on my part. when we finally met the driver was most courteous and the trip to vero beach went snoothly. thank you!
Mike Mann

Our driver was on time and very courteous and professional, very pleasant experience. Highly recommend using this every time I travel.
Willie Johnson

Tom, our driver, was the nicest guy. It went so well. We even had our huge service dog. Tom was amazing with him as well. Would recommend this service 100%
Angela and Shawn

Mike was great!
Excellent

They canceled my trips, two in a row claiming technical problems (yet you could still book). I booked 2 days prior to pick up, took a 15 hour flight from Asia to New York, texted them I was ready and got a message that it was cancelled. Unless I booked last minute with another service who wanted to charge 3X the price, I was stuck. I booked again (they charged my credit card), got a confirmation #
Sheila

Timely, convenient, inexpensive and professional.
Cindy C

Dispatch person lied about driver being on their way. Keep me waiting for an hour before finally calling an Uber and giving up on them.
Vu Do

My driver was very personable
Louise Hixon

Our driver was courteous and picked us up in a timely manner. The car was clean and he had bottles of water for us too! We would highly recommend this service.
We have been telling our friends about this.
Thank you!!
Kathi Kreisler

THE SERVICE WAS EXCELLENT! Our driver was very courteous and got us to LAX, through all the traffic, on time!
We would love to give him a tip!
MARTIN TAIT

Driver was on time, contacted me by phone (and I was in touch with their dispatcher by text). Courteous driver, clean car (Lyft), and overall a very smooth experience and good value.
Jay Zim

Driver was prompt and very polite. Made me feel comfortable and safe. Travel to Tampa Airport was pleasant.
Brenda Morris

Cheap, confrontable and efficient transfer. Private car.
Anna

We were given a plate number , the driver just drove up to the hotel and drove off . We then had to wait another 30 mins to be picked up . Our driver was lovely however he nearly dropped us off at the wrong airport which would have meant we missed our flight . I had to use my mobile again and text you that the deopnoff was Oakland International and not San Francisco international . I wonâ€™t be usin
Sarah Feathers

Our driver, Linda was lovely. The car was large and comfortable. The driving was perfect. We arrived at LAX in good time even with lots of traffic. Linda was fun and engaging.
Carol Shap

The drive down to the airport was a scary experience. Where I have to say she was a good race car driver, she made us uncomfortable and left us car sick at the end of the day. Unsafe lane changes in and out of comuter lane was quite the experience.First time we have had any negative experience
thomas Brock

Driver was good and very pleasant. Car was clean and comfortable. H
Sidney Nau

Everything was fine. Our driver was very good and even us water.
Wende Crabtree

Service was excellent on time great way to get our destination after long flight.
Garry

Our driver was on time. His car was spotless and he got us yo the airport in plenty of time.
Hugh Susan

I am trying to get a refund! No one ever showed up! Very frustrating to be standing outside in the cold waiting for a ride that did not show up!
I would never recommend this company. No phone number to call when I realized there was a problem. Sent several texts that were not responded to!
denisesouders@verizon.net

My driver was on time and I was able to find him quickly. His vehicle was in prestine shape and I felt comfortable riding with him from LAX to SB. I arrived at my destination earlier thn expected ! Overall it was a pleasant drive and would recoomend this driver and this service !
Daphne Ordosgoitia

I had great service and a very nice driver ! Excellent
Bettina Peter

accommodative, reliable, ECO, Excellent Service
swarnamala sankaranarayanan

From Spokane to Clarkston, our driver was very professional & polite. She was very relaxed, drove prudently.
Car was confortable and clean, would recommend this
firm anytime. Thanks
Richard Theriault

My driver, Yasin, was very courteous and friendly. I enjoyed my long ride from SFO to Dublin, CA in rush hour traffic. This was so much better than the 90 minute BART ride I had done in the past. I highly recommend this service.
Susan A.

No driver showed up ; no phone communication was received ; no text, other than "please hold" was sent in response to our text to be picked up. We waited 45 minutes and sent constant texts to the company ; finally gave up; took a taxi to LAX from Pasadena. Now trying to figure out how to get our refund. Terrible !!!
Michael Cahoon

Very enjoy safe ride. Driver was kind, courteous and friendly! Would recommend this rideðŸ˜€
Laura Hines

Absolutely HORRIBLE. I texted them right when I landed - just as the directions said. I got an automated response a few minutes later. Then I stood there in front of the airport for over TWO HOURS waiting. The ONLY reason I waited at all is because I had already pre-paid for my private ride. I would text and ask what the holdup was only to get no response or another automated one. I tried to
Kenny Landreneau

Very nice, clean, roomy van. Driver was very nice, courteous, helpful, knowledgeable, with a good sense of humor. Driving was great! NO erratic, zipping in & out of lanes. Very pleasurable & safe trip!
Julie D

Had to wait 1 hour and 15 mins to get a car dispatched which was unsatisfactory. The driver was extremely courteous. And got me to my destination safely. She was superb.
Judy Siegfried

My driver was on time and got me to my destination safely with lots of time to spare before my flight. My driver was also very friendly and I would happily book with LAXride again. Thanks
Shelby W

Smooth ride. Friendly driver, comfortable car.
Hashem Dajani

Thank you.
Abel

My driver was fabulous, it took all of the stress out of getting to the airport away. I just sat back and chatted for the 1 1/2 drive and made it to the airport on time and without the stress and added monies of parking at SFO. I will definitely do this again!
Tom Mathews

Ride was just perfect
Humayun Pervez

Our driver was on time, courteous . The car was clean and she was a pleasure to ride with
Gregory white

Driver was prompt and friendly. I could not ask for a better transportation service from Newark Airport to Princeton. I would use the service again in a heartbeat
Deborah

Driver did not show as scheduled. I waited for almost 50 minutes with texts advising me to be patient. Apparently there was a problem with my driver. In any event when a driver did show, he was courteous and polite and not the original assigned driver. Communication from â€œ the officeâ€ was poor. Would never use this service again!
Carol Stein

My driver, Dianne was WONDERFUL!! Very down to earth, beautiful clean car and serendipitous company
Debra Goff

Driver arrived on time and was very accommodating. Very pleasant person. Made my ride so pleasant!
Psokoll@yahoo.com

The whole process was easy and convenient. Also, the price from the airport to my hotel was cheaper than any other offer. I made the reservation online, I received instructions by email and text on where to meet my ride outside of the airport. When I was ready, I sent a text and the driver, Justin, showed up within 10 mins. He was polite, helpful, and the vehicle was clean and comfortable. I am de
Nicki Boettcher

On time, and professional. First time using LAXRide and it exceeded expectations. Without question would use again and highly recommend.
KHutch

I thought this was most unsatisfactory and very unprofessional. We were left basically waiting at Tampa airport for an hour and half after our flight landed not really knowing if we actually had a driver coming for us or not. And with no telephone service to speak to someone directly was very unsettling. Then we were sent a totally different driver in the long run. It was so unsettling that even t
Noreen McHugh

Awesome driver
Jenny

The ride was good . But the communication part of th wasnâ€™t great at all. We communicated through text for pick up. I had questions and couldnâ€™t even call because your company only text . I think thatâ€™s a little unprofessional . Overall the driver was great and the ride too
Isiah reyes

The driver was on time. He was helpful, polite, and friendly. Weâ€™ll surely ride again.
Elpidio Nartatez

THE PICK-UP FROM OUR HOME IN CANTON WAS ON TIME AND COULD NOT HAVE BEEN BETTER. THE AIRPORT PICK-UP WAS A MUDDLE OF EMAILS BACK AND FORTH AND DRIVER NEVER SHOWED UP! WAITED OVER 1 1/2 HOURS!!!!
ROBERT LOPIPARO

Great and easy long ride! Thanks Ki for getting us there safely
Naomi Lam

James was an excellent driver and travel companion. He was really informative about the points of interest as we drove through. I was very pleased with this service and would recommend it to anyone traveling.
Diane Meadows

We landed at 7:39pm and I texted immediately to inform your company. I did not receive a text response till 8:45pm. And the driver did not show up till 9:20pm. Our driver (Eric) was good but the logistics-coordination team was poor.
Art Nakamura

Right on time . great ride.
Steve Lauer

Journey was fine but I left a iPhone charging cable in the vehicle. If you can assign the same vehicle and driver for our return from Sonoma Hotel to SFO on 30 April - will be much appreciated. Thx
R S Krishnamohan

The driver arrived quickly. No problems riding into San Francisco.
Tim

This website is a con job. They display Escalade and Nice Cars. We got a smelling senior citizen in an old run down Kia manual transmission. Even after we said we had 4 large suitcases and two carry on bags they gave us this tiny $500 car. I am gonna dispute the charge with my credit card. Not worth one penny. I could have got a Lyft or Uber for the same money. Fraud. Lax World Airport authority s
Nader Sami

We were expecting a large car or a SUV as we had 3 people and 3 large suitcases. We went from the San Pedro port to Lax. Somehow they sent a Prius, we told them we needed a larger car. 15 minutes later an older minivan showed up. The driver was quiet but his GPS did plenty of talking. The ad for this talked of Limos and town cars and they take us in an older minivan. Uber cars are newer, nicer an
Pat Jensen

Our driver was great. He made it a very enjoyable ride. Will recommend your company.
Kathy Mills

Excellent service! Will recommend use of hayride. Thank you.
H Stone

My pickup was delayed by more than an hour. I had to keep asking for updates. I realize it high traffic time but this should have been taken into account when I booked. The drive itself was good .
Lisa Styron

Perfect. Joyce was prompt. Car was clean
Julie

Very prompt pick up, courteous driver, comfortable car.
Michael Havern

I was told that your company would track my flight and be ready to pick us up at the airport . No driver was there so I had to use my mobile and ring you , there was no answer . Eventually you text me a plate number but as we tried to get in , he was booked already . It was a total disgrace . We waited over an hour for a taxi . I wonâ€™t be using your company again
Sarah Feathers

Thank goodness for Charles and Lyft! Arriving very late in the evening and being met by a friendly, efficient driver was very reassuring. Thank you for everything.
Jacque

My driver was waiting for me. A very pleasant man, commented on landscape which I really enjoyed. Safe driver and would have no hesitation in using again.
Only problem I had was contacting from airport on your no. but used live chat which was satisfactory.
Clare Sinclair

My driver wd on time and did an excellent job
Jeff

Dangerous driving (cutting lanes, unable to drive straight)
Cara

This is my first time hiring a ride from the LAX airport.
Communication was very timely. But due to the traffic, I had to wait 40 minutes before my driver arrived. I saw at least 20 other people come and go before my ride arrived. The car was clean, Driver was good.
L. S.

safe driver even in the wet snow
Terri Whitt

It is really good experience , everything on time
Veera Ambati

Driver was on time, professional and very down to earth. Great guy.
Willie Johnson

Driver was very nice and on time. Car was clean looking but heavy cigarette smoke smell for the 1 hour ride.
MM

good driving, polite n confident
pk

Very nice. I enjoyed the conversation as it made the ride go bye quickly.
Will definitely recommend John to all
Phil Gettum

My driver was fantastic. Very enjoyable person and caring. It was confusing following the directions to meet the driver. Also, they had my name wrong, a manâ€™s name, which caused some confusion with the driver.
Patricia Sokoll

Driver was courteous, helpful, knowlegable, good conversationalist and accommodating. Would use the service again. I was a first time user. Value excellent, pRticulRly if there is more than a single rider
Donald

Very good pleasent driver. Where do we meet drjvrr kn return trip?
John Boryszewski

Transfer went just fine, to destination, on time, although there was a bit of confusion about where I was being picked up from. Driver was an Uber driver. LAX Ride appears to be using Uber drivers to drive for them too.
Rod

The driver was great, however my ride was an hour late.

Richard Belcher

Fast and hassle free.
Howard Chauvin

Laxride was reasonably priced, service oriented, and communicative. Iâ€™ve already referred this service to my family who lives in the Bay Area for their travel to and from the airport.
Amma O

Contact once a reservation is made is difficult. No one answered the #, mechanical recording. Tried to contact the day before to confirm and had difficulty. Then were told to text 90 minutes before when initial reservation said 30 minutes. A client should be able to contact them. Then waited and waited for the driver. In the long run we got where we need but a better system of acknowledging
Lynne Preto-Rodas

everything worked out well. Driver was on time, courteous and fast.
Evelyn

Great service.
Charlotte Booth

The ride was good a new vehicle. Just they had it confuse in the begin and had to send another driver to the correct location I was. Also they dont pick up at the airport. Didnt get that detail until later after booked. Other than that I will use again.
Tamika Bray

Excellent. Clean car. So much better than driving myself!! Thank you!
Raymond Becker

Driver was on time and very pleasant, vehicle clean. upon arrival at my desentation handle my bags and thank me for using the service, would recommend using your service to my family and friends
Blanche Owens

My driver was timely and knew exactly where he was going
Kathryn Den Houter

My rider was on time n very courteous.
Safe driver!
Terri Whitt

My driver was very nice and the ride was very pleasant. It was a little surprising that you basically called a Lyft driver for me. Also it was a little concerning when the first driver backed out and you had to find a second person to come and pick me up.
David Barba

This is the absolute worst service I have EVER USED IN MY LIFE!
I went to AC with my husband for a work trip. The intention was he would drive with me for the weekend and fly home on monday while I attended my work conferences until Wednesday. I booked him a transport to Newark from A.C. with this service bc his flight was in the middle of my conference. If I miss too much I have to pay back nea
J eckert

Our driver was on time. He was courteous and friendly.
We got to the airport in a timely manner. We are recommending LAXRide to our friends and plan to use it in the future. Thanks!!
Kathi Kreisler

My driver was great. Safe friendly and courteous!
Richard Sleeper

Our driver was on time . He was so friendly
He asked if we need any things to eat and drink
He can stop for us to the near store .we are hay
And appreciated.
Sadat

Excellent ride and driver!
Filmore Rose

No way to reach organisation. I tried calling both numbers and texting and got nothing but fails. After a 14 hour flight this is totally not the sort of drama I need when I can simply book an Uber and get to my destination with ZERO hassle (and lower fees). Will not use again.
Nick Buick

I had big problems in cell phone and wifi connection to communicate with the driver, but they were patient and made an effort to get me in the end!
Ema

They did not turn up despite us following their instructions precisely. We have still not had any communication from them
Elaine Redmayne

it was great
monique campbell

Honestly not what i expected it to be essentially they connect you with Lyft without you having to call Lyft . Took forever to get a driver for airport pickup and communication was horrible .
Johan

Terrible! Worst transportation service ever. We booked a round trip and the number of text messages & e-mails we had to respond to was overwhelming. The service sent our driver to LAX instead of our house so our driver was 40 minutes late picking us up for the airport and then he had to stop to get gas!!! Since we left so late, we had to sit in Monday morning rush hour traffic. Luckily, I planned
Stephanie

Duke did a fine job
Carol Govoni

Driver was 1 hour late and couldnâ€™t find us , I had to go and direct him to our location. We arrived at the airport and got to the gate at boarding time!!! Lots of stress
Richard esack

Great experience, thank you.
Tassos Los

Excellent
Brian

Driver awesome and a great driver. Very satisfiesd
Arlene Heier

My driver was on time, courteous, a good driver and and an absolutely first class human being. One of the nicest people Iâ€™ve met in a while and a pleasure to chat with him on the way up. Fair pricing for your service too.
Anastassios M. Los TML

I recently made a reservation with Laxride and put in the current date instead of the date I needed. It took me many tries to correct this. I received an email it is changed to May 13. I hope this is i your system. My booking number is 1211375.
Julie Matthews

My driver was on time and was a great driver and very nice. I would highly recommend her and will ask for her in my next ride. Thanks so much.
Harrison gee

After waiting for almost 2 hours from the time we called and 3 different drivers who we were told were coming, finally driver 3 showed up. The driver was excellent, but the service for the pickup was terrible!!!! Did not help that my handicapped daughter in her wheelchair had to endure this as well as her parents.
Dale Hyrve

Excellent. Emails were informative, clearly understood, frequent enough. Driver was courteous and got me safely to destination. My only comment is the tip site. I tried twice and not sure it went through or it went through twice which I hope not. Thank you for the ride. I will use again.
Nancy Christie

Adam was good to talk to and a good driver. I will use LAXride again when I am in LA. Thank you.
James Browning

Nobody showed up.. no response to text or phone calls... they should be banned. Waited for 3 hours and then finally had to choose a very expensive alternative as no other choice after a 15 hr flight over north pole(Ek 225)
Sulman Razzaq

My driver was helpful, kind and fun to talk to. He was prompt, friendly and professional too!
Nicole

Our driver was very nice.
Kathy Mills

Driver was prompt, easy to find. Very nice and courteous. Highly recommend!
Helen

The driver was very professional and made the drive go fast. (Denver to Colorado Springs). She was on time and vehicle was clean and well maintained.

Excellent experience.
Ralph

Great experience. Driver very courteous and helpful. Everything went as well as I could have hoped. Will definitely recommend to my friends.
Russell Van Arsdale

Driver was on time. He drive the speed limit without any tailgating and was very entertaining. We talked about beer, sports and everything in between. Great ride!!!
Richard DeLeo

Regina was very polite and made for a pleasant ride
Noreen O'Callaghan

The driver was great. It is however, a HUGE problem that they dont know where they are going until they get there. I cant worry about being stuck at the airport because they might show up and refuse to take me home. Thats an awful feeling, especially as a senior.
Debra Melander

Everything went very well. Driver arrived precisely on time and was extremely courteous.
Jim Katz

On time, clean, friendly, everything perfect, thanks
Raphael

Driver arrived at my stop in about 10 minutes. got me home safely.
David Tabbush

Driver on time ride comfortable excellent service.
Freya Binenfeld

The company failed to have a driver for me so I had to wait at least 30 min. The driver who finally came was great.
Ginger

The second driver was fine. We enjoyed the ride home. HOWEVER, the first drive had us wait for nearly 30 minutes and never showed up which gives your company a very very bad reputation.
Sherrie

I made a reservation well in advance and I felt that I was treated as if I just called in for a ride. No drivers were available and after over an hour with 3 false status statements that the driver was coming with different names and cars we decided to cancel. we just went and got a taxi for a lower price. Their were many passengers getting picked up by reliable car service companies as they arriv
Dana Gargano

My 2 rides were OK, though fitting 3 people with 3 large suitcases was not easy. However, I feel your website is very misleading, instead of different companies offering services, it was lift drivers, which I could do independent of Jayride. I do not like to be misled.
Holly Merrick

Once my driver found me, all was okay. But I waited at the curb and there was a bit of confusion as to which car was picking me up. And unfortunately I was in a wheelchair-- and the airport attendant waited with its. Me. So the additional tip, well. But then Brandon got me there, listened to me cry and complain and walked my bag into the Hawthorn suites. In fact I would like to book a retu
Sharon

Timely pick up /delivery to San Diego Airport. Competent/safe driver. Very happy with service/price!!
Linda (NYC)

They did arrive eventually, 45 mins late, communication was average, with gaps of over 10 mins to answer questions via text and they did apologise at the end and I did make the flight.
Al

5 stars
Excellent communication, easy instructions, impeccably clean transportation.
I booked with less than a 24hr notice and had been concerned the service would be sub par,
NOT the case at all.
I booked roundtrip and have no worries but to enjoy my visit with family.
Thank You!
Karen

the first driver did not take me because she didnt know we are going all the way to LAX. The second driver came 15 min later and even though I told the dispatcher to inform her about going to LAX, she didnt know and refused to take me. They offered a new shuttle and I declined because it would have taken another 20 min. I called an Uber myself, it was at my residence 5 min later. I almost missed m
Evelyn Osterhout

Vehicle vibrated my teeth loose needed mechanical work bad!! Fred Flintstone tires
John

This service is just someone ordering a lyft driver. They kept texting, advising to inform them 20,30, or 60 minutes before departure. However, every time i did, it triggered the driver to come for pickup. Super confusing for both of us, and nearly caused me to miss my flight.
Kevin Burds

Very good service
Clelia Gosn

Great driver!
Hendrick Serrie

After a 54 minute flight from Las Vegas and following all of the instructions provided to text upon arrival, I waiting 45 minutes for my ride to arrive. There was some apparent "mix up" with the car service. My "private car" turned out to be a dated red Toyota Camry, my driver never got out of the car, he simply released the truck hood so I could load and unload my luggage. My driver wore old jean
Bruce Medeck

It took 1hr for my ride to come. They knew I was on a very tight schedule. I ended up being very late for my appointment witch left me stranded 14hrs from home. It ended up costing me $1,000 for this trip and nothing got accomplished because my ride was late The driver was great! Very nice guy and a great driver. It wasnâ€™t his fault that I had to wait so long
Matt

Nice service! Good driver.
Damrong Makhampom

We had an awesome driver and got us to the airport on time. Very personable and very helpful. Thank you and next time we are in the area we will use this service again
Sue Demers

The driver was great. I regret he left too fast and I couldnâ€™t give him a tip!
Stephanie

Driver was assigned very, very late. Had to wait close to an hour. Drive itself was great.
Kelly Belchere

Great driver, nice clean vehicle. All good.
Willie

It was excellent. My driver was very professional and extremely friendly
Garrett Lambert

It was a great ride. The driver had everything we could need, water, chargers, even tissues. My brother was very ill and I was flying him home for treatment. Our driver was so accommodating and even offered to stop if we needed nothing. I had a tough few weeks and it was a relaxing ride. Thank you.
Barbara Stokley

Driver was professional, courteous and car was clean. Talk abt all subjects. Recommend to anyone in area. Thanks to driver Chris
Niecie patterson

Excellent service, contact made right after my arrival at the airport and the driver arrived very quickly. The driver was very nice and drove well.
Vanessa

Driver was professional and got me to my destination without an issue. Thank you!
James B

Our driver was so cool. Very interesting & fun to talk to the whole way from the airport to our home. Car was clean & comfortable & he was a careful driver.
Terri

On time safe driver clean car what more could you ask for
John Bowler

Friendly; save; courteous driver.
Clara Tsao

He was very kind. On time.
And polite
Rick moore

Jennifer was a very good driver
Excellent
Sierra

Great driver and excellent ride!
Damrong Makampom

On time, nice driver, and smooth ride to LAX. I recommend!!
SRR

Driver was courteous but drove too fast because it was night time.
Darlene shadid

There was a 15 min wait for the driver, but once he arrived the driver was very courteous and helpful.
Alisdair

Excellent
Brenda Blackard

I enjoyed my driver Dusty. She was terrific! I have used Jayride Before and I will continue to use Jayride in the future. I have told several people about Jayride. Thank You! Fast and Courteous service!
Miki L.

Driver was on time, service was excellent. Thank you. Surely I will recommend you to my friends
Eugene Zaitsev

Ride was great, jayrid e please refund me because my ride was much shorter than what I paid fo
Hilary Connolly

Michael was nice and friendly. Ride was smooth. Will definitely use again
Cordelia

Horrible. I never got a ride and they took my money. This company stole my money.
Autumn Kinney

Excellent! Our driver, Ron was great ... friendly, professional and he got us to LAX safely and on time. A very comfortable ride. Thanks!
Steve

Had an almost-100-mile ride from airport to destination, late at night. Driver was on time, although it took us several minutes to identify each curbside at the airport. Text communications were regular and responses from the vendor were quick. Driver was a good conversationalist, polite and interesting. Very good experience at a very late-night hour! Rate was excellent. I recommend booking round-
Deb C.

Ride was fine, driver helpful and courteous. Pick up took a bit longer than expected, but all went very well.
les adler

the driver was on time, he drove safely and was very kind.
Brian and Dorothy Wingard

Our driver was courteous and professional. I disliked the call received too early in the am from you requesting an earlier pickup. And your pricing was too high.
Bob

This service is terrific. Good price. Terrific communication. Prompt, courteous service. We had to book at the last minute due to flight delays and things came off without a hitch. Highly recommended.
Pete G.

Louis was great and delivered us right to my our door.
Thanks,
Bruce
Bruce Owen

service was very easy to book. The driver arrived quickly after we notified service that we were at our pick up point. The driver was friendly and got us home safely. Overall a very enjoyable experience.
john schwartz

Perfect service.
Troy McMahan

The service was excellent, he is a careful driver and we got there in plenty of time
Pat morrow

Great on time service super polite driver
Peter Misseijer

Car arrived within 10 minutes of making contact via messaging. Very courteous and safe driver who got me to my destination .Excellent rating well deserved.
Defineately recommend this service.
Freya Binenfeld

Driver was on time, Friendly and well respected man.
Alexander

Excellent service. Driver was on time and got us to TIA quickly. Will use them again.
Linda McKelvey

driver was late and I missed my flight
jbernettt@austin.rr.com

Our driver arrived but did not text when he was almost there as stated in the information I received when I booked. Therefor, until they called, I had no idea he was outside and waiting. When IUI was called, I was told he was there and to go out side. I sent ,my sister out immediately but by the time she had gotten her coat and luggage and trudged downstairs, he left without word or notice. I
Dana Ryan

Absolutely great. Driver was on time, car clean , safe. Very friendly.
Millicent

Our driver was extremely unfamiliar with the area. He was not able to communicate in English and the car was awful. To send a Honda Fit from a limo company is unacceptable. I will NEVER use LAX ride or JAY ride again. Uber is MUCH better- I am really really disappointed.
derinda ehrlich

Our driver was courteous and pleasant. The car was immaculate and comfortable. The ride was uneventful and efficiently maneuvered. I would happily recommend this service to others.
Linda

Everything worked out nicely . Car was clean. Driver was courteous , he didnâ€™t speak much English , but whatever . My flight was a half hour late, and they accommodated me very well. Would use again.
Brian Gaudette

Great guy clean car safe driver
John Bowler

The driver never showed up and after taking my money and confirming a phone number the previous day had me stranded in Indio after Coachella. Never replied to any of my texts, phone calls or emails. I had to stop people on the street to ask them to get me to LAX to catch my flight b/c obviously by that time uber already quoted me $600 to get to LAX. Extremely bad sports for not showing up and not
Bao-Y

Driver got there as soon as he was sent. good driving and conversation.
elyne strauss

It was a good ride. Only issue was I waited 25 minutes for the car to arrive.
Anonymous

We texted as soon as we landed and were told driver will be there. We had to wait 1 hour before driver arrived. Calling LAXRide kept saying, driver will be there shortly, but never giving any exact time or approx. time of arrival. Terrible service.
Urmil Das

very convenience and the driver was fantastic!

Debbie

Our driver was wonderful. He was prompt and courteous and got us to our airport destination in plenty of time to catch our flight. We have been very happy with the service overall, especially the price, and will recommend it to others.
Grandma

It was a very nice transfer service.
Good car and very good driver ! !

Lia Reis

Everything was perfect except the rain.
Molly K

Great driver! Very nice and punctual and got us there 2 hours before our flight.
Abby

The service was excellent. The driver was courteous and professional. He was on time and did a great job of dealing with the Monday morning rush hour traffic as we made our way from JFK to Westchester County. He had no issues with a minor destination change at the end when I had him drop us off at the rental car agency instead of our hotel.
Joe D

We arranged pick up for 5am and by 6am our driver still hadnâ€™t arrived! After several text messages and calls to Jayride we still had no response forcing us to book an Uber to LAX (at surge cost due to Coachella). We almost missed our flight to Mexico because of the debacle. We have been unable to get in touch in regards to a refund. Extremely disappointing service!
Sophie Norman

Driver went to wrong address even I spent 30 minutes going over the address. The address is Towne Lake Heights not hills. The driver was alright but smelled of smoke.
Barry galvin

Very good. However, this is my second ride with the company And each time the first driver refused the trip because I was traveling either from Rancho Mirage to LAX or LAX to Rancho Mirage. This is a company issue not a driver issue. I asked each time that the driver be notified of the length of the trip to no avail. Again the drivers were excellent and the company needs to fix this issue.
John Butler

Will was awesome. He had mints and is very friendly. He was on time and professional.
Angel harris

Gabe was a great guy courteous and friendly. Will use again when needed. I didnâ€™t realize it could be a Lyft driver through your service.
Tony

Very good transferts. Thanks for all
Nicolas Hodys

While there were some issues with the instructions about how to locate the car (color and make were not accurate), we eventually managed to make contact with our driver. This was a reasonably priced and efficient option for travelling from Stewart Airport; I would book it again.
Carolyn

This was my first time using jayride. It was awesome, our driver was efficient and friendly.
nina

Wow! I have never had a smoother, faster ride from LAX. The driver was friendly, helpful loading and unloading suitcases and knowledgeable about routes.
Lynette Adelson

The communication between me and the service was so helpful. The driver arrived within minutes of my text. His car was clean and he provided bottled water and sweets. Very happy with this car service.
Dee

Didnâ€™t realize( nor di the driver ) that this company actually calls the Lyft driver to come get you, so not really sure how prices compare to Lyft, but with tip Iâ€™d imagine a portion goes to this company instead of the Lyft driver. The driver thought it was actually a Lyft pick up...so in the future, I would probably just call Lyft. This way the driver gets the whole fee.
Lesley Warhurst

Your driver was very helpful and mannerly. He drove me safely to my destination and did not encroach on my space. He was very nice and yes I would recommend your service or use it again.
Phyllis Stephen

Our driver had no idea who had contacted him for this ride and only learned about it shortly before call to meet us. Appeared to be much confusion around price although I told him I paid through third party but tipped him at end of trip
Ended up being fine, got to LAX on time and he was pleasant enough however think he may have gotten shortchanged in terms of the rate that u quoted fir drive?
Josie greene

Great driver and experience. Highly recommend this company
Richard Esack

Thank you for service. I am satisfied with quality and surely will recommend LAXRiDE to my friends
Eugene Zaitsev

Good follow up on texts and driver was great.
Rudy Zucca

Joshua was an interesting driver. Very courteous and friendly . I would definitely ask for him to drive again . His car was immaculate
Suzanne Halpenny

Very smooth from start to finish!
Dawn Pipal

My experience was excellent. on time, really nice driver. Will use them again.

Mary Meehan

Excellent., will use again and tell my friends.,
Rahnda Major

Sean was so sweet and we enjoyed the ride in the nice clean car! Communications with you folks were awesome. Will be using it again. Thank you
Jeri macres

Pedro was my driver and arrived on time. He was helpful, talkative and didnÂ´t have problems during the trip.
Jorge Cardich

Connecting was the driver, due to pick up location was a hassle and little scary. But, once driver and I finally located each other it was an excellent ride into the city. The driver was friendly and courteous, good driver. Very clean truck, comfortable ride. Thank you for your good service.
Claudette Ross

Our driver was on time and I enjoyed talking with him during the ride. The vehicle was clean and comfortable. I recommend him and Lyft highly.
Glenn Gilbert

Fernando Ãlvarez was very warm with us, thankyou
Sierra

Kevin was excellent.
Mike oneill

i will rate excellent, driver came in as expected,only that he doesnt speak english more of hispano spanish speaking, but overall we arrived early at the airport for an early check in, will booked again with you for our next trip
Susan Balawitan

The communication for the pick-up was well coordinated so that they knew where I was and I knew they were coming. The driver Ishaq was very good, focused, alert and capable. I will use Laxride again.

Scott

Great driver. Courteous and kind.
Dawn Traut

We had a very good driver but he was the 2nd or 3rd driver you had to send. First two drivers cancelled. Plus, we were at Delta Blue 2 and kept getting confusing messages maybe intended for someone else saying some other Airline and number like driver will be at United Blue 5.
Marc Solomon

Super nice driver!!
Patrick Murphy

Excellent Service.
Allard Willems

It was a delightful drive wth Lax Ride, driver was on time and very helpful. She drove safely and was delightful. Thank you Carla
Karen Dixon

I booked at the last minute and the driver arrived in 30 minutes even though my destination was 2 hours away. Excellent customer service and very friendly. I highly recommend this company and will definitely use this service again.
Terri Green

Very friendly driver very punctual great service definetly use again on my next visit
Richard butchell

Our driver was on time I recommend it
maha

Great service, nice driver !
Alix

Our driver was curtious, accomodative and drove safely. We arrived airport after over 24 of travel, we got text message about ride home was comforting assurance.
N. Reddy Mannur

Excellent service.
samuel

Worked like clockwork fast pick up great driver efficient process. Thanks
Timothy Waller

Excellent service/ride.
Very Happy!
Will you the service again
Lisa Carvalho

We canceled our ride days before. Please make sure the card was not charged. Thank you
Wendy Feist

Very kind driver
Rodolfo Cerezo

Our driver was prompt and friendly.
Karen collins

Driver was on time and very courteous. I highly recommend using Jayride for safe, inexpensive travel.
M. Crochet

After multiple texts and 60 minutes, I was notified that a substitute driver would be at site in 16 more minuets!
Wesley Todd

I would never evr recommend this service to any one male or female I waited 5 hours and still never got picked up bye Lax ride it was a waste of money can not contact any one to correct this problem or get my ride witch I paid for to get home
Perry Chmielewski

Excellent!
Julie

The driver ( 5606377 ) , who hails from the Dominican Republic , was exceptional , professional , authentic , and highly capable, and arrived and delivered with utmost punctuality. Additionally , his exceptional taste in Spanish music made the trip especially memorable , and a profoundly enriching encounter . He is amongst your best assets on the road !
Alexander

My pickup time was scheduled for 9:00 AM to travel from Vista, CA to LAX. I received 4 notices from drivers saying that they were delayed by traffic. When my driver finally arrived at 9:30 AM, she had just received a call to pick me up. She had not been told that my destination was LAX and she did not have time to make that trip. I was immediately alarm because I was already 1/2 hour later tha
Natalie Sue Lewis

Great service. Fast and friendly. Thanks
Vicente Yanez

Very nice
Clara sherlock

Driver on time, friendly efficient service, would book again
Stephen Connolly

Driver is very good and car clean as well
I give him excellent
Alexander Chiu

Prompt and good driving
joan Rappaport

Awesome ride. Awesome service. I messed up my dates and arrived a day earlier than expected. You guys never missed a beat, picked me up with in 10 minutes of my calling. I really enjoyed my driver, Francisco. We had a great conversation making the time fly and he is a very calm driver. He was not phased at all by having to drive on a military base. I really appreciated his friendliness and prof
Patty Pirko

Driver was on time, got me to the airport on time. Very good conversation. Very happy with my experiences
Thomas Prevett

give him a raise for very comfortable trip
Thankx again !!
Paul Zimmerman

I reserved the ride a week in advance. However, the ride was not there and I had to wait about an hour. I kept asking the make and model of the car, but they would not tell me. When I asked when they would be there, they responded "soon", then finally 10 to 15 minutes which was a lie. I would have been much better off to use Uber for the ride from Tampa International Airport to Sarasota. The comp
Jeanne

The first part (home to lax) of my transfer service was excellent. The driver was timely & even had water, the vehicle clean, the 60+ mile journey was pleasurable. The second part was not good (lax to home). The vehicle was unclean, smelled, evidence of animal passengers were present. The cost of the whole service was good. I will consider using this service again with stipulations.
Mark

Excellent
Julie

Very clean car.On time. Driver was very safe efficient polite.
R
ROGER

Driver was right on time, courteous and personable. Thank you
Melissa

This was a great service. Mike, our driver, arrived promptly at our pickup location. He was very amiable and competent. The car was clean and comfortable. Outr ride the airport was smooth and safe.
And all at at reasonable price. Thank you. 5 stars from me!
Sheree

excellent drivers, on time, ride felt safe.
Jo Kovach

Excellent ride and driver
Les Adler

The driver was on time and we made it to the destination as planned. Though, the car was not what i expected because on the webpage it is a little bit misleading because seems like all the cars are very luxurious. Also the car was not the cleanest one from the inside. These things should be kept in mind for the future but the service in general was enjoyable.
M

We had a 4am pick up for a flight out of Tampa . The driver was early despite the fact I was located in a new gated community on a street that has not been added to gps yet. The driver was poliite. Making the reservation was easy and the communication through texting worked seamlessly.
WF

My driver was SO nice and friendly and his car smelled like bubble gum.
Raina

Trip was very good and excellent! It was fun having a conversation with Eric and the time just flew.
Sandi Salois

The driver was fabulous and the price is great but communication between the company and myself once I landed was extremely slow and meant a lot of unnecessary calling.....
Sheryl M

the driver was courteous and pleasant to talk with. Would recommend to all!
jeannene melikidse

Very friendly and helpful
Raymond

LAXRIDE was excellent. Unfortunately my passenger and I were unsure exactly where to wait, but LAXRIDE were diligent and found us eventually. The actual drive to Moreno Valley was speedy and efficient and the driver courteous and helpful. . We will use LAXRIDE for again for our return journey.
Molly Hailstones

Very good
Nanci

Daniel was excellent. I would recommend to anyone.
Sandy hall

Garry was friendly and very accommodating.
Steve Cox

I had to wait 50 minutes for my ride. Driver was nice. Car was clean.
Julie Bernett

David was on time, so professional. No words can describe how happy I am with your services provided. Thank you. Please also extend my thanks to David the driver. I will definitely ride with you guys on my next visit!!
Joyce De Wind

My driver was perfectly on time, drove safe and had a great attitude.
Anna Braun

Queen was amazing. Thank you so much!!!
Amy

Excellent friendly driver
Loretta Buckman

She was a on time and a good drivet
G shoop

Picked up on time, reached well in advance to my destination..
Naveen Hari

Our driver was courteous, had water and candy available. Drove well. Excellent
Karen Collins

Amazing service! The driver (David) was not only on time, but early. Super personable and fun to talk with! Made the ride enjoyable and easy!

Would recommend this company 100%
George Antonio

I never used the service, I went to the meeting point and I did not find the taxi.
Call both phone numbers and they never answered the phone.
I require the cancellation of the service and the return of the payment.
Juan Carlos Alejos

Our driver was awesome and patient we really appreciated his time in taking us so far out his way and still had to drive back to his location where he started hes the real MVP and he was slappn my girl CARDI lol we were lit prior and in between me falling asleep thanks again!
Rochelle

Excellent driver. Very nice and very hospital
Omar Elazhary

Ok it was not a good experience and will never use your service again. I was told it would be a suv or a luxury car and it was a Kia seadan. I sent a text to dispatch 30 minutes before we were outside of the port and it took an hour for the driver to show up. The driver was fine, but your service is no better than Uber or Lyft. I could have paid an extra $20.00 and got a suv or a town car.
Keith

Excellent service, thanks
Roger

On time. The trunk and front seat were full of stuff. We were able to fit our one piece of luggage in the trunk and kept our carry Ins with us in the back seat. We mentioned jayride and Lax to the driver and she said she never heard of either. We were concerned. The ride was rough because of snow tires she said. Having said all this we made the trip promptly and the price was right.
Jim Hibdon

Extremely happy with this service. Nice driver. Clean car. On time. We were nervous. It went seamlessly
Chris Lavenets

George, our driver, was wonderful! My sister and I just lost our father the night before and we were traveling to be with our mother. George respected the silence we needed during that time while safely and efficiently driving us to our destination. I appreciate your service and will hire you again!
Greg Halpern

Very good, well behaved young man. Very good driver.
Shyam Nediyanchath

Excellent and easy
Ryan Leduc

Easy to contact once at the airport and arrived very shortly after. Car clean, driver professional. Much better than sharing a shuttle and price very competitive.
Thank you.
Heather Gwiazda

Driver was early for pickup at my house and my wait was very short at the airport for my return route home. Easy to use service.
JLee

Our driver was on time and very nice. Vehicle was clean and easy to enter and exit.
We were very satisfied with the service.
John Hinchliffe

From booking to drop off, service and communication was excellent. I felt well take care of. The car is as clean and the driver was pleasant and courteous. The ride was smooth and safe. I would reccomend this service to my friends without hesitation.
Dean Laabs

Driver was on time. She drove over 2 hrs to our destination and it was very reliable and fair compare to other options available in the market. Will definitely take Laxride again
Jessica

I had a great experience. I got a confused as few times but nothing major. I fee safe and really helped to get to the places I need to on time. I felt they went out of their way to make sure I got to my destination. Also, it was affordable and I am so glad I found them.
Amy

Prompt, friendly, easy communication upon my arrival at the airport and door to door was perfect. Courteous driver, spotless vehicle. I will definitely choose them again.
Linda

Excellent
Bowe Larry

Kenneth was.fab!
sarah

My driver was fantastic! She was very friendly and accommodating!
Arielle

Excellent service
Diana liza

Excellent once we knew where to get picked up. Driver was pleasant and helpful - thanks
Jeff Brunton

Really nice driver, and everything was organized about how/where to meet, etc. I appreciated that the address we were going to was programmed into the gps even before we got into the car. Would absolutely use this service again.
Sabrina Learman

Excellent - 5 stars
Peter Harris

clean car and excellent driver.
Rose

Our driver was on time. Everything went smoothly. Thanks I would recommend to friends
James Harada

The driver was fine and the car very nice. I had no issues there. But the process of getting picked up took entirely too long. First it was tell us what door you are at. Then it was go to another door. Then it was your driver is 10 minutes away. Then it was your driver is caught in traffic. Then it was another driver is coming. He is 10 minutes away. I could have just called an Uber or Ly
Judy Levinson

very good
martha deering

The ride was good.
Tagnon

Driver was safe driver. However he first drove opposed direction and realized very soon and took turn around to North. He was curious.
Shantu

Short delay in finding the right pickup point, but overall very good
A Kennedy

Excellent service at a very affordable price!! I was very pleased. Everything functioned well from booking the trip, being picked up in the airport to safe arrival at destination! The driver, SebastiÃ£o was very polite and a very good driver. I will certainly recommend this service.
Lisbet Kemp

Our driver was on time, very polite,
Enjoyable trip,
I will recommend your service to others
Barbara Turner

Great service with great driver
thomas Brock

Driver was great knowledgeable and efficient! Was a very easy trip for a first timer to LAX and area!
Ryan Leduc

Thank you to the driver for a very comfortable and safe drive to the airport.
Catherine Steiner

He arrived 15 mins early and had no issues.
Joy L

My driver was on time, very courteous and helpful. The service provided by the supplier was just great, from the moment I landed until I got on my way home, they texted me with reliable information and were inquiring if I found my driver and was on my way home. I can only recommend this taxi supplier and will for sure call them again.
Suzanne

Our driver was on time, friendly, drove very safely and well and had a good sense of humour. Car was clean, tidy and very comfortable. We would happy use this service again
Lara Blomfield

The very worst it could have been. Expected to be picked up at terminal 3 and was told several minutes later that I had to go to terminal 2. After waiting decided to take a cab into the city, it was 12.00 dollars cheaper than what you wanted to charge. Never again.
Gilbert Barattini

She was on time and professional.
Tiana

He was a very nice, safe and polite driver.
Sheila R

My driver was kind however, she was 35 minutes late. I made it to airport and I had time before flight so, not a problem.
Linda dipilato

Great rates!
Mark Tanzi

Super nice driver. Helpful. But kind of made me nervous with driving too fast, having phone in lap instead of a holder.
Jennifer Thomas

Very good and pleasant driver
Thomas mackenzie

Very safe, courteous and professional driver!
The car was new and immaculate!
Will definitely use LAX Ride again when I am back in town!
D. Edwards

Unbelievably terrible! My pick up was scheduled for 5.30am and, at their request, I was advised to let them know half an hour before the scheduled time that I would be ready for pick up. I did this and they responded with "ok thank you". Thereafter followed a series of text messages (they do not take calls) when I finally decided at 6.23am that they had clearly not scheduled my pick up and we
Agnes Bell

i am very impressive with price. and excellent service..
Tanavut

Waited for 30 minutes before driver arrived.
M. Soco

Great service. picked up in timely manner and was pleasant to converse with. Drive was perfect.
Eric Fehrmann

Driver Keny was great!
Nancy jankowski

Was travelling from Augusta back to ATL and there was excellent contact from LAXRide prior to departure and to arrange exact details of pick up. Darius arrived on time but was surprised to find out he was taking me to ATL so needed to fill up with gas first, hence a short delay. However he was very courteous, an excellent driver and got me across to ATL in good time.
Andrew Jones

This was the worst service Iâ€™ve ever encountered. My pick up was four hours late at the airport. My returning pick up they canceled right at the time I didnâ€™t have a chance to reschedule my airplane flight because I couldnâ€™t make it. I demand you paid me for the entire ride and my airplane tickets. It was horrible!
Mary Empey

Our driver was on time and very helpful with the luggage. perfect !
Rob

Enjoyed trip. Driver was very professional.
Rick H

Our driver was great. He was the best part of dealing with Jax Ride
Terron wilkins

Driver left me off at the gate of Majestic Isles and not at the house address. He entered at the gate for residents only. He should of gone to the front entrance on Woolbright Road.
Alice Baday

Sent me wrong car twice.
Suthep Preedeeprompun

Great
Antonio Casillas

Our driver was on time and very professional
Lori Arena

Excellent. On time and quick
Carol Chayer

The driver was on time and safety on driving
Carol Hu

We waited for over an hour for our driver to arrive. The place we were instructed to wait didnâ€™t exist. There was no LETTER between terminal 2 and 3 at Ft. Lauderdaleâ€™s airport. The whole wait was frustrating. Driver was a nice guy though.
Mona Dillard

Prompt and helpful.
Virginia MacKenny

Lyne was an awesome lady. Enjoy the two hour ride. She was very friendly and nice.
Amy

Very good
I will use this service again
Bonnie England

The guys were nice and curtious.

Thanks,
Mary Neely
Mary Neely

Overall I would give it two-three stars. First the positives. The car was clean and well maintained. The drive arrived soon after our arrival and was courteous. Negitives: Our drivers first reaction after we were loaded was it was too far to drive. We impressed on him that we booked it over 30 days ago and should talk to despatch. 10 minutes later he agreeded to take us. On the drive our driver
Martin Ericksen

Martin was a great driver ...on time, helpful and courteous and quite knowledgeable about the area.I highly recommend this service!
Maria Passe

Right was very smooth, car was clean and he was very nice! Had to drive us pretty far!
Shyann young

My driver was on time and very courteous, accommodating with the music choice..
Rosena Sands

Excellent service
Gab

Terrible. We wait at the meeting point more than one hour.
3 drivers cancell the tryp, donâ€™t know why.
One driver take over us and didnâ€™t stop
â€œThanksâ€ to this delay the meeting we had (met my daughter after 8 months far from home) was a disaster.

Ferran

Driver was punctual, courteous, and excellent driving.
Donna Douglass

Very good value. will book again next time in USA and recommend my friends
Kim Ngoc

Could not have been easier. Cheaper? Perhaps, but who knows?
rphawn

I will use this service again
Very happy
Bonnie England

I travelled in to ATL from UK and for some reason my phone was unable to text through to LAXRide. However with help from the airport taxi dispatcher I finally got through, but there was a delay in taxi arrival with the first taxi cancelling. Eventually Jamaal arrived and got me to Augusta safely and comfortably. Jamaal was courteous and an excellent driver and I enjoyed the drive across to Augu
Andrew Jones

The driver was prompt, friendly and we had no problems. I would recommend this service.
Deborah Pearson

The car was 45 minutes late and had to get a backup driver. When he arrived there was no issue but it was disappointing for a first experience
Ewan Sherriff

Very nice driver showed up on time and drove safely. Reached destination on time.
ADK Paddler

Confirmation from the driver and car should have confirned earlier to avoid waiting time
Susan Balawitan

Jayride showed different prices for rides to the airport and I was able to choose the best price. They communicated exactly what I am supposed to do and what the vehicle lic plate will be so I know I am in the right car. I gave 4 stars instead of 5 because Jayride miscommunicated with the driver the wrong passenger name and it was a big discussion and confusion before I could get in the vehicle
MFry

Great experience. If I get similar experience on my return trip, I will get hooked up with Jayride.
Mohammad Sadique Hossain

I was a first time user and somewhat anxious about puncuality as my ride was to the airport to catch an International flight. Communication was very responsive which gave me peace of mind. The driver(Tony) was friendly, the car was clean and the cost very competitive and I arrived on time. I would recommend them to my friends.
John

Excellent
Katherine Segovia

I paid $60 for a luxury vehicle based on the cars that are shown on the website. This was a birthday trip for my daughter and they sent a Honda van to pick us up. The van was actually a Lyft share. NOT ok and false advertising. A lyft would have cost me less than $25, so I aksed for a partial refund. They refused. I am a travel agent and a blogger. I plan to tell EVERYONE NEVER TO USE LAXRID
Bobbie Trimble

Fantastic service. Top notch driver.
Mark Hughes

Prompt, polite, careful driver and pleasant.
Linda Duchene

Louis was excellent. Picked me up minutes (2-3) after I contacted LAXride, despite a pick up location change. He was quick without being reckless.
Richard Mellem

On time, clean care, friendly driver, safe trip
Jane holman

Our driver, Daniel, was very nice and professional. Vehicle was clean and made the ride home very comfortable.
Tracy

Driver was great.
shelley

Excellent!! I would recommend to anyone. Best driver! Great conversationalist!
Terry

Excellent service. Our driver Jordan was outstanding. I accidentally left my carry on bag in his car which was quite traumatic. I was able to contact Jordan via your service and he was able to return my bag to me personally at the airport. I was able to make my flight because of his prompt and courteous service. Thank you!!!
Donald McLaughlin

Sandy was amazing. She was in time and super friendly. We had a great conversation and it made the ride feel like nothing. Will be using again in future.
Chris Gordon

Our driver Billy was on time, courteous, the vehicle was clean and I would recommend this service
Michelle Jackson

Michael was great!
I was not familiar with the airport but Michael text me with the car description and location which really helped. He was also most pleasant during our trip.
Michael

You driver was excellent
Thanks
Mary Neely

Everything was good my cousin with little English did super good I would definitely recommend this company for ride shuttles and etc
Andrea

Driver was prompt, driving was great, clean car.
Janice Wilson

The car was very clean and our driver was very courteous. However, we felt that he was unprepared for our trip as he was unsure of his route. He kept putting on and removing his reading glasses for directions on theG GPS . HIs driving was not always â€œsteadyâ€ which made us nervous. Not sure if l would use your service again.
Danielle Williams

Our driver, Michael was great. On time, great communication & very funny. Overall super, nice guy.
LaTonya Williams

Ariel from LaxRide was great. Car service was prompt, friendly, the instructions were clear. Would definitely use again and recommend to others.
Jamie Smith

Cheap, quick, easy and on time.
Dan

I was impressed with the overall service provided. The driver was on time and car was clean and comfortable. Very good value and I will definitely use their service again and recommend to all my family and friends!
Calbee

I arrived on time....LAX rolled up about 23 minutes later. Ugh!
Laurie Gargione

on time, courteous, friendly. i would use them again
pat gregor

Got me there in heavy traffic and luckily made the flight. Comfortable ride, prompt pickup, courteous driver
Mary Sampson

Driver was on, extremely courteous and polite.
Helpful w luggage and clean car. Five stars for me !
Amanda clay

We had an excellent experience. Daniel was very courteous and was a very good and safe driver. The trip was very enjoyable.
Sheldon Davidson

The driver was very helpful and cooperative. He took a short diversion to fulfill our request. Thanks. We are already talking about your service to our friends, and they are all happy to know about you. On that day the driver (Ted was his name) took off very quickly after unloading our bags, so I missed giving him an appreciation and tip. I still wish I could do that. Please send me his detai
Narendra Sheth

Enjoyed the ride to LAX. Driver was friendly and interesting. Car was clean and comfortable. Drove well.

Carol

The transfer was excellent. My driver was awesome. The prices are reasonable and I will refer them to family and friends
Lakisha

Text communications were pretty efficient. The Good: Nice vehicle with more that adequate room. Ride was pleasant and got us to our destination safe.
The Bad: Too many duplicate text messages. Service requested Terminal # and Door # which I provided. Several minutes later service asked us to move to a different door. Then it took a 10 minutes to get driver info and for the car to arrive.
We are
Don Yancey

In spite of our best efforts to reinforce that our pick-up needed to be early in the morning, our driver was 30 minutes late. LAXride was in contact with me during this time, but we were at the point of needing to find an alternative means to the airport had he not arrived when he did. Fortunately we built in extra time and there were no other delays. Our driver was courteous enough but his ca
Paul Carlson

Car didnâ€™t show up, when we went to the waiting point, had to get taxi insteas
Alex agass

Everything was great! Definitely using this service in the future. Thank you.
Ruth Vega

The transfer on March 27 was rescheduled for March 30, therefore there is nothing to report for March 27. There is also nothing to report for March 30, as no one was at the airport to pick us up. We ended up renting a car at an additional expense in order to get home! Not good at all.
Jessie Aguilar

My wife and I are extremely happy with the service. The driver was right there when we departed the terminal. We will be using your service again and will recommend to others that we know. Thank you very much
T. Lombardi

My driver provided a timely and safe ride in a comfortable and clean car. Thank you.
Catherine Steiner

Top notch. On time and very personable
Don Peterson

Angela was excellent!
Elizabeth Allen

I paid $50 more than I would have for an Uber or Lyft to ride in a safe, secure, clean car with a professional driver at a prearranged time.

The driver arrived late, in a car that is not as advertised (a shitty, dirty, Jeep Wrangler that he clearly smokes in...far from the advertised Audi), that is also being used for Uber and Lyft as indicated by the signage in his car and his use of the apps
Katie Rupp

Excellent! Another 5.0! Keep it up!
Rengle

Positive experience. I was not in a hurry but driver arrived in time as agreed and he was very friendly. Booked the same service , the day after, to go back to Manchester NH, same positive experience.
Alberto Pison

I am very happy with Laxride. 5000 mi round trip in 24 hrs to pick up a farm equipment. Lon got me there safely and on time to meet the trucker, I would highly reccomend Laxride to customers. they were with me via text to assure my transport was met every step of the way. Thank you Laxride
Kahoku Kawaihoa

OSCAR WAS GREAT. ON TIME.. THE RIDE WAS SMOOTH. OSCAR WAS VERY, VERY PLEASANT. DROVE VERY WELL. KNEW THE ROUTE. HIS BLUE CAR WAS EASY TO SPOT. I WOULD RECOMMEND LAX RIDE ANY TIME. EVERYONE HELPED US SO SO MUCH TO MAKE IT ALL WORK EVEN THOUGH MY FIRST FLIGHT WAS CANCELLED AND THE NEXT DAY IT WAS LATE. AWESOME COMPANY.
Brigitte MADELINE

Michael, our driver, was awesome! Picked us up on time, he was very friendly and helpful. Would definitely recommend this service and will be using it again when next time in the US.
Silver

Our driver was safe, professional, and courteous.
Wendy Tyree

Ben said that was a great way to travel!
Ben Niesen

Super! Driver Dave was there immediately, we had a lovely conversation. The car was super clean and comfortable. Absolutely stress free. In fact, I was so early I was able to catch an earlier flight. Heartily recommend this service!
Marti

Driver John was excellent. I was so exhausted I forgot to tip him.. can I submit a tip that you can pass on to John.
Laurie Garcia

Driver was available, friendly, clean and very comfy ride, thank you for taking such good care of me!
Scott Bargenquast

Transfert was good thankyou
Iputoa

excellent service on time
mYrna babehis

Extremely satisfied with communication, driver was pleasant, car was clean and comfortable.I would definitely recommend and use Jayflight again
Nancy Davis

Kelley was excellent. Clean/safe car. Drove conscientiously.
Andrew Nemechek

Good Drive. Arrived quickly and was very professional.
Aristides

He was great!
Kelsey Coffin

Transfer worked out great
Had a private transfer supplied by Lyft driver
For about the same cost as a shared ride
Bruce

Jose was our driver. The service was excellent, was there on time to pick us up and dropped us tight at the terminal.
Suchi Patel

It was terrible. I never took the ride .. it took about 45 min for my ride to show up. I called uber and they got me in 4 mins. Uber showed up and your car still wasnâ€™t there. I
Margaret Hutchiins

Waited nearly one hour to be picked up at curb of Sacramento Airport.
Otherwise ride and driver was fine.
I donâ€™t understand the delay, my flight was early and information was given.
Luke Gale

Excellent
Lisa Towbin

Our driver was very friendly and courteous , he made us feel welcomed, He offered us water to drink. He explained Denver and Colorado Springs to us like a regular tour guide would do. We really enjoyed the ride with him.
Rosena Sands

He was falling asleep while driving, swerving and couldnâ€™t stay in his lane. We didnâ€™t feel safe at all.
Ezequiel

My driver was excellent. On time courteous and well prepared. I would recommend this service to anyone.
Jeffrey

Our driver, Mike, was quick to pick us up, but when I was provided with his direct telephone number to tell him exactly where we were standing he did not understand me and then we got disconnected but he never called me back. He drove us from the Miami cruise port to West Palm Beach airport but never spoke one word to us. He then tried to drop us off at the arrivals level of the airport instead
Anna/Joseph Sangl

Excellent Services. Our drive was on time, courteous and able to get us to our flight on time. I would use this service again.
Stephanie

Our Driver Andrew was on time and very nice. Got us to the Tampa Airport and had nice conversation.
Thanks Andrew!!
Tom Disque

My female driver was very pleasant and easy to talk to, but she did get a little lost in the Tampa airport. We worked through it tho.
Genevieve Mancuso

The driver did a great job transporting us to our location. He knew the route well and dodged slow moving areas. Hi English was very difficult to understand, and he did not understand us well.
Teresa Birchfield

My driver was extremely nice and very courteous.
Michael Neener

My driver canceled after I had been waiting for a half an hour. Apparently an accident. Had to scramble fast to make my flight, barely made it, terrible morning!!!
Nancy Moore

Hector my driver was excellent . He was so polite and peaceful. He was on time and dropped me to my destination safely.

Indu Rao

Abdi was great.On time.Made it through Friday Seattle rush hour traffic in great time,safely. First time user,76 y/o .No problem. Felt right at home with all those high tech mellennials waiting for their rides.
Gerald Biss DDS

Outstanding!!!! I will definitely use your services again.
Wailana Kamauu

My driver was very friendly and cooperative, it was a great experience driving. My only complaint is the website page of LAXRIDE has no contact information which initially led me to question the legitimacy of the company. 2/10 for website. 6/10 for online services (The phone number I was given via the reply from the contact form should be on the contact information page. I was not allowed to make
Isaac Sechslingloff

Our driver was 1 1/2 hours late picking us up. I followed all the instructions, such as texting when we landed, texting when we were outside with our luggage. We sat & waited 1 1/2 hrs! The dispatcher lied & told me it was due to traffic that our scheduled driver was not there at 10:45 pm. A driver was eventually located. He was nice. Iâ€™ll never use this service again & I wonâ€™t recommend it to any
Karen Halsey

The driver was on time and nice. I will recommend this company.
Kendall williams

Our driver was eXcel lent.
I did not receive confirmation from laxride about the pick up time to catch flight so was nervous until Mike arrived.
Christine

Great service and easy to use. I was sheparded through the whole process.
Tim Deering

The ride was fine. The driver had to stop to fuel up and that was a little annoying, but overall good service.

Tara James

We waited for over an hour for our car. Each time I asked about the wait time I was told 13 minutes. I would wait. 13 minutes and ask again. I was told 13 minutes again . The next time I was told bad traffic. I asked about cancelling and was told she was almost there. I waited for an hour watching travler after traveler come to the designated spot, request a ride Uber or Lyft and leave. Our rode f
J Marsh

Very clean car, on time and very courteous, looking forward to my ride back on Monday.
Scott Bargenquast

Great service ! Professional driver and was very accommodating
Kellie

Everything went smooth, greatest service , I am so glad I found Jayride
Peggy Riopel

I waited 30 minutes for pick up at SFO in 40 degree weather even though I followed the directions to alert LAXRIDE when I landed. They sent at Lyft car which I could have better arranged myself.
James Votisek

The driver who was very good, was given the wrong address by your company. It looks an extra 30 mins to get him to my location. Luckily my flight was delayed and I got there with plenty of time. Great price.
Steven Turner

Both of my drivers were on time and very helpful and courteous, friendly and polite.
Lissa Hakala

We had a great experience . She was timely. Her car was clean. She dropped us off at the United door and assisted with our suitcases.
Patrick

Reserved a trip from LAX, waited an hour for the driver while constantly texting. Final a car arrived, got in the car and within a min was told to get out of the car, because the driver cancelled the trip, I asked the driver why he cancelled, he informed he that he did not cancel, it was pouring rain and I was left standing in the rain with my baggage, while being promised that another car was co
Ehsan Rahim

Very dependable, friendly driver. Would definitely recommend to my friends.
Jami

Driver showed up a little later than expected but nothing that put me out. He was at wrong number gate one down from me so i had to go go look for him. He also had to get gas after picking me up so that another 10 min to the trip. It for the price the car was clean and no hassle other than what I mentioned. Would use you again
Tim

Top flight service. Wonderful.
Ed Marshall

Everything was done in A timely manner
Your texts all very helpful
Keeping me in constant communication
Thank you
So much
It was the best, wonderful. Conversation great ride

did not know until we were on the 4th level that we had to be on the 6th level at the Denver airport to be picked up. You should add this to the message you text to folks so they will know to go to the 6th level for pick up after their flight. by text, was told to let you know where we were, did so, then told it had to be 6th level, otherwise the ride was great.

Janice Wilson

Driver and transfer was great. Pickup took longer than I hoped because I was confused about the pickup place.
Jim brackett

Great driver. Safe. Handled the snow really well. Nice guy.
Sheila

Carlos was very friendly, knowledgeable, considerate and helpful. It was a very pleasant experience
James J Dougherty

The driver was good, but the process to get a ride was terrible. Whoever was in charge of assigning cars was slow, made us wait almost an hour, move departure gates and changed cars last minute. Quite an awful and cold wait.
Stephanie

Our driver was on time, friendly, nice/clean car with room for our luggage. Drove us from Riverside CA to LAX, excellent driving! Highly recommend!
Debbie Piantadosi

My driver Jack did a great job!
Delmar Lehman

Ruben was excellent! Professional courteous and a very good driver. I will request him again!

Leslie H. Bupp

The experience was positive and my driver was outstanding. He was courteous and helpful. He was an excellent driver and got me to my destination in spite of 8 inches of snow with unplowed roads. I would recommend your service to others.
Mary Gomberg

Driver and service was excellent. Price was a plus. Would recommend
Marie Eckstein

We were scheduled to be picked up at 7:30 am to get to the Tampa airport. At 7:30 I received a text that our driver was in an accident and that they have dispatched another driver and it would be 38 minutes. At 8:09 am I received another text that it would be an additional 22 minutes. The driver finally arrived at 8:38. The car was filthy!!!!! It smelled of BO. I did almost throw up so I had to ri
Brenda Reiche

Ride was good. I arrived in a timely matter and safe.
Stoyo

Perfect service. Will use again.
Paul Iorio

Driver arrived and did not know the address of my destination. I provided and he asked me how to get there. I was visiting my daughter who moved there only 3 months earlier. I told him I had no idea how to get there. He drove to the cell phone lot and put the address into his phone. He told me it was too far and he would not take me there. Contacted LAXRide who sent another driver. This one had to
Mary F.

Igor picked us up at the door. We arrived at LAX in ample time. It was perfect.
Lee Gibson

Driver was on time, very sweet young lady. Nice ride
Dave Mobley

The driver assigned, never show up. After 1 hour they send another driver, who arrive 30 min after.
The second driver, was nice and good service, but it eas to much time of waiting
Mapeye

Great service. Wonderful driver. Clean car he even had bottled water available. Helpful and carried my luggage into the garage for me and parked as close to the garage so I wouldnâ€™t get wet from the rain. I would definitely recommend this service
Melissa

Very good experience.
Erin

Pick up locations for ohare need to be much more accurate
Richard wiseman

EXCELLENT. Darlene was there shortly after our landing and took us directly to our destination. We will definitely use your service again. Thank you.
Bill Mishler

My driver never showed up after numerous lame and BS text messages, first claiming he was running late, then he was in a car accident and then he was 20 minutes away. I finally gave up and called Uber. They were there at my hotel in 8 minutes.
Take note. I will never use your services again and I expect a full refund for the cancelled ride.
Katia Graytok

We were very satisfied with our driver and the service - all was as promised, and very pleasant. I would recommend to friends.
Joy Pincus

My first time jayride was excellent! Highly recommended driver was on time to pick me up and to drop me
Beatriz cardenas

Driver went to the wrong location. In my booking it is written correctly as Marriott Marquis San Diego but the address he went to was completely a different part of San Diego and then which caused us to get stuck in traffic with a delayed final arrival. Not a good experience
John young

My driver was friendly and his car was clean. I am thankful that he was able to drive down for me and I appreciated the information he provided since I am a first-time tourist in southern CA.
Millissa Tran

Driver was great. He was courteous and professional.
Alison

Excellent
Sofia Wolpert

Our driver was great. However, had I known you were just going to book a Lyft driver, I would have done that myself and had been able to tip her.

Jennifer Chenoweth

Excellent Service, Good Price, Need to improve on Pick up time from Airport.
Raghib Zuberi

Round trip was easy. Even with a 24 hour flight delay they worked with us and made it happen without a hitch
RSN

Driver turned up 30 minutes after several text messages advising that we were ready for pick
up from the designated location. There were no responses to the text messages sent from specified international phone . After a 18 hour flight this is not acceptable. But the actual ride and the driver was superb
Krishnamohan

The driver was on time, unfortunately there was a misunderstanding where to meet, but it was quick sorted out.
John Erik Rakkenes

Our driver was great however I was a little thrown off by the whole concept I guess. I thought we were going to be in a car like what was pictured, however I found that you are actually just getting a Lyft vehicle. So we had 3 people and luggage crammed into a tiny Corolla.
Scott

Great driver even in bad weather and a lengthy trip
Karen Elliott

Awesome!
Anthony

I payed for a premium service was advised driver would be there and over 35 minutes after being at the curb no driver. I ended up with a basic lift driver picking me up in his Hyundai Elantra which was only a 42 dollar fare and I payed for a $62 fare. Terrible service although lift driver was lovely. I deserve to be credited for the difference and inconvenience.
Cindy McLaughlin

Our driver was on time, the car was clean and the driver was very nice, I was very happy with everything.
Sally Thompson

We waited for 45 minutes waiting for the driver.Three drivers were supposed to come within minutes but never showed up.Fourth driver eventually came. Very frustrating!!!

Navin Amin

Everything was good! Would recommend
Melissa John

Great transfer from the Denver airport to Colorado Springs. Driver was excellent. She was on time and got me to my destination as quickly as possible
Delmar L.

Our driver picked us up very timely and was very comfortable to speak with during our drive from West Palm Beach airport to the cruise port of Miami. He drove safely and we arrived in great time for our cruise. We were very pleased with his services.
Anna/Joseph Sangl

When the driver finally got to us, things went OK. Only being able to communicate via text is a PAIN. I notified jayride when we landed as instructed, but received a reply to notify again when we had baggage in hand. I did that. It left us standing with bags for about 30 minutes - it would have been much easier to have just taken a taxi. The driver was a good, careful driver so I rate him 5 s
Tom

Friendly and safe
Sylvia Edwards

Josh was a great driver and an excellent conversationalist.
Clifford Johnson

He was on time, just enough social, polite, drove well, and offered to stop if we needed anything on the way. I was expecting a nicer car due to the website advertising but the car was clean. I would have preferred nonexplicit lyrics for the music but he kept it low so it didnâ€™t bother me much.
Jennifer

Excellent!Very nice driver, everything went well.
Luke Charles Gale

My driver, Bruno, was very professional and polite
Jaqueline Costa

Great driver who arrived on time and got me where I wanted to go.
Carol

Robert was terrific! On time, safe and skilled driver, knowledgeable about routes, and good company during the drive. I would request him by name next time if I could ðŸ˜Š.
Anne Gulick

Driver arrived early and provided great service.
Kevin Forster

The driver was on time, helpful, and it was a pleasant drive. Communication with the admin person was complete and helpful. My one complaint is that I was not able to speak with someone the night before. I was told that was not possible, and all the texting was exhausting. I later learned that there was a phone number i could have called, but the person I was texting with did not give me that
Sheila

Great Service
Maggie Xu

Easy, convenient, personable drivers, inexpensive compared to other services. Will utilize again.
Ray Shovers

Alan was on time and helpful. From loading our luggage into the vehicle, to answering any questions we had about New York. He was very courteous in making sure we arrived at our destination even though he had been sitting in the Waiting lot at the airport for over 3 hours. He never made any complaints and was happy to help us
Spencer

arrived on time & excellent driver from airport. Return to airport driver arrived on time at residence & was also a careful and efficient driver. We will use this service & recommend it to others. Thank you.
Shirley Paralta

Easy maneuvering, quick pick up, all good
Louise Schmidt

there was some confusion re. pickup at airport but once worked out everything was fine. Driver was courteous.
Ray Pifferini

Best ride experience Iâ€™ve ever had!
Autumn Simpson

Great driver... sry positive experience...will do it again...2nd time we used this service to SAC airport!
Chris Dancisak

LAXRiDE had trouble with the pick up. They did keep in constant contact with us via text messages. At one point our driver was supposed to be 2 min. away, then stuck in traffic. Finally they just gave us another driver. We must have waited about 20-25 minutes before our ride arrived. John, our driver, was excellent. He was courteous, friendly and professional. Except for the SNAFU with the
Lincoln Linscott

Excellent experience! Very affordable! Driver was super friendly and got me home just at a great time. Very, very pleased!!!!
Aaron Escajeda

First ti.e used no complaints on time and priced right
Glen

We almost wrecked twice before we even left the airport and when we actually got on the road he drove terrible, I couldnâ€™t even sleep well in the backseat because I was nervous the whole time
GerVaughn

no problems
MARK ORD

Very good service. Thank you.
Jose Grandet

Everything as good or better than expected. My driver was excellent!

Note - tried to press the star for excellent above, but it did not register.
Chuck McCann

Everything about my ride was excellent. Jorge was wonderful and made the ridevvery pleasant. So glad i found your company online. Im sure my return trip will be just as good
Marie Eckstein

Our driver was very helpful!
Paul

Everything was perfect. Driver was on time, courteous, safe, and very helpful. Love the prices. Will use service again.
Shanice Green

Excellent driver who provided a safe and enjoyable ride to my destination.
Emory Addison

Excellent trip
Bill boyt

Service was flawless.
Kevin Forster

Driver went to wrong address and I was told to walk and find him! Whats wrong with this?..... especially since I was standing in the street for 30 minutes before his arrival. Vehicle had drivers personal items on seat and floor of vehicle. Kept his cell phone / gps on his lap while driving. Driver was courteous and did get me to Tampa airport on time (by speeding). Both LAX drive & the driver la
Ray Korczak

The driver was on time & courtous. The ride from San Diego, taking 2 hours, to LA was pleasant & comfortable. I would highly recommend anyone who requires door to door private services to choose LAXRiDE.
Kent Horng

My drivers were on time and very competent. The bad reviews had me nervous, but I had no problems.
C Smith

RIde was great, driver was friendly and profesional
Darla allison

Natasha four driver was very good very confident took us right to our destination on time
Val Roots

The driver was AWESOME! Nice ride to my destination.
Sheila J. Allen

Very good ride and very happy ðŸ˜Š
Nolberto Guerra

Very easy and smooth transfer between airports!
Michael Zaffke

Our driver was on time in a new suburban. Price was fair and service was great.
Leo Terry

Dan was a great driver - snow covered roads and he made the trip safe and fast!
Brook S.

Driver was prompt, polite and efficient. A very comfortable trip.
Jeff Richman

On time! Very polite and helpful!
Carolyne Hamel

Our driver was 45 mins late for our pick up time. Drive 70 miles to pick.us up. Hard to believe that there was not a closer driver. Almost missed our flight.
Jessica Mlodzik

My driver, Frank, was excellent. I could not have received better service. I will definitely use Jay Ride again. Frank made my commute easy and enjoyable. Thank you very much!!!
Todd Ashbacher

Beside that they were on time. Clean spacious car. The driver was very friendly and nice. First thing he did was offering a bottle of water. Best service ever. Thanks. Will use the service again.
John Karlsson

I was at the airport one hour after my arrival. I had to contact you on numerous occasions. I was trying to see if. you could right your wrong. By the time I made it to my destination everything was practically over.
Shanna Wilson

Great job
Sherman

Comfortable ride, driver was very nice.
Rachel Williams

Our driver Igor was friendly and efficient. The vehicle was clean and comfortable. We traveled safely to our destination

Lee Gibson

I truly enjoyed talking with my driver and we had a wonderful conversation the entire way to Denver. Very courteous, extremely safe, and it was a pleasure talking with him.
C. L. Simpson

Vehicle very comfortable, just a little bit confusion concerning the pick-up .. wait more than 20 minutes. Over all,, it was a good experience
Rene

The ride to LAX was painless. The driver was courteous,
timely and safe. The vehicle was spotless. We made it
to the airport in plenty of time inspite of the traffic and
never went above the speed limit. I would highly recommend this driver to anyone.
cdoppelt@gmail.com

Hotel had 2 entrances, driver came to wrong one and had to be talked to the right one by the desk clerk.

Driver drove WAY too fast.
Jay Ball

driver was great
Michael Stroman

Driver was waiting for me. Professional easy to task to...
Great experience!
Terri Whitt

Our driver is on time, very corteous and accomodating.We feel safe during our trip.
Scot

This was the worst experience I have ever had using any type of airport transfer service in the 50+ years I have been traveling and I travel a lot!!! If I could give it a minus number I would!!!! 1 hr 30 minute wait, they changed drivers 3 times and lied to me on the texts. My plan landed in LAX at 7:45pm, texted about my arrival at 7:53 and was finally picked up after 9:30. This was after about 2
Steve Leo

On time and very respectful
Linda Merslich

DidnÂ´t receive the driverÂ´s phone, nor he contacted us... waited for two hours and half and had to hire another car to us transport us.
FELIPE GOMEZ

My driver was on time and extremely courteous. The vehicle was not only clean and comfortable but also safe! I theorly enjoyed my ride home and would recommend this service to everyone. Thank you again for your service and accommodations!!!
D. Hatten

The driver was great, good driver, friendly and polite.
Abra Flores

Booking was easy. Confirmation immediate with a followup. I have nothing but positive comments on my driver, Mark, and his service. He was on time, communicated clearly ahead of time and upon arrival, presented himself well, had a clean, comfortable, quiet car with a smooth ride, was an excellent driver, quite personable, and got me to my destination (LAX) on time. I highly recommend him and th
Wendy LFH

Everything was perfect !
Jacques plourde

My transfer service with LAX Ride was excellent, the service and communication was a pleasant surprise. I typically use Uber but tried LAX Ride while in Chicago for the first time and felt completely safe and had extremely prompt and reliable service. I will definitely use LAX Ride service in the future.
Cindy Christopher

Communication was easy and effective. Driver was on time and very friendly. We had a nice conversation!
Maddy D.

Excellent drive. Great communication. On time.
Juliene Brunette

Kind, good driver, clean car.
Holly Robinson

Great driver!
Sam Hardinger

My experience was fantastic. Our driver picked us up on time, was very pleasant and got us where we needed to be for a reasonable price! Will definitly use again and recommend to a friend!
Kara

Driver was early. Terrific communication via text messaging to stay in close contact about connecting with driver. Advise about timing when coming or going from the airport. Comfortable, safe ride to the airport in clean, newish SUV with charming and polite driver.
Brian L.

The best experience Iâ€™ve had with a car service in years
Delta lost my bag and the people at laxride
Pretty much held my hand and reassured me not to worry because the driver was waiting
Five stars isnâ€™t enough for this company!
Susan Mayhew

Not reliable if you have to be at the airport at a certain time. Must plan to have your driver come to pick you up way earlier than you normally would because they may not have any drivers in your area.
Marcy Loud

It was a great experience. Very nice and professional driver. She was quick and safe. Got us home and endured the rain. Thanks
William Lynch

Driver appeared on time, clean vehicle, safe and cautious ride to airport. Arrived in plenty of time. Would use service again and recommend to all.
Pete DeLuca

Our ride was awesome! So happy we found this on Google. Comfortable, Clean and efficent!
K Smith

Had to wait about half an hour to get picked up. Other than that, everything was fine.
Morton Stahl

On time, nice clean car, water, gum, tissues offered, good driver.
Elise

Great service. Prompt pick up and friendly driver.
Mark Elliott

Clean, friendly, excellent! This company is lucky to have a driver like Felix. I took a chance with Jayride, I was very happy and pleased with my whole vacation but not having to rent a car for two weeks is the cats meow.
Sheila

Driver was on time, very friendly and the vehicle was clean and very nice.
F Hoff

Our driver Anne Marie was awesome! Canâ€™t say enough good things about her. She navigated the snow perfectly.
Amy

The driver and trip itself was perfectly fine. There was a snafu at the front-end, however, which caused us to wait about 20 minutes extra for the driver to pick us up. I was texting the central system and got no response; the driver was trying to text us and the messages were never delivered to my phone. He was frustrated, we were frustrated. But we finally found each other in the Oakland air
Joseph Gersch

This was the easiest ride I have ever booked. The communications very clear and timely.
Nancy Capone

Driver was on time. Nice person. Good driver. The only problem was meeting him because phone conversation was hard tio hear due to noise.
Jean Regnard

Great drivers, great people, great service, great caring. Thanks so much for making my trip so comfortable and without worry. Will use your service again and recommend it to others.
Lois Haslam

Great communication leading up to, and the day of, the trip. My driver was prompt and easy to find. Got dropped off at the house I was staying at in Keystone.
Katy

My driver was courteous and professional. As a single woman traveling late at night, I was relieved that my driver made the trip feel safe and secure.
Alison

It was a substitute driver at the last minute and he got there quickly and was a very polite individual. I enjoyed the ride.
Michael Daney

I could have booked uber by myself. I thought I was getting a limo not someones old car, I will never use your service again
jerry johnson

There was a huge mix up with the drver picking us up at the airport we had to wait over a hour for our ride. Picking us up at the hotel was worse. A small car was sent to pick up 3 people, 3 large suitcases and 3 carry ons. Only 2 pieces of luggage fit in the trunk. The driver put 2 pieces of luggage on the front seat. 3 people had to squeeze in the back seat holdinb luugage on our laps. It was ve
Bonnie Grace

EXCELLENT SERVICE!
Rachelle G

It was awesome to not have to deal with transportation. Everything worked perfectly. Driver was very professional. Thank you. 5 stars.
Susan Edmunds

On time very courteous and friendly
Mark

Couldnâ€™t have picked a better drive. Really nice guy. Clean car. On time. Excellent
Karen Candelario

JOnce we found the driver the trip was great but we waited a long time for him to arrive and your directions were confusing so we waited in the wrong placr
Beverley

I am responding for Mr. Pifferini as he has no computer. He called and told me the driver was exceptionally nice and stayed with him beyond the required time at the airport. He would like to use her on his return trip. He said I did a good job picking your company!
Ray Pifferini

Ahmet was a great driver, very helpful, considerate and a perfect ride to the Miami Airport. Great job!!
Thomas Hough

We had to change our pick up time and location due to our flights being cancelled and rebooked. They made these changes no problem. Our driver was great the car was spotless clean. We had an excellent experience.
Harris

Arthur was great. Got me my destination quite quickly.
Beth Carpenter

Elizabeth was great and the service was excellent.
Scott Mellecker

Perfect in every way.
Rengle

Excellent service and communications. Unfortunately my driver did not speak English so there was no conversation during the drive....
Lynda

Pre-arrival text was appreciated. Driver was on-time and the car was clean. Thank you!
Amanda

Great service
Tammy Kramer

Professional driver & very clean & luxurious car. Loved the ride. Would highly recommend
Walid

Worked out perfectky
Arun

The. Driver was on time and very polite. He got me to the airports promptly.
I liked your service-especially your responsive texits
Thank yiu
AmbikaMansel

To our pleasant surprise, the experience was extremely smooth. Friendly, prompt driver. Very nice, clean vehicle... will look to use again.
DR

Prompt. Friendly. Nice safe clean car. Great experience .
Ed Lawton

Khalid was very polite on time.
The car was clean and neat.
All a good experience.
Krista Steiness

They cancelled my ride under 10 minutes from expected arrival time and had no back up option. They claimed the driver was in an accident, yet when i checked the roads, there were no reported accidents within 8 miles.
This left me without a ride, at 5am.
Eventhough they confirmed 3 times, this left a bad taste for any future use.
The only reason i gave 2 stars was because i have had great su
Bob

Responsive call center. Arrived within minutes. Polite and professional driver. Would use again with pleasure. Also, good to know you have transportation wherever you want to go.
JMT

great company, my ride was on time and got me straight to my destination. The driver was friendly and courteous. The company kept in touch with me via text message and the responses were immediate.

I will continue to use and recommend this company. Five Stars
darla allison

My driver Ana was super sweet. She pointed out different sights for me to see and everything.
Alisha

Prompt, courteous. Vehicle was new and clean. Very reaso able rate.
Rob Smith

You cancelled on me with very little notice which made my day very stressful.
Joan Johnson

Driver was very professional
Prabhu Sampath

Our driver was on time, nice clean car and very friendly. Was great service and would use again
Bob & Margie

Worked out just great - would use your service again without hesitation. Pickup co-ordination was very attentive.
Michael Goldstein

Great experience recommend highly
Robert

Very organized process, except the first driver refused to go to the airport. He should have been given our itinerary before he accepted the pickup. The driver that replaced him was prompt and drove quickly and carefully to get us to the airport in plenty of time. The process is efficient and kept us in communication throughout from booking through arrival at destinations.
Anitia Jimenez

My drivers name was Fatih. On time, unproblematic, very friendly, open and nice to chat to. Knowledgeable about the things on the way and very safe driver ! I would drive with him again immediately . Thanks
Boris

I do npt remember the name of driver but our ride was great !
Natalia bednarczyk

ride to and from the college were great. On time and friendly
Bob Anable

Outstanding...wonderful driver...all worked!
M. McLemore

Clean car, excellent driver, on time!! Thanks
Jill

Excellent, there right on time and great driver, delightful personality too, nice car, perfect. Thank you!!!!
jane rowen

Excellent service and
David Kyle

Easy to use pleasant drive. Would have been nice if Carlos spoke a little more English but probably good for me to practice what little Spanish I have.
Will definitely use again.
Chris Gower-Jones

Val was my driver. Prompt, friendly & a good driver. I think this service is an excellent value! Will use again!
Patrick Farha

Janie was fantastic. Right on time, friendly and cheerful. We had a great chat on the way to the airport. Would highly recommend her any time!!
Kathy Dettwyler

Great driver, comfortable car. flexible booking all made great time
Robert Young

My driver was quick to get to the airport, helped me with my bags, made sure I was comfortable, was polite and friendly and got me to my destination quickly and safely. Overall great experience with this service
Cara Catalina

EXCELLENT, ON TIME PICK UP VERY KINDLY.
YOUNGHWAN KIM

Driver was excellent! I never used this app before and I would use you again! Your driver was safe, funny and very courteous. Thanks for the service!
Rosalinda

I waited for a long time. They kept saying he will be there..only 15 minutes away, 12 minutes away. I finally went to the reliable Roadrunner service
Edward A. McDonald

The driver was on time and at the correct location. The car was very clean. The driver was very courteous and friendly and he navigated to my drop off address with ease. I would highly recommend your shuttle service to anyone.
Louis C Hofmann

Excellent
Mesafnt Mekonnen

Lovely friendly driver
Chris Jones

My driver was very on time and very polite. I would request him any time!
Anita McHugh

As it was our first time, we walk to 3rd floor and came don 2nd floor to find the stand. We also did not know if the stand is for all terminal and tried to get to T1 as in the paper. The rest is perfect.
sarapee yuadyong

WOULD HIGHLY RECOMEND,EXCELLENT SERVICE.BOTH DRIVERS ON BOTH JOURNEYS WERE VERY FRIENDLY AND HELPFUL. WILL BE USING AGAIN
RYAN CAMPBELL

They showed up and said â€œSorry, I canâ€™t take , Iâ€™ve got something else to do. Call and get another driver.â€ This was at 8:am for a ride toLAX. Donâ€™ trust them.
Ron

Driver Kara arrived on time. Did not know i was goi g to Sacramento airport. Said she was going to be off in an hour and could not do drive. I decided to drive myself to airport. Will not need to be picked up on the 9th since my czr is there.
Dan Munoz

Jeff was a great driver and was very friendly. He provided me with interesting conversation and answered all of my questions. I would definitely recommend.
Jordan Escarcega

Excellent
NIRMAL SHARMA

Five stars- driver was on time, very friendly and polite, and vehicle was very clean. Would highly recommend
Heather Ross

On time - conversant- quick trip
Nice guy clean car
Ron Coppock

We had to wait about 15 minutes for our driver, but the car was clean and the driver was very nice . She was very knowledgeable about the area and drove safely.

Anita

First guy said he was maxed for his hours and I sent jayride a text. Another guy came 10min later and I was on my way, no hassle
Corey Villarreal

Very nice ride, on time, will use again
Tammy

Our driver was great! Long trip, but she was courteous, the car was clean, and all was well! Felt like we were well taken care of!
Brittney Young

The driver was on time, and the ride was comfortable and safe.
Michael Spencer

Once the driver picked up my friend, they refused to take them to their destination. They wanted to cancel the ride and attempted to extort money out of us, saying we had to pay cash and they would take them for nearly 3x the amount we agreed to and paid for upfront. I am not sure how they think this is ok to do business, we ended up having to pay additional money to get to our destination. Will n
Michael Boesken

My original ride never came, but I think a Lyfe was organise to compensate. Better effort could have been made to ensure my expectation was manage as it was a late arrival and I was caught in a foreign city without much help. No harm was done but there is room for improvement.
Tony

Our driver on time, very kind with us. The car was clean and driving skill was more then confortabile.
Paolo de vecchi

Very nice drive! Thank you.
Rui

Ijaz was wonderful. Prompt and courteous
Five stars!!
Thank u
Susan Beaulieu

Excellent service. On time, clean and luxurious vehicle. The driver was courteous, pleasant and very professional.
S. C.

Comfortable, clean, great personality!
Donna carroll

Daniel, was very polite, drove carefully and the car was nice and clean.
Hazel Thornhill

this was our third driver as first had an emergency, second was unable to take us to Orlando but third arrived about half an hour later than expected. However he got us to the airport in good time and was friendly and chatty.
Craig Staiano

Prompt service...on time and safe driving experience...friendly driver!
Dancisak

Very good system and team for French people like me
Nicolas Hodys

The service was excellent. Marcio was pleasant and courteous, as well as a very good driver. I truly enjoyed my ride home from the airport.
Helen Sanders

Had the ride been arranged to arrive on time I would have given a 5 star rating. The fact that the transfer was 40 Min late was frustrating. I appreciate the apology, however, no offer was made to even compensate me for the inconvenience. Thank you.
Pam

My driver was excellent. His driving skills were impeccable and I appreciated the conversation and knowledge of the area. I would book through Jayride and LAX again.
David C.

Driver was on time, friendly. Good service door to door.
Jill

Driver feel asleep 3 times behind the wheel and pass exit to airport
Dameceia

I sent a text to confirm pickup time, and received a text back the ride was cancelled due to â€œoperational issuesâ€. I received no email or text it had been cancelled prior to my initiating confirmation. I had to scramble to find a ride for this 50 mile trip. I finally found a driver at a premium rate, nearly 3 times the price I pre-paid with Jayride/LAX ride. I have not received a refund credit. NO
Lori

Great service. They communicate very well and the driver was very helpful in any aspect.
Alex Lekov

best driver
Sophia Jung

My driver, Eduardo was genuinely kind and a delightful person to chat with in the hour plus drive to my destination. Eduardo was a cautious and safe driver which I really appreciated as it was dumping down rain and I was exceedingly jet-lagged after a 13.5 hour flight from Sydney. He even carried my bags in the rain down the country path to my cottage:)
Cynthia

Mark was a great driver. He was on time and courteous. He knew exactly where to go and the best routes to take. I would definitely recommend him.
Jordan Escarcega

Good driver and very punctual, friendly and courteous. Always nice to have good attention after a long trip.
Thanks.
Thomas Hough

Driver drive bit too fast at times given we had plenty of time to get to the airport.
Gerry Glover

The driver was like a hoste. Offered water food music. He was interesting and intelligent. The car was comfortable and clean. He was a real trooper in finding the location which was challenging and raining.
Margaret Britton

Worked out fine despite the fact that could not talk dirrctly by phone, text only so not as convenient for limited disability.
Peter mahoney

Great driver. On time Clean car too
Ron

Had a really cool driver so was fun. Thanks Victor
Dos

Excellent...I enjoyed the ride, the driver was friendly.
Everything went well and on time. I will use your service again! Thank You..
Heinz Altenburger

Lisa is definitely the best driver I have ever met.
Jinghao Fu

The car/driver was not waiting at airport as promised. But I did have good text message communication. Once a driver was located he arrived within a few minutes. The driver was excellent. He gets a 5 star rating. He was a safe driver, offered water, charging cords, choice of music, etc. He was professional and let me work while riding. He followed best routes; I would use this service again
Melanie Blake

Driver was courteous. Didnt speak much english but that was ok as I had taken red eye and wasnt much for conversation anyway! Vehicle was clean and driving was safe.
Paula

Very good booking system. No waiting time at the airport. The driver was very good and friendly. Very good price /quality . I will recommend to everybody.
Next time I will contact you again.

Nathalie

Wait at curbside for 50 mins, communication with center is ok, the first one didnâ€™t show up, end up they send me a Lyft to drive me home. Donâ€™t understand how their system works, I would have get a Uber or Lyft by myself than using a middle center.
Diana

This whole thing was a fine experience.Making the arrangements was easy. The communication between the company and me was perfect. Our driver was on time and got us to our destination efficiently and safely. We have already recommended your service to others.
George Washburn

Very good driver
jay

excellent
gordon

Our driver was on time and very courteous. Vehicle was clean and comfortable. Was very easy to book online. Would highly recommend LAX Ride. Thank you very much for a job well done.
Belinda

Everything was just about perfect. The driver picked me up on time, took me to exactly where I needed to go, and helped me with the luggage. Many thanks!
Stuart Bullington

Very good job and nice person His name Tomen
Akshay

Got us to our destination during heavy traffic competently. I can recommend this service.
Jason Todd

Our driver was on time and got us to airport in plants of time.
Coleen Joy

Driver was prompt picking me up at the Washington Dulles Airport. The car was immaculate and very comfortable. The driver was professional, polite and helpful. Was a much better experience than a cab or an Uber for the money.
Shan

Your driver is on time and very kind .
YOUNGHWAN KIM

Value for money, efficient, on-time and extremely friendly. Awesome.
Cesar

My driver was great. I enjoyed our conversation. He handled everything just as I would have wanted.
Lois Nowels

Would rate as excellent! At least the second driver. The first person, very nice man, did not know my destination and could not fit the drive time in. Evidently he was not informed prior. He helped me find another driver. Morgan was outstanding and we had wonderful discussions for 2 hours.
So the initial shock of not having a ride turned out to be an excellent experience!
Patti Graves

Easy booking process. Good communication upon arrival at airport. Excellent driver (Spencer) Very nice vehicle. Would use service again.
Carole E.

Worst trip imaginable Iwould never use you again
Theodore Kirshenbaum

Driver was excellent and got me to my destination as planned
Karl

Was sensitive to my needs as a passenger.
Deniane John

Awesome!!! I did not have to rent a car for two weeks! Driver was friendly, wonderful! I was a lil anxious about going online and booking and considering my last terrible experience with Uber, (BOO)!, Overall, very excellent! That was the only hitch on this perfect two week stay and I will be happy to book again
Sheila

Everything went smoothly from the initial contact. Communication was efficient, as was the pick up. Driver was kind and the car was clean.
Dee

Service was excellent.
Riva Vandenberg

Driver was fantastic! My issue is it took 2 hours to find him. Instructions were very vague. Not knowing the airport layout at all not nearly enough information was provided. Tried texting the number I was sent did this three times no response at all. Tracked someone down thru the online chat clearly told them we were at terminal b and you should have known this given I have my flight details. Wa
Gerry Glover

Sabrina was awesome!! On time got us where we needed to be safe and sound!!!! Thank you!!!
Pam

Susan my driver was awesome! Great driver great customer service.
Jim Swinger

Adonis was on time, very professional and courteous. Helped with our luggage....car was spotless. Great young man!!!!
David

Our driver was on time. The car was clean. Everything worked great for us. thank you very much
Marina M

Excellent
Robert A Mehl

They dispatched a driver to the airport who showed up and refused to take us to our destination citing distance as the issue. They dispatched another driver to our destination who also refused to take us, note we had already prepaid for this service and the destination had not changed. We ended up having to take a very expensive uber. I would strongly recommend against using this service to everyo
Michael Levy

I booked the ride, he was on time, only because Stephannie wanted to leave around 545, so I booked it at 530. Your info says the driver will arrive 30 min. prior to pickup and wait for call. At 500am, I called to make sure the ride was there, they told me he would be arriving in 20 min. So that meant arriving 10 min. prior to what I asked for.
Chris Ledford

I didnt get to use the shuttle due to the driver not being able to find me. I was waiting where the arrival/taxi service was, and the driver went to the departure area.
Daniel Zemp

My driver was excellent. Professional and courteous.
Joy Heitland

Strongly recommend if you need a ride from San Francisco Airport to any location around this bay area. Affordable price, on time and excellent service. I reserved twice and services were great.
Passenger from Beijing

My number one concern with using this car service was ensuring my safety. I messaged with a representative from the company who assured me that every driver is background checked and they require the utmost professionalism out of their drivers. That was why I chose to book the ride. When my driver arrived, he worked for Lyft, not LAX Ride and thus did not go through the screening procedures that I
Christian Reece

We had it wait for the driver for 20 min after we got to the pickup area. The driver however was courteous and efficient and got us to our hotel in a timely manner.
Keith Manion

Our driver was prompt and courteous. The car was very clean and the 1 hour drive was great. The driver was patient with finding our condo even though we had some difficulties. Well worth the money.
Don Musser

Loved texting which kept me totally in the know
Faith levine

No driver on atrival. Chased lax ride. No phone. Must text. Sms response looking for a driver. Sms getting a ford taurus. Sms looking for a new driver. Sms getting a kia van. Lax ride just arranged a lyft to collect us with a 20 min delay in a cold place. Charged US 61 for a 15-20 dollar fare.
Tony Beresford-Smith

Excellent driver,on time,drove very well,I am so glad I didnâ€™t rent a car,the traffic was terrible.
Home Simmons

Our driver was on time, courteous and friendly.
Lori P

Had to wait a long time, but after driver got here was fine.
Suzanne Murphy

Our driver was very Corteous. He stopped for us to get some food and use the restroom. Mohamed was awesome. The cancellation for the return trip with no alternative plan was not so good. Will cost us and extra $70 but thatâ€™s life I guess. At least it wasnâ€™t cancelled on the day of travel.
Mary Peterson-Suri

My experience was very enjoyable. My driver was fun and very insightful. Thanks for such a lovely ride.
Teffany

Driver was on time, kind, friendly and helpful. I was on a cane and have an autistic child. He helped me with my bags and getting me to the check in.

Alison Ingertsa Kimberley

My driver was awesome; got out and helped me with my bag, very friendly and a great driver!
Nancy Frizzell

My driver was well dressed, polite, courteous, friendly and professional. He was punctual and helpful. His vehicle was clean and well maintained. I would highly recommend him to any fellow travelers. He has a fine work ethic and I would hire him in a minute.
James Basham

I like receiving the name of the driver, make of car, license # and phone # of driver. Jason was very courteous, good driver, car was clean.

Janice Wilson

Very curtious, prompt, and friendly. Great communication. I would definitely use them again.
Laura

little difficulty connecting otherwise great
leah whipple

Driver was on time and very courteous. Driving was safe.
Murtuza

Other than the driver being a little late, everything else was very good. It was a very good value
Ted Kulma

Had to wait over an hour and the dispatcher blamed me for the wait. Not cool.
Dos

Eric was great.
Susan S Beaulieu

The whole thing was a scam and we ended up getting a Lyft driver and spending $150 instead of the $70 that was advertised online. LAX ride scammed us, and was just sending Lyft drivers to the location. The Lyft drivers were not paid. We had to pay them again.
Shannon

Our driver was very nice, he had a clean car and was a very good driver.
Victoria Rollason

courteous,punctual and efficient
W.Sommers

My driver was on time and the car was in excellent condition. I enjoyed our conversation during the 90-minute door-to-door delivery.
J Larson

The driver Kathleen was absolutely great - kept in touch, let me know when she would be there, was pleasant to talk to the whole way.
Diane Lundin

My driver was great. I wish I could request him for my next ride. Great attitude , reliable, and kind. The ride was a pleasure
Paul Burgin

The driver was on time , careful and knowlagble, the ride was very comfortable,charge was reasonable
Pat Prattke

Quick, clean, very nice and friendly driver. Ready to use again!
Clyde turner

We had to wait over 1 hr for our ride to show up. Then there was confusion over where we were to go. It turned out we went with a Lyft driver. He was very good and courteous.
Tom Ewing

Terrible, We went to bed thinking we had a ride to Denver airport to catch a 1:00pm flight and woke up to find our ride was canceled. Had to stay another day, book another flight and pay for a hotel in Denver airport, lose a day of work and pay for a van to transport us to Denver.
Stephen Kuhn

Excellent. Thank you
Tracy Osorno-Hassan

On time, safe, delivered us
ToLAX on time
Cyndi

Driver was awesome. He provided a quick, safe and comfortable ride from Burbank to Santa Barbara!
Kamryn

Good service. I will use again.
John

Lisa was wonderful. I enjoyed the drive even with the weather being poor. I would recommend her anytime!
Angela D'Antonio

I made a mistake on the date, but they still picked us up when we needed it.
Elaine

There was a foul odor in the car.
Myra Akpabio

Driver was on time and Doug did a great job telling us about Colorado!
Andrew

Getting picked up at the airport was very confusing. The kept texting me different drivers and cars. Finally after over 30 minutes or more, we did finally get a driver. On the return to the airport, went smoother.
Donna Young

I recommend this service..the driver was great and very nice and courteous. I will use them from now on
Muriel Newell

Our driver, Alex was terrific! On time, helpful, courteous.
We went all the way from Tampa International to Siesta Key for a much more reasonable cost than other shuttle services advertised. It was just what we needed.
Roger

It was great, Carlos was very professional.
Leslie Schonborn

Good
Ev

The trip is smooth and quick, very satisfied. The car is comfortable, only thing not idea is the car is small. we booked for 3 people and 3 check in and 3 carry on luggage are allowed. actually we only have 2 check in and 1 carry on but the boot can only fit in 1 check in and 1 carry on. 1 check in has to fit in one of the passenger seat. please consider this when you arrange the driver in the fut
Rosa Lee

driver arrived within a reasonable time! It was a clean car, was offered water, and got to work the whole 2-hour drive! David was very friendly and helped with my bags.
Audrey Wells

The driver was not available in the airport and it took me 2 hours to locate him. The no. provided was not operational and only supported SMS which was strange.
Japheth Bandarkar

Great ride from Winter Haven area to TPA! On time, friendly driver!
Kathy

Ride was comfortable, arrived well ahead of departure. Courteous. Reasonable rates
Michael Ross

Excellent service
Milda Valades

The driver was on time and got me to my flight in good time. He was courteous and professional.
John Guyton

Excellent! Great driver. Got me to my destination at Hemet in great time. Great price!
Terry Martin

The driver was great ,on time and this was a simple convenient way to book
Thank you
M

Driver was very friendly and on time. Was an hour long ride and the driver offered to stop if I needed to for food or drinks. Would recommend this driver to anyone he was super friendly.
Lori Stewart

I contacted the driver as instructed at 10.53 on Saturday 17th Feb to advise available for pick up at 11.30 - gave exact address INCLUDING PARKING LEVEL- LEVEL PL ( which is a designated pick up point for all taxis and shuttles at the Marriott). However despite 24 TEXT MESSAGES TO and FROM your dispatcher the driver was unable to find the location ! Eventually we brought all of our luggage up
Neasa Cummins

Our driver was great and very friendly. We appreciated very much that even though the original driverâ€™s car broke down, LAX ride was able to find another driver really fast and get us to our destination on time! They offer a wonderful service and I am sure they will be able to take care of anyoneâ€™s needs to the best of their ability! Thank you for the great service, we were extremely happy to choo
Luisa Pelaez

The driver did not show up. So I wasted my time trying to find him and calling you.

I took another transportation to FLL
Luis Freyre

Excellent experience. This was the first time using this service and it was by far the best experience ever. It was easy to find the car at the airport as the instructions were very clear. Although the driver didnâ€™t speak English he was very nice and courteous. I will definitely use jayride again. Thanks
Peggy Riopel

Fantastic and professional. Wonderful driver!
Rick Smith

Excellent response, driver was very knowledgable.
David Marks

Really enjoyed the ride and the driver. Enjoyed talking with him. Very friendly
Ken Winter

Wonderful driver and trip. Will use again. Thank You.
Carol Smith

The driver was timely and we had good conversation while driving from the airport to my destination. I will recommend this service.
Barbara Geiser

First time using this type of service. Skeptical at first, but it turned out great. I will definitely use again on my next trip. Thank you!
Don

I needed a last minute arrangements from San Fran to Monterrey due to a missed flight connection very late at night. Text messages prompted me on how to meet my driver who was there within 25 mins of me purchasing the ride. It was an overall wonderful experience.
Stacey

Driver was very nice, beautiful car, excellent service
Marty s

Steven was great! He picked me up in a very clean/fresh vehicle. Wonderful conversation on our 1 1/2 hour trip. Courteous and very safe driver.
Tamara

I had the most wonderful experience a beautiful conversation. The young man I had was kind and thoughtful he was able to get my mind off of why I was coming to LA for a while. I wish I could remember his first name so that everyone could meet him and I could thank him again for everything.
Lucia Nieto

I was charged 3 times for one ride.
Henry Brown

My driver was very sweet and helpful! She was timely. She allowed me to plug in my phone when it was about to die. Also, it was nice to have a female driver!
Abigail Gerboth

Car was spotlessly clean , made contact with the driver at the air easaly .the driver was a great guy and very friendly and helpful
Robin hanley

Driver was very courteous and friendly. However, our scheduled pickup at the airport was a bit chaotic. Seemed to be a bit of a communication problem between company and us. Could be due to our first time ever scheduling a shuttle. A little more assistance for first timers would be helpful considering we were unfamiliar with the airport and where we needed to meet.
Lynn P. Demarco

Our driver was on time and very professional. I would highly recommend.
Iris

Worked well, Good driver and the pick up was ok after I phoned the driver! Price was not a bargain , return trip with regular taxi was the same (JFK - Long Island)
Anders

Our driver was courteous and safe. He was attentive to the road and our comfort during the trip to our hotel. I would definitely recommend their shuttle service.
Lisa

Excellent service Daniel was very courteous ...
Milda Valadss

Driver prompt and courteous. Took the hassle out of getting to the airport.
Elaine Hyam

Will NEVER use this company again. They did not show up when promised. They list a phone number but you canâ€™t get anyone to answer so had to text back and forth. The driver got stuck in traffic (needless to say they should NOT cut it that close) so finally called another driver. They came 45 minutes after I texted that we were ready and our driver didnâ€™t know anything about the company. Mary
Cathie Slota

Great experience! Reasonably priced and efficient
Laura D

Very good driver. It was a awesome trip home. I am recommending it to family and friends.

John

Our driver arrived on time and was very friendly. I would recommend this service...we went from Santa Barbara to LAX
MW Grant

The driver seemed a bit disorganized but she arrived promptly and dropped me off at my destination safely, within the required time constraints, so Iâ€™m not complaining.
M. Wilder

Courteous, friendly. Nice to have that service after a long day of travel.
Sue

Great service nice car and nicer driver
Bryan

Perfect
Renee Martin

The driver, Tracy, was courteous and prompt. It was a great ride! Thanks
Pete

William was an excellent driver, on time and a pleasure to speak with on our 2 hour ride. Thank you!
Gretchen j Carrougher

Car was new and clean. Driver Carlos was friendly and professional and an excellent driver
Terry H

My driver was very nice and I appreciated the conversation. He was professional and was right on time. I highly recommend them
Kimberly B

Driver was on time. Driver made me feel a little bit uncomfortable with some of the conversations we had. I also felt a little bit uncomfortable as when I got into the car the cup holder had packages of condoms just sitting out in the open. The driver also insisted he drive me to my door when I asked to get out at the front gate of the resort. I asked a few times to get out at the front gate and
Lori Stewart

I used LAX Ride service for a return trip from the Santa Fe Airport to the Buffalo Thunder Resort ... and was very pleased with the efficiency ... everything went very smoothly, the communication was excellent. The drivers were both very pleasant, and it was a pleasure to spend time with them on the trip!
Thank you LAX for making things so easy :)
Shelley

The driver showed up on time and was very courteous. He got us to our destination in a timely fashion.
Will use Jayride again!!
Bob

Jamie was a very good driver and very polite.
Jaime

Very helpful throughout. Very nice driver and excellent service. Will use your services again
John Dotts

good service
Liang

Driver on time. Vehicle clean. Just enough conversation as I was very tired. Assisted me with my luggage. Very pleasant ride.
Susan Robb

Great experience nice guys , fast, efficient, affordable, professional.
Dan

Our driver was on time and got home from the airport with zero stress. Highly recommend!
Rebecca

Very friendly driver. I felt very safe with his driving skills. Positive attitude.
Zvi

Very Pleasant driver. On time
Sam Retelas

Herman was friendly. He offered to stop at a convenience store, if I needed anything. He also offered me an iPhone charger and helped me with my luggage. Herman is a good driver.
Monica

Another perfect ride. Thank you again
R. Engle

Our driver Phil was awesome. He knew the quickest and most scenic way (who knew it could be the same!) to get us to the airport and was knowledge of clean restrooms along the way. (It was a 2+ hour ride).
sabrina

Clean car. Smooth ride. On time. Nice conversation. Perfect.
Holger Friedrich

My driver was perfect! Safe, nice, and skilled.
Diana Powell

No driver. Bad communication.
Rick

Good
Claire Sun

Samuel was wonderful. On time, courteous, fun, and friendly. The car was clean, the drive was smooth with no worries. I came in at 9PM and Samuel even offered to stop and let me grab something to eat. I declined, but the thought was great. I will definitely use this company again!
Anita

The driver picked me up within 1 minute of my texting to say which airport door I was waiting at. Clean car and safe driving. Enjoyable conversation on my transfer from DIA to Winter Park, CO.
Katie

Perfect. Friendly clean brave and all other boys out adjectives! On time. Stopped to feed me. Everything perfect!
Analee McDonald

My driver, David, was on time and I had quite an enjoyable ride for approximately 1 1/2 hrs to my destination. Very professional and an excellent driver. This was my first experience with this type of service and I did not know what to expect. I have a return to airport scheduled and I will use this service in the future.
Susan Robb

It was an great experience I will definitely refer my family and friends
Dolores Mercer

The worst transportation I ever had. Waited at the airport for over 45 minutes after retrieving our luggage, and what made it worst, my sister-in-law was very ill on the plane and had to wait for the transportation to take us home. I called but you do not receive calls, I sent several messages and still had to wait. You informed that we should call 20-30 minutes before the ride. I did and still
Violet Hillmon

Frankly, a perfect ride. On time, most pleasant discussion, courteous and safe.
R Engle

Excellent . The driver was friendly and the ride was reasonable for the distance travelled.
Dan Ruggles

Driver was on time and very friendly. The whole process was very easy. I highly recommend this service.
Colleen Berish

The driver was a good guy. We talked the entire ride back to where in staying. I would recommend this service to others
Chase

This was my very first experience with this type of service. It seems i was double charged. I paid what i thought was the total cost of my trip when I booked it with laxride. Was transfered to jayride for final payment
Alright. I have travel plans set, I thought. Was picked up with a driver i expected, was impressed with knowing the make, model, plates # and name of who picked me up. The driver
Lisa Armstrong

Driver was great but the rest was fair. Difficult to figure out where to meet the driver. Directions need to be more clear.
Kathy c

Driver was on time and very courteous!! Long day fo us so we appreciated the ride home. Will keep your number in our file. Great job to and from.
Sallie McGrath

The system for "contacting driver" was an endless back to square one which was largely inaudible. I could not tip or contact the driver without a smartphone as far as I could determine. Instructions to find the pickup area were vague and out dated. Could not even contact the dispatcher aside from text messages. The ones I got in return came in twos and threes adding to the confusion. The driv
Jay Wang

The car was in excellent condition,the driver was not personable at all,I ask to have the air conditioner put on because I was getting car sick he did
for a mini or two ,he however did not leave it on in which I became very car sick, on top of it all my plane landed at 4:50 and did not get picked up til 6:40 or around thereðŸ˜•
Vicki Irwin

Excellent service. I highly recommend this company ... and this driver. 5 stars!
Robert Hambleton

Driver and car was great .ðŸ‘ŒðŸ˜€ðŸ¦…
Don Konopski

Very good driver. He had to endure heavy traffic. Very professional.
Nancy Frizzell

I booked a round trip to & from Tampa Airport to Ana Maria Island. The drivers for both legs of this journey were outstanding. The vehicles were exceptionally clean! Customer service was the best: pristine, clean cars, wifi in the car, offered water to us. The best part was the personality of the drivers. Tremendous individuals! This is my second time using Jayride & I can not say enough about
Janet

This service was amazing! We got off of our plane and the driver was there in a short few minutes! He was a sweet guy and drove great!! The entire experience was amazing!!!
Katrina

The drivers are great, the company a joke, they make no contact with you, they tell u in a email to call them when your ready to be picked up,even when u gave the time at booking. And then they donâ€™t answer thereâ€™s not even a ring tone. They say 100% money back if not happy, they are the worst company by far. Never again
Maggie

Thank you!!!! We will happily use your services again and happy to recommend, having already done so three times already!!! ðŸ˜Š
Shoebridge Larisa

Excellent service. Will definitely dobthis again.
Moriah Judevine

Excellent
Tedd Schilling

Driver was very nice and made the ride very comfortable. Curbside pickup was timely. This was the second time that I have used this service and was very pleased. I booked my second appointment at the last minute and service was excellent.
Roselind Wimberly Dennis

Really glad I chose this transportation...no waiting, efficient/courteous service and a great driver. A+
Freeza

Driver met us at exactly right spot and on time. He was pleasant and coufteous. Cannot fault the service.
Eli Abeles

My driver Jaife was excellent in all respects - friendly, cheerful, courteous. This was my first time using this service and I was a bit nervous about the pickup at a busy airport But it all worked very well:-) Thank you! I will be back :)
Elke

Had a 2 hour drive from Fort Meyer to Fort Lauderdale and it was great
Jason Montonye

Was told by my driver he was running late for predetermined pickup time. Than 18 minutes later told he was in accident. No replacement was offered. Just left high and dry. Find your own 2 hour ride to airport. Not very professional.
Nola Shaw

He was courteous and prompt. Fantastic service. Thank you
Sima

The booking was questionable, but the driver and ride to the airport was excellent. Working on a writing
Vince

Awesome!
James swartzell

Both drivers were courteous and safe. I will definitely use this service again.
Nancy Cain

Everything was perfect from the online booking to the ride itself. Porfirio was my driver and he was great. Good driver, great car, on time, great communication all along. Just want to be sure he received my on line tip. He deserved it. Would definitely use Jayride again.
Ann Sinclair

Driver was on time and was an excellent driver....Will definitely use this service again
Maureen price

Excellent service, comfortable vehicle. Great driver,
definitely recommending to others.
Alvie

Very enjoyable ride, the driver helped me find my location at the airport immediately, which made my transfer stress-free and helped me relax after the flight. Thank you and see you next time!
Roman

Driver arrived 15 min late. Driver then said they did not have time to take me to the airport and left me stranded at my house. Lax ride sent another driver 15 min later. Fortunately traffic was lite. However abandoning a rider is inexcusable
Oliver Edwards

After the initial confusion from Lax instructions, I was able to connect with Frank. I found Frank to be professional and friendly.
Paul Pastell

Everything was fine. How can I get a tip to driver yesterday from Lag to Marriott Rye
James Atleson

Sorry didnâ€™t finish the last one, then Jon is now your driver in about 5 mins, give him a call on his cell phone, Hereâ€™s his vehicle plates which where wrong, and I have sent emails with no reply, would not recommend them at all. But 8 must say the driver Jon was amazing very friendly and chatty the whole trip, would definitely recommend him as a driver anytime.
Maggie walsh

Excellent driver
Kerry Olson

Richard was affable, knowledgeable, courteous, respectable and a careful driver in a sparklingly clean vehicle.
Please be advised you have a wrong cell phone number. It is: 18027775254
Lois Haslam

No show, no phone call as promised, unable to contact driver with number given and no response from email sent..... but still charged.
G. Blackshaw

Nothing less then fabulous. Tim was superior. I will use your service again in the future
Brad Clark

Alexis was excellent.... but due diligence before pick up was lacking... the flight was from Tokyo, so it was obviously going to be a pick up from Bradley Terminal, not Terminal 1, so there was some confusion
Michael White

Excellent service, good driver, clean car! Thanks
Attila Bardos

My driver was so personable and professional!! His vehicle was clean and comfortable. An easy transfer--I would highly recommend and definitely use again!
Julie

Driver arrived on time, clean and professional, no issues. Thanks.
Leon

I recommend this service to anyone who needs reliable transportation.
Al Keith

My driver was incredible. It was a long drive and Michelle made the trip so enjoyable. I would recommend her and this service to anyone. The coordination of the trip was perfect and i felt comfortable with all of the instructions and directions.
Caroline Johnson

Driver was a friendly, courteous and professional. She went out of her way to ensure a great ecperience.
Greg Govender

Until we landed we were never informed that we had to proceed to a certain area of the airport rather than a pickup at the arrival gate. Since l am disabled, this posed a real hardship for me and caused me to tip a second porter after the first one left us at the arrival door. We also had to wait more than an hour and a half before we connected with our driver. It was all in all not a very pleasa
Dr Philip Benzil

I was very nervous having to take a ride by myself but felt safe with my driver. He was very kind. My only issue was getting off the flight and trying to find him. Lax ride gives you instructions on what to exactly say to the number provided including booking ID, terminal number but when I did that the driver was not there. I was arriving and he thought I was departing which I clearly stated w
Ashlee

Poor communication and I felt tricked into ending up doing Lyft which I could have done on my own. Not happy.
Theresa Culver

Original driver canceled and I waited 25 mins after confirmed I was at passenger pickup.
Christian Cooper

On time, good communication, nice car, good price. Very happy
Cliff Shearer

Great ride! Thank you!
Farah

All good perfect on time. Good service
Muhanad

First rate every thing was awsome
Tom crass

The driver was timely and we had good conversation while driving to the airport. I will recommend this service.
Barbara Geiser

no one ever showed up had to spend 200 for a hotel. my cc better not be billed
Eileen Tortella

It was great. Wonderful price, easy ride.
Andreus Moore

Great service. Driver was friendly, good driver. Service right on time.
Nancy Frizzell

Our driver, Samsoni, arrived in a timely manner and was very professional and friendly. We highly recommend LAX Ride and will definitely use them again.
William Cutting

Driver was prompt and courteous. Thanks.
Tim Scanlan

Ramos was just great and he drove me to LAX from SD. No complaints at all and Iâ€™ll use this Sevice again.
Ajay George

Totally excellent
Teresa Kendrick

Absolute joke of a service- I notified them on our arrival, they told me 5 different drivers that are meant to come - constantly kept changing and eventually we got someone (after an hour wait). The car was then too small for three adults and three suitcases (even though Iâ€™ve specified itâ€™ll be the case) - had to ring all those people with no luck.
Gabriele Lasauskaite

On time would recommed
William fletcher

Excellent.
Tedd Schilling

Driver on time and helpful happy with your service
David Dick

driver was great. will def use and recommend service
setsu shigematsu

Very nice driver and safe driving.
Srirama bhairi

My driver was on time and a very nice man. He was very pleasant to talk to. Made my ride very comfortable.
Patricia Hillier

Very efficient communication, clean, new vehicle and very courteous driver. Highly recommend the service.
Brigitte Mac

The driver was a hour and a half late. When I text him â€œ20 minâ€ before pick up time he had just been notified by the company 45 min prior. He was coming from Denver. Of course I missed my flight, so this day, which also happed to be my bday, turned into a nightmare. Will never do this again!!!
Greg Batts

I was calling and texting the local number that you emailed to me. Unfortunately there was no reply and no answer i even asked LAX airport information to page the driver and your company name. I waited for like 1 hour 30 min then decided to take a different transportation. I want a full refund or ill have my credit card provided dispute payment. I googled your company and read alot of bad reviews
Jarvis Ng

My driver was fully on time, nice confortable car, all went smoothly, perfect !
Thilo

The first driver I was supposed to have was a total miscommunication. Then I was appointed another driver and all went well.
Renee Martin

It was perfect. Everything was on time and without any problems
Maria

Very pleasant experience, driver Alan was very considerate and easy to talk to. He was a safety conscious driver and the ride was great. Thank you for the service. I will use your service in the future.
Brent Warner

Our driver was excellent. He was very kind and friendly, we had pleasant conversations, and most of all he drove us safely. Thank you!
Tanisha

Easy to use.
Thank you for providing such a great service.
Yukari fujisaki

Leo was a great driver! He was on time and very courteous helping with my bags etc. Will definitely be using this service again in the future!
Laura Myers

Very good, friendly quick and efficient defo recommend
Matt Bown

The ride was on time to pick me up, perfectly coordinated and got me to my destination in time as well. Lived it. Will be back
Ravindra

Our driver was on time and very courteous. We are happy with the service we received.
Carol Skyrm

Our driver was misinformed about our destination. He had been told it was in Omaha, not Lincoln. Nonetheless, he did a good job, and chose a direct route, and helped with out bags. We appreciated his help.
Bob Boyce

My driver was very friendly and fun to talk to on my ride home!
Chantel Thompson

Friendly, courteous driver. I will definately use again.
Paige Armstrong

1st driver never showed - 2nd driver (Ken Lippert) was great.
Bernard Sneed

The driver, Soumaine, was very nice, well- spoken and was an excellent driver.
Ed Schrenk

Driver was on time, friendly and polite and let me sleep while traveling - I was very appreciative of this. Tx M
miquetted@gmail.com

The driver, the vehicle and the journey were fine. However, the controller sent me texts sending me to three different parts of the airport. About 3 cars came and left because we could not find each other. An hour later I found the car - in a location not texted to me by the controller.
Rosemary Higgins

The driver was on time and very nice and easy to talk too. I really enjoyed my ride. I would recommend this service to all my friends
Ray Tanner

They never showed up. Neither times! Never again. scammers!
Danica

Paul was professional, friendly, talkative (responding to my chatter), knowledgable, and a pleasure to ride with.
Monalee Humesky

Driver was fantastic! Car very clean with lots of leg room.
Kelesha

The driver was very courteous & clean car .
priya dias

Everything went smoothly and Charles was an excellent driver and well-mannered gentleman. Thank you
Louise Williams

My driver was so personable and professional! His car was clean and comfortable. He is a very good driver--there was almost an accident in front of us and he never panicked and reacted quickly and kept me safe. Highly recommend!!
Julie

ordered a car over 24 hours in advanced and was asked to text the car service 90 minutes prior to my pickup to ensure a car would be on the way. I did just that. My scheduled pick up time was 7:10am, so that I could make my flight. The car did not arrive to me until 8:40am. I tried to call to inquire about the location of the car and tried to explain how unprofessional and inconvenient this was fo
Carolyn

This is an amazing service. A fantastic price point.
Polite driver - highly recommend
Dimitri Spiridakis

Will definitely use again. Car was great and driver was excellent.
Diane

Driver was on time and very polite. It was an easy ride to airport.
Michele

Excellent service, so affordable!
S. Brown

Everything went as planned. The driver was great and I enjoyed the journey. Iâ€™ll use this service again for sure.
Ajay George

Thanks for a job well done!
Nicholas

your services are commendable. i really appreciate and should be able to use them whenever i travel. I should tell others about you yes
karani

Excellent!
Mathews Chakkanakuzhi

It was perfect. Driver was right there with no waiting.
Driver was nice and helpful. Great trip!!!
Maria

Our driver was on time and very helpful. It was late and we were exhausted. He just took over and got us home safe and sound.
Kathy

Ethan was great! We had such a great conversation and he drove very carefully through the snow.
Deb

My driver was timely & friendly!
Jessica McLaughlin

Our driver was on time, but took a longer route out of town on the way to the airport than she might have. Perhaps she was unfamiliar with town. She did not realize we were going to Omaha at first. She was friendly and careful.
Bob Boyce

Both drivers from the San Jose Airport to Chaminade Resort & Spa, Mike and from Chaminade Resort & Spa to San Jose Airport, Gregory did and excellent job
Steve & Cathy Wiegand

ExcellÃ¨nt service
Ken OHara

The drivers were fine , the cars were small. The real problem is the dispatch service. I texted to tell them we arrived at airport. They said donâ€™t text until outside. Then took 20 min to get there while we stood in cold. Way back to airport tried to book time ahead. Said we needed to also text 15 minutes before ready - why ? Already booked and we were busy packing. People who used Uber waited les
Laura Barrett

My driver was on time, extremely friendly and courteous. Definitely would use this service again!
Nancy Yourkiski

Our driver was very polite and courteous
Joselto

Jeff was great. No problems at all. We will use your company again.
Judy Quance

Driver was prompt and courteous. Got me to my destination safely and timely.
Connie Austin

Great.
Tiffany

Courteous driver. Reliable. On time.
Cesar

Scammers. Do not use will be disputing when home from my travels and preforming a bank charge back.
Damian Kerr

Professional operation.
G. Regan

Driver arrived shortly after I arrived to the airport with promptness, courtesy and professionalism. Assisted with my bags during departure and arrival to my destination. Will surely recommend, and use this service for future transportation needs.
Kay

The car was Hard to find at LAX as I am not familjar with that airport.
After I FOUND CARD EVERYTHING WAS GREAT, driver was Nice and car was clean and pleasant to ride in
David

Michelle was great and on time
Ella

Great driver, very personable and right on time!
Kenneth Rogers

Our driver, Christopher, was on time, helpful and very courteous. This was actually our first time using Lift, and we were quite impressed!
Dan Bubb

My service and driver were very good. It was a pleasant and comfortable ride and I made it to my destination in great time. My only concerns were: My ride arrived 15 minutes later than my scheduled pick up time. Also the driver was not aware that I was going to LAX until someone called her...apparently after the initial call??? which she inquired whether I had someone call and I told her that I ma
Maya Aubrey

Steven was awesome!
Tamara

Michael arrived right on time , very courteous
And helpful with luggage etc. , Enjoyable ride , Vw Tiguan great ride very clean and had bottled waters for us
Great service , very professional, will definitely recommend this service , Way to Go !!
Michael

Booked this transfer from Australia and had abit of trouble working out the arrangements for meeting place when I got to LA. Once that problem was sorted out, our ride was 5 star.
Judi

it was okey although had to change cars/drivers midway. Thank you for sorting me in a timely manner through all
Karani

Excellent
Jerry Knox

Perfect.
Mike Dorman

Pleasant and prompt.
Chap akkaraporn

easy to get connected, driver was courteous, vehicle is clean and roomy, fare is only a bit more comparing to super-shuttle.
Philip W

Very pleased with the communication and service provided for my wife and her mother to MIA out of Jensen Beach. I was very concerned that something would go wrong, but after contacting my wife and learning all was on target smoothly, I was very relieved. I will keep your service bookmarked for the future.

Thank you!
Michael Black

On time , great and safe driver . Fun to talk to , I enjoyed the trip
Brandon

Our driver was on time and ready to go. We arrive from our home to the airport safely and at the correct terminal. I was very pleased with our ride and will do it again.
Dennis Bunxh

I was very pleased the service. Mr.Errigo was very profesional, and was fun to ride with. I would most definatley use this service again. Thank you people very much

David Eatherly

Suzanne was on time and got us to airport safely and on time.
Cathy Allen

Jeff was on time, friendly, helpful and full of interesting tips on ways to get around the area. We really enjoyed our ride from the airport to the resort in Midway with him.
Karyn Traut

Good driver in a comfy Lexus- but the cigarette smell was pretty strong. I would suggest adding an option of securing a non smoking driver. Nice guy, and he didnâ€™t smoke while driving, thank goodness.
Janet Tollund

Very quick response for pick up! Enjoyable ride! Clean car, offered beverages! Ty!
Christine Mertens

Our driver was very nice, professional & accommodating. He picked us up in a timely & dropped us off at our destination with no worries
Lavern Clark-Jackson

My ride was very comfortable my driver was a wonderful young man who was very polite even took my bag up to front porch.
Lucia Nieto

Our driver was excellent. He carried on a great conversation. We greatly appreciated his assistance in getting to your destination.
Rick Devlin

Driver was on time and courteuos. Made good time to LAX without speeding. Car a little to o small for long trips with lugagge, but not any problems.
Stepehen Kerr

Driver Jaime was very prompt, courteous, professional and friendly. Made it to the airport without any issues and had a wonderful chat.
Tom Hough

Excellent, smooth ride. Thanks!
Destiny Chase

My first choice bailed and didnâ€™t show. I ended delayed 5 hours. These giys were fast and easy to communicate with. As I watched Uber after Uber pick people up, and stood resiliant waiting for my private car, I was surprised the car that arrived was a Lyft. Didnt matter, the driver was great. The car was comfy. I got where O needed to be. :)
ZH

My wait at the airport was longer than expected as the driver was not waiting but caught in traffic. However, once he arrived the ride was great and the car was clean.
George Bruns

Great
Nick Smtih

This was a terrible experience. I made the booking and that part went well. I was expecting someone to pick me up around 8:30 to 9:00 on 1/18 I tried to make contact through your chat line and email no response from either. No one showed up and I missed my flight and had to rebook. I will not use this service again unless you can guarantee a driver will show up as agreed.
Please cancel or cre
Graham Twomey

I had a most wonderful experience with Jayride. My driver was a very polite and personable young man. We laughed and talked all the way from the airport to Rancho Cucamonga. He was prompt and my wait time was neel. I followed their instructions about when to call, made my way to where they told me to
wait, he pulled up just as I walked up and rested my bags. I received a text message that sa
Gwendolyn Wynn

A little confusion at first when drivers were switched at the last minute, but new driver was on time, friendly, and handled traffic well. Car was clean and comfortable.
Kathy

Our trip with LAX Ride was flawless. The driver helped soften the aggravation of gridlock traffic and the time evaporated before we found ourself curbside at LAX. Thank you Vicki for a good trip. Hope to get young again.
Terry

My driver was on time. Car was clean. She was more than pleasant and was very professional. I enjoyed the conversation and overall it may have been my best ride ever.
Michael

Good experience overall, would be 5 stars but First driver was unable to take me the 100 miles needed- he was not informed of how far trip was and was very apologetic explaining he had provisional license. They texted me 5 mins later with a driver who was able to make the trip. He was very good and showed up in approximately 10 mins.
Cynthia White

Excellent! Ontime, courteous, reliable service. Plan to use again in other location. Would recommend.
Carmella Franco

Are you guys are real they never even turned up I have to pay for a shuttle in the end to get to my hotel was very disappointed I am hoping that they are able to pick me up and take me back to the airport I guess if not I will have to buy another shut up Iâ€™m hoping to get a refund I will be putting my comments on Twitter itâ€™s not acceptable when youâ€™re trying to propose to your fiance and make it
Rob Davies

Our driver was very friendly. He was on time and courteous.
Kim Petrie

It was great, will do it again
Bob von Normann

They scheduled my ride to pick me up at the time I specified for arrival so I was going to be late to the airport. They then canceled my ride after I asked if it were possible as I needed to review my options. Terrible service. The dispatch person that I was communicating with was rude and accused me of providing incorrect information but I have a record of what I submitted.
Victor Garcia

I was most worried about this ride from. Palm desert to LAX. When I read reviews, most were negative. Saying that driver showed up but then turned down the ride because it was too far. I had no trouble at all. I booked ahead of time for a 7am ride for a noon flight. Just in case there were issues. Vern showed up right on time. Took a little longer to get there, it was a Tuesday morning. But we had
Anne marie

Marisa was great
It was a fabulous trip in her little car
I enjoyed
John

Driver was excellent, ride was perfect!!!
Nola Shaw

Excellent,a pleasure, is only a few terms to describe or experience with our driver.
Lawrence Peck

Daniel was our driver and did an excellent job. His drove smoothly and still got us to the airport in plenty of time. Also, he was very friendly and it was a delight to ride in his car. It was very clean.
Loanne Bartholomew

The driver was extremely good: not only very punctual, friendly, and helpful, but also understanding that I needed some quiet time to work during the ride.
Renate Pilz

It was a piece of mind using this service. Comunication was always good. Our plane was one hour delayed and they were very understanding. We will use Jayride again because of great value and outstanding service.
Anabella Antonino

The driver was on time and friendly.
Asia Shumpert

The driver was kind and a safe driver.
Gage

Great service, great driver, and truly the cheapest private ride I could find from LAX to San Diego.
Felix Chupin

Our driver was great. He was on time. He got us to the airport in very good time. Everything was perfect!
Bill Wilson

Driver was prompt, friendly, courteous, and a very safe driver. Would highly recommend the service.
Middle Coppage

Driver was early. Made it to airport easily.
Beth Sterkel

The drive was great! Driver was right outside the airport when I landed. Car was great. Very affordable!
Sanam

My driver was a really nice guy. How do I add a tip to my invoice?
Gerald cohen

My driver Teresa was on time and very courteous. She did a great job and got me home earlier than I expected. I love your service and will continue to use it.
Bob T.

The driver wasnâ€™t there to pick us up had to get an alternate route to our destination
Michael Gordon

This was the most unprofessional pickup I have ever dealt with. I Let them know I was outside at 4:27. Driver picked me up at about 4:50. Had to get immediately dropped off because they said driver pushed dropped ride. Left that driver at 4:57 and still at the airport. Was told 2 other drivers were only minutes away. I never saw either of them. Finally a 4th driver showed up at 5:51to pick us up.
Gregory Salay

Our driver Skye i think ford focus slvr was so professional and fun we could not of had a better experience getting to our destination She is 6 stars !!

Service was Excellent Thank You !!!
John

Mari a was on time courteous and vehicle was comfortable. Excellent experience. Will use jayride agai .
Daniel munoz

It was smooth, effortless and excellent. Driver was on time. He was kind and helpful. Yes, I am very happy with your services. Thank you!
Pernilla Lillarose

Our driver provided an excellent service
Luz Salazar

Our driver didnâ€™t turn up after repeated attempts to call and text no show to say we were disappointed after travelling all day is an understatement . Never use this service again ! Hope I havenâ€™t been billed for this !!!!!!
Jonathan evans

Everything went very smooth. Would definitely use again.
Elaine Fayton

Smooth transfer! Great contact with drivers! Appreciated the whole experience!
Jason Newby

The driver was very kind and the ride was very comfortable. I would recommend to everyone, and will use this device again myself
John Schlueb

This is a great service and the communications went very well. all their drivers are very helpful and communicate well. The only issue we had was that on our pick up from the airport, we needed a larger car due to luggages.... we thought we arranged for this when we booked our pick weeks in advance... The car they sent was too small for all our passengers and luggage. The good news is that they se
Chuck

Our driver Tiffany was very nice and courteous. She was right on time. I would definitely recommend this service to other travelers.
Kim Petrie

On time, courteous, efficient. Thanks.
Robert Pray

Our driver Todd was on time. Good car and very clean.
He was very courteous. I highly recommend this service.
German Perry

On time. Excellent service.
Lisa

Taxi never showed up.
Slava Mazin

Meeting point on email did not exist. Could not speak with any jayride agent despite leaving my data roaming on, texting and calling (Had travelled from uk). in the end, had to ask my brother to communicate with jayride via text. First driver was not where he said would be. Second driver told me she could not take me to my destination as it was too far! Thankfully 3rd driver was able to take me w
Ure Eke

Radwan was a safe driver and very personable and interesting. I enjoyed the ride and recommend him as a driver.
Robin

The Driver was on time, professional and courteous! It was a wonderful trip and I would ride with you again! Thanks for everything
Dana Wemyss

instructions were clear. Driver was on time and car was immaculate. He knew the directions. Perfect!
Abouley

Was empressed buy the service we received. 5 star
RICHARD Perez

Everything was perfect. Thank you!
Mónica Castillo

The driver was very kind, on time and helpful. I aam very satisfied.
Emma Cailleaux

First driver newer arrived,they send second gay who PU US AT 11:30 INSTEAD AT 10:50
MARIJANA LAZAREVIC

The ride was great. However, I left my coat in the back seat. I havery text several times to arrange and pay to have it sent to me. Nobody has responded. Poor communication. Please call 5415713765.
John Sebastian

Best experience and excellent service, especially when you pay less than other companies
Mohammed

1st driver had wrong pickup point and i had to wait over an hour for him, then i found out he bailed on me. 2nd driver said he jumped the line for a loner fare and did not want to pick me up. overall i waited almost 90 minutes to be picked up. i question whether i will use this service again.
cortie rolison

After being told to text them 20-30 minutes before I was ready to leave, which I did, I was informed that my ride was cancelled. This left me without transportation to the airport at the last minute with extremely limited other options. They they stopped responding to my requests for a supervisor contact number and told me to â€œfind other optionsâ€. Terrible company, terrible service. Still waiti
Coti Phillips

My driver was a pleasure to ride with. We made the trip quickly and no incidents. Sheâ€™s a keeper 5 Star!!
Amy Callewaert

Our driver was early and very nice. We made it to the airport ahead of schedule. I will definitely use this company again.
Greg

friendly driver, on time, safe & good price. five stars
dani

Eric was so nice and good driver as had to drive in pouring rain. On time. Thank you
Peter Mahoney

We had to wait from 9:13 PM to 10:00 PM, 47 minutes to be picked-up. However, our driver "Jamie" was very pleasant and apologised for the delay due to rain and heavy traffic. The car was clean and the ride was excellent. Yes, I would continue to use Jayride and would recommend it to others.
Sarwat E.

Great service!
Székely Csongor

Nice ride in decent price.
Sam

Perfect....very friendly, on time driver.
Troy Hunt

My driver never showed up. I repeatedly texted the number and didnâ€™t hear back for 30-45 minutes of being in the airport. When I did hear back they said my driver was unable to come. I was stranded! Luckily, they said they would refund me.
Kate O'Keefe

Excellent
Nicholas Tucker

Satisfied customer
WilliamCusick

very good , the driver was very nice and helpfull
jay medalian

The driver was courteous and the vehicle was clean.
Tagnon Missihoun

Abel was very friendly, especially for 1am. He knew a lot of local history that I didnâ€™t and was happy to share, which made the time fly by.
Kevin McKinnon

The driver was very friendly and courteous I would highly recommend this service
Deborah kampe

He was absolutely wonderful, professional and personable. Driving was excellent... Hoping we have the pleasure of using him again.
Paul battista

It all worked out great. Got picked up on time and got to where we were going just fine.
Elaine Fayton

Great guy!!;) good job brian!;) thanx again!!
5 stars!!
Jonathan hatfield

My driver was very polite and on time! The cats were well taken care of and Iâ€™d definitely use this again.
Dee Crawford

Driver was courteous and a good driver. Very pleasant experience.
Lech

Nice driver and ride! totally recommended.
Susanne Goetz

Arrived at Lax tired and needing to get home. Took 20 minutes to locate the driver. Put suitcases in his car and sat down. The driver asked where are we going I said San Diego as per the booking. He said no, I finish work in an hour and canâ€™t take you!!! He could hardly speak English, thankfully my wife spoke Spanish. I Couldnâ€™t call Jaycar, but texted the situation, had to wait another hour at
Martin Raaymakers

The service and the driver were great! I appreciated the text messages regarding the pick up information, and the driver was friendly and safe. I would definitely use Jayride and LAXride again.

Erin

The service was excellent! The driver was at the terminal in 5 minutes after the request. He was very polite and helpful. He even took my 2 heavy suitcases inside my house. Jayride operator was very considerate. He answered all my questions immediately and even after providing me all information about the car and the driver he/she text me in 10 minutes to make sure I am in the car and on my way h
Mila

The driver was on time, nice, and friendly. I will certainly use this service again! I had plenty time to spare before my flight.
Delores

Great service. Easy to book and to change plans. Driver friendly and car clean and in great condition. Safe driver. Cost effective and efficient service. Very quick response to queries. Would highly recommend.
Katja

We arrived earlier than our appointment and the driver was ready in 15min later which is awesome! The ride was safe and smooth, the only downside was the trunk is already half full with her stuff when we want to put our luggages. So we have to make some adjustment and arrangement before the ride
Liviana Loka

connecting with the pickup driver at the airport was a torturous challenge
louis iszak

Guy was real nice and professional and reasonably priced
Damon Simmons

The driver was on time, and got me to the airport in no time. She courteous and extremely helpful. I would recommend using this service
Fiona Barron

Excellent service!
Regina Walker

Our driver was exceptionally courteous and helpful. He was on time and a very conscientious driver. He actually changed my mind about using your service again after our encounter with the driver who picked us up from home. We will definitely use and recommend your service to others.
LaVerne Brooks

I like that your company stayed in communication with me before and right after my flight until my driver got to me my ride from the airport to my destination was very pleasant the driver was very pleasant and informative. I would recommend this service to others I already.
Marsha Watson

driver was excellent, company made us,wait an hour for driver, kept say this driver 7 minutes, oh car broke down, this driver 7 minutes. Only when I told them I was calling credit card company did I get service 15 minutes later. And I have the entire Texting saved

Jim Gibson

I was worried about the whole process, but everything turned out alright. I would do this again. I usually do not like to talk to strangers, but I, and the driver, carried on a conversation all the way to the airport. very engaging.
Robert Irvine

My ride was on time...friendly and courteous in both directions. I was relieved to be able to reschedule when my return flight time changed. I will use your service again and recommend you.
Judith Weisheimer

Our driver was excellent, very nice personable person who made us feel very comfortable.
Christopher Daniels

Beautiful he arrived on time. Very friendly and new the area
Sandra

Driver was absolutely fantastic. Patient and safe. Drove me almost 2 hours through a snowstorm. I would absolutely use the service again.
Travis B

Had a little trouble locating our driver in frigid temps but he was so professional and handled an oncoming snowstorm storm without an issue. The price was also incredible. I would definitely try LAXRide again!
cindi

They have reasonable price, fast communication. and nice drivers. Just add min 15 minutes of their arrival delay to your time math.
A Kerman

All was right. Very well
Armand Cordary

We got a late start. The driver was nice. The car was hot.
William Cusick

Are you serious asking me for a review when our car never showed up to pick us up. We messaged to say weâ€™d be ready by 9.30am at 8.30 we sent text and email to say weâ€™d be there early and to pick us up anytime after 9am by 9.35 the driver was still not there and no communication as to why he was running late so we had to get an Uber as we had a flight to catch and we have asked you for a refund. I
Jodie

efficient, on time as promised. no guessing for pricing since it is prepay.
ruth

My driver was on time, courteous and an excellent driver. Thank You
Sharon Graham

I have waited for the driver more than an hour at LAX. And they said they sent 3 drivers to get me but the previous 2 have never showed up and the third one took an hour to arrive pickup location.
Liyuan

jayride was a convenient means of getting from the Denver airport to our ski lodge. For a small group, the price was much cheaper than the airport shuttles. Our driver was on time and very responsive and I couldnâ€™t be more pleased with the experience!
Sophie Newton

Driver was friendly. Sent a text ahead to let me know he was on his way. Arrived on time.
Lee Miller

It takes a lot of time to wait the car (about 45 mins I stood at the street). Finally knowing from the driver which is the peak time). So just can say, not good or bad.
Amy

The service was pretty quick and responsive. However, one of tge drivers realized where I was going after he picked me up from the airport and then decided he didnâ€™t want to go there. So he dropped me off and I had to wait for about 20 mins for another ride. It was the drivers fault but I guess something could be done about such situations.
Pinaj

Great conversation, our driver was very friendly and told us a lot about the city, very imforTive and a pleasurable experience, highly recommend
Ally

Driver, arrived before I could dial him back,

Jim sanchez

Lillian was on time, personable,friendly and professional! Loved her!
Helen Condell

Our driver arrived on time, very clean car and very professional. Great experience!
Cassedy Crawford

Other than a short confusion about the pickup area (the driver was new to Oakland Airport), the service was impecable, on time and very economical (compared with the alternatives). Excellent driver!
Esteban Haigler

They canceled my ride just a few hours from my departure time from LAX. I almost miss my flight. When i contacted them, no human answers the phone, you can only chat with customer "support" i guess you can call it ;-) via text messaging . They provided me with no solution whatsoever and sent me packing with a simple "we are sorry and good luck". I do not recommend this service at all.
Juan Santiago

The ride was very comfortable. The driver kind ^courteous. Everything was excellent. My only recommendation was the site of pick up. It was very confusing at first to locate the sign. For one, there was a post with the sign, but there were also signs on the barriers that were like columns, located towards the entrance doors to the terminal. They too had the sign of RIDE SERVICE PICK UP with the
Gerard Cosgayon

The cab arrived late by almost 45 - 60 mins and I missed my flight :(. Please make sure you have an hr of grace period for your booking time(leaving from home).
Yousuf

Our driver was prompt, courteous, and pleasant. His car was a bit of a jumble but we fit fine in the end. His caffeine addiction was a little too evident in the car, but he was a safe driver and got us to LAX in plenty of time and I canâ€™t complain about the rate.
Harry Jarvis

If i could give less than 1 star, i would. They didnt show up and left us stranded in Bangor, Maine!! And they did not answer any phone calls, emails or texts! Took our money and didnt pitch! Disgusting!
Caylynn Louw

The driver was right on time, courteous and pleasant and the car was comfortable and clean. I got to Santa Barbara in record time.
Patti Pape

DO NOT BOOK THIS SERVICE!
No driver showed up. I texted the number multiple times and only received a reply 15 mins after our scheduled departure time saying that the driver had been in an accident and there would be no pick up and we would receive a full refund. We then had to scramble to try and find another ride and nearly missed our flight. Completely ridiculous!
Jessica

Joseph was an excellent driver and provided a perfect ride to LAX. He was very conversational and we all enjoYed his excellent company.
Gwen Nakatani

Tamm is the best, he is constantly making sure of your comfort. He is a happy, and fun driver to have on a long journey, as well as a short. He is the best at what he does.
Madison Paras

Jayride told me to text them 30 minutes before I needed to be picked up in the morning. I did so. And 45 minutes later they showed up. I almost missed my plane. If I use the service again, I will text them 45 minutes ahead.
Grace

Our driver took a little long to get to us but it was Rose Bowl weekend so I can forgive that. Communication was good.
Tom Field

On our way back to home from SFO airport, Jayride made us wait at the airport terminal gate for TWO HOURS standing, inhaling smoke and looking for the car license plates. We were very tired from a long-trip and waiting out at the gate looking for our cars, running here and there to see if the car ever arrived, was a nightmare. Can you believe? TWO HOURS. They even lied to us that the driver is at
Johnny Cho

It was great. Driver was on time. I was surprised that it was an Lyft car. I thought you had your own drivers. But all went well. Driver was great and altogether a very pleasant experience. Looking forward to the same smoothness on my return trip
Pernilla

My driver was on time and very helpful. Got to LAX with time to spare. Job well done.
Alex Dlale

Driver was on time , vehicle was clean. The trip was long , we chatted all the way
Maria

The ride was excellent. Richard very friendly and answered all the questions I had about the area. I would recommend your service to everyone. Thank You!
George M RooneyJr

Driver was on time, her was very nice and helpful, the car was clean, the price was good. Only one thing I did not understand, was that the client should not tip the driver directly.
Barbara Greenhill

Smooth Ride. Courteous driver...helped with the luggage and got us home for New Years. Great price...Very happy.
starara

Our driver was punctual, courteous, and safe. The trip to the airport was uneventful...just the way we like it :-)
Jon & Mary

Took about 25 min before the drive arrived but he was a good driver and got us home with no problem.
Louis

excellent. courteous, prompt, clean and comfortable.
faye Linseman

Do not use this vendor! They were not at the agreed upon time forcing me to drive myself and kids to airport paying almost three times in parking fees! This vendor refuses to allow you to talk to the dispatch office or driver on the phone; only texts which receive a delayed response! Iâ€™m a professional in the hospitality industry booking transfers for clients all over the world and I have never e
Jess Teel

very good
cathy

Mike was excellent!
Iola aquino

Our driver was efficient and excellent in picking us up and taking us to the proper drop-off. The price rate for this ride was a muuuuuch better deal for us than using Lyft or Uber so that was very impressive. I fully intend in using JayRide again in the future.
Gabby Lopez

You screwed up my ride on the day i needed it the most.
dennise ong

Our driver arrived quickly. This pickup went much smoother than the previous one going to the airport...
Danielle

Everything went perfectly. Would recommend to anyone needing a ride home.
Diana

Great driver. Fun to talk to
Josh

Communication beforehand was excellent.
I would do it again.
Thank you
Carol Wise

Everything was very nice other than our driver was very quiet!
David Klopfer

Driver was really nice! Sent good directions for meeting at LAX.
Tom

Timely and courteous.
R Cook

the driver went to the wrong airport, they told me he did not speak english. we sat at sanford for a hour and a half. they sent another driver and he drove us to our location. the ride back to the airport, the driver was given the wrong airport information and he drove 20 miles out of the way. i gave my ID number and the hotel we were staying at and the sanford airport we needed to get to and stil
michael cataldo

I waited very near to an hour in the same spot curbside at arrivals. After 15min of waiting I was told the driver was 10 min away, then after 30 mins was told the driver had waited for me and left and yet I never moved from where I was told to be. I was finally picked up an hour after I landed. Next time I will use Lyft.
Joy valdez

Excellent, friendly driver
Stefan Richter

the driver was on time and the transfer went perfectly. however it was extremely difficult to contact the company prior to my transfer to coordinate details. i found that quite stressful and spent a lot of time before my trip trying to make sure there actually was a driver coming.
Joy Bittner

Our driver was very nice and courteous.
Elizabeth Bystrycki

Our driver was great, once we got one! Our first driver never appeared, then another one was sent to us and he was very courteous and got us to our destination quickly and safely.
Cecelia Blenker

This was an excellent first experience. I have recommended it to everyone i have come across
Jessica

Excellent! Excellent! I will recomend this company to my friends. I will use Lax ride Co. every time that is necessary.
On time, great service.
Thanks, Dr and Mrs. Julio Vega
Julio Vega

Excellent driver, very friendly and great enthusiasm!
Harry She

My drivers, both to and from LAX were very professional, friendly, and both were right on time. I will definitely use Jayride again and recommend to others.
Lisa Zehm

great service!
James Miksche

Jose was courteous and on time. Nice!
Paul King

Miguel was a grest driver. He very entertaining, his car was spacious and he was a super safe driver. Thank you and God Bless
Krystal F.

Our driver was awesome. We had detailed instructions on where to meet at the busy LAX. The customer service was brilliant and could not fault them. We will be using this service again for sure.
Ian Solano

Our driver was on time but the car was very small. Not all the bags fit.
Ferna Idica

Gabriel was very courteous and friendly. Great ride!
Jim McGee

Amazing service.
Angie

On time , courteous driver. Would recommend service to others.
First time jayrider

Cynthia was a good rep for your company, she stayed within the speed limit, and she cared about her passengers.
Gregory Lee

My driver was SUPER nice! He was a dream. But the service of LAX ride was not great. They told me to text 30 minutes before I needed a ride, which I did. I never got a confirmation text which made me nervous. I finally heard back from them right before I had asked to leave, and then my ride came 15 minutes later than I wanted which is not ok with an airport ride!
Christina Morassi

The driver was very personable and pleasant. The hourâ€™s drive was enjoyable, not stressful even in LA traffic. I will definitely use this service again.
Dale clark

I had the best driver was great hope I get him on my return home

Teresa Smith

Very nice. Safely arrived
lisa krasnoff

The driver arrived on time and we arrived super early at the airport. Thank you so much Jacqueline she was super nice and professional.
jacqueline

We were very disappointed with the service we received from Jayride. I arranged the ride weeks before to insure the car would be available for a 545am pick up and 2.5 hour trip from the Orlando airport. We texted when we landed at 5:00 as instructed. Jayrideâ€™s confirmation email told us the driver would be waiting around the corner. At 545 we texted to ask where the driver was waiting. The driver
Jill Chappano

Driver was very nice but not too chatty. Vehicle was very clean and well kept.
Ben Ellingson

Danielle was great ! She was very pleasant and professional in every way. Big thanks to her !
Greg

DRIVER NEVER SHOWED UP! I DEMAND A REFUND.
YOU GUYS ARE A SHAM!!!

Christine

First pick up vehicle was re-routed or cancelled , second vehicle was fine but the over all wait was to long. Driver was friendly, courteous and helpful. Tried to make up some of time lost waiting which was much appreciated.
Nino Bruschetto

Our driver was courteous. The ride was very good.
Stacy Dancy

Our driver was on time and the ride was awesome. Our driver made sure we were comfortable and it was a smooth ride.
Tina

My driver was very friendly and polite. The car was clean and neat and he had pushed the front passenger side seat up so that I had room to stretch my legs after my flight, which I greatly appreciated! Absolutely no issues, my driver got me to my destination as quickly as possible, even in LA traffic!
Lisa Marinaro

The driver was onetime and courteous. The car was clean and comfotable. Will use this service again. Good job!
Keith

Last minute unexpected need handled excellently - Driver was on time and very curteous. Clean and comfortable ride. Arrived in plenty of time to board flight.
JMC

Hopelessly terrible! I scheduled ride from LAX to my home. They cancelled on me right when I reached the pick up location and messaged them that I am ready to be picked up. Huge let down! I ended up hiring uber and paying a lot extra. I told them through message that I am going to be on LAX on a particular time, 4 hrs before I actually landed and I did land on that time still they did not provide
Anand Katailiha

Exclent service. Will use again next time for sure
C. Watson

Took a little long to find driver but all went well afterwards.
Great experience and thanks for the great service.
Will definitely use again
Cesar

Juan was wonderful....A pleasure to ride with him
Michael Howard

Our driver was terrific.
Laura Mann

Jaqueline, our driver, was very good. She knew the route & got us to our destination in a timely manner.
However, the pick up at LAX took a long time. The driver was changed before the pick up addingvto our delay in getting started.
In spite of that, I will use jayride again.
Anthony Stefanis

Worst service I have ever received. Flight landed on time. Went to arrivals as indicated at JFK T1. Tried calling to find out where my driver was. Answering service. Then sent an email and txt. Still no reply. The driver never turned up. After a 20hr trip from Australia not happy. Will be seeking full refund. What ever happened to plain old customer service?
Paul Lowe

We waited a long time, after arrival, for a driver to pick us up. The driver that arrived was courteous enough but her driving skills made the ride a little stressful.
Jon & Mary

Very good service. Driver was very good and courteous.

The arrival address needs to be changed to 19502 Silver Oak Dr. NOT 15902. IT WAS TRANSPOSED.
Thanks , Paul
Paul Armstrong

Very courteous driver...nice and quick and safe ride...highest reccomodations for my driver..will use again

Henry chu. 5 stars excellent

Our driver was courteous kind and very considerate of my children. He had polite conversation and made the time to pass quickly.
Amy Singletary

Excellent. Just stop texting and e-mailing me
Jonathon

Wow !
What a horrible experience . Our car was not on site as expected from the booking . We requested a car that could carry a ski bag as well as our luggage . When the car finally showed up ,after we stood outside in 20 degree weather , the driver pulled up in a somewhat ratty Honda Civic . Not only was the car not suited for travel into the canyon in icy conditions , bu the ski is and some o
Robert Sutton

Driver arrived early. The driver was ok except tended to drift into the next lane over sometimes causing a car to honk at us on the freeway. Driver was familiar with the area and got us where we needed to go.
Clayton Ernst

Nice car and a good driver who got me to my destination.
Per Jakobsen

Roseanna was friendly and professional. A very smooth ride!
leerees@hotmail.com

Our driver was prompt courteous and drove very well. Nice young man James and would ask for him again if possible .
Mgobbi

The driver come on time and was friendly and nice. All we have to are take a seat in the driverâ€™s car. Luggage s are handled by the driver. The cost for my family of 3 is reasonable.
Amy

Our driver was a very nice person and capable in city driving. You hired him to drive us from Denver to Vail. We ran into very bad weather and the car was not up tp the challenge. He was unable to get us to Vail. After getting stuck in snow storm I had to call family to drive over 1.5 hour to save us from being stranded. YOU should always take care to make sure the drivers you hire are prepared t
Donald Gerard

On time, had water, drove great, wonderful music in the car. His car was very comfortable. I would recommend Horatio to everyone.
Larry gilman

The ride was excellent and the driver was very friendly. I plan to use your ride service in future travels.

Thanks
Krish Natesan

After confirming the pickup by text the night before and an hour before pickup, I received a message after the pickup time that the driver had been in â€œan accidentâ€ and that I would not be picked up. This was a Christmas morning when the roads were empty. No offer to make alternative arrangements to make my flight.
John H.

The driver was on time and very polite. Vehicle was clean and driver drove excellent. I would highly recommend this service and I will use again. Thank you.
Joshua

The excellent option for transportation from LAX to Inland Empire. Very convenient and inexpensive. Saved a lot of time.
Yev Kuzmin

perfect trip , thankx
Paul

The ride was arranged and a pick up time pre booked. When texted to say that we were ready the transfer had obviously not been pre-arranged or booked with a driver.. There was a long silence until they suddenly found an available driver - we left late. The driver was great but the service was extremely poor, and we were left wondering whether we would in fact get picked up for our flight in ti
Bridget Hall

Great service and on time. Will use again!!
Bob T

Waited about half hour for ride to show at airport but driver was great!
Matthew

The experience was absolutely terrible! Do not use this vendor!! After sharing my pick up time of 6am three times, the driver was not there! They also do not allow phone calls; only delayed texts. It forced me and my two children to drive to the airport spending over $200 dollars on parking and risking a missed flight! I am a professional in the hospitality industry who has worked with drivers al
Jessica Teel

Driver had trouble finding pick up location. When he finally arrived 30 minutes late to take us on a 4 hour drive into the mountains, he had no idea that was the job. He quickly said he couldnâ€™t do that and drove off. At that point we hired a different service.
Gary

I waiting an hour and they never showed up. They said my driver was in an accident so i should take an Uber!! Then said if I waited longer a driver could be there. Stranded at an airport after a red eye flight this couldnâ€™t be worse. Still waiting for a refund. Never use this company, they are the worse.
Adrienne Brewer

My return ride from Paris Tx to Dallas International Airport was cancel at the exact time I was to be picked up. They screwed up the appointment day and tried to cover with a lie about the driver getting into an accident. It was a lie as they called at the exact time of the pick-up. Had there been a real accident, I would have received a call as it occurred. They had difficulty finding my reservat
Kimberly Huber

The driver moved the vehicle smoothly and was highly professional. He was helpful and we would use your service in the future in the hope that all of your drivers provide such excellent service. I added the tip before the ride for my own convenience but this driver was worth every penny of that 20%..
Christine Kacandes

Great experience, driver was awesome and great support provided to us when assisting us to get to right pick up point. Thank you
Margaret Rivera

excellent
elizabeth burgoyne

Driver was prompt and very pleasant.
Kerry Laughlin

Very friendly and responsible driver
Mike

Easy service to use. Diver was courteous and friendly. Great overall experience. Recommended.
Patrick Whiteside

We were at the airport and the wait to get a ride was longer than we had hoped, but it was one of the busiest travel days of the year. Customer service is pretty good.
Debra Pardee

Driver never showed up. Took 30 minutes before my text messages were even acknowledged. After more than an hour, hailed an Uber. Still waiting for my refund from Jayride. Never again.
Mark S.

I demand a full refund , as you guys never showed up due to â€˜trafficâ€™. Totally unacceptable, I was left hanging, alone in the dark, in a strange city. Totally unacceptable-I demand a refund!
Philip Macias

Even though it took ages to get thru customs they had our ride there within 5 mins of messaging. The driver was very pleasant and helpful. Highly recommend.
Melanie

Very good ride: the car is extremely clean. The drive is nice and warm. Two thumbs up!

John
Renwu 'John' Zhang

Car service was supposed to be waiting at airport when I arrived. Instead, after I landed they wanted me to text them ONLY when I collected bags and was waiting outside on the "arrival curb." I did as instructed, and it was very cold outside. Once I texted, they said they would then "dispatch" a driver but that I should expect a delay due to holiday traffic. There was no driver assigned to pic
Jane Doe

Driver on time, quick to answer. Car clean and confortable.
Good service for that ride
Marion Desnues

Driver was excellent in every way... A very pleasurable trip..Thank you Daniel..
Michael Howard

Absolutely awful. Pathetic would be better. When I made the reservation I indicated this would be a ride to, and the back end was a ride from, LAX. I also indicated I would have a large golf bag, 3 suitcases, and me and my wife. What shows up? A Prius. 20 min late. And the driver says he has to pick up his wife no less. In 15 min another driver shows up in a Honda subcompact and the driver wants
Ed Pernal

No driver came to pick me up and I still have not received my refund.
Jesse Iwuji

Timing was good, but difficulty in locating despite standing outside. It was surprising to the driver that I was going to Sacramento airport not San Francisco. Also, he was going to turn into the far distant parking lots rather than going to the terminal. Still, we arrived in good time and was very helpful.
Mark Potter

Carlos was a delight. Right on time and courteous.
Elizabeth

First time booking with Jayride. Didnâ€™t realize it was going to be with a Lyft driver. No worries. Angel was awesome and our drive went quickly. I booked for Friday on a Monday and the daily messages made me doubt my booking date. I would just wait for 24 hours before the ride to send the messages.
Candy

Our driver Janel was prompt, courtious and an excellent driver. We will use your service again!
Wayne Nelson

Friendly, courteous and safe. Great ride from the airport.
Dave

Perfect trip!

Mike Roffey

Meisam was very friendly and courteous. We had to ask him to stop on the way twice: once for one child to go to the bathroom, another time for the children to grab lunch. Meisam nicely worked with us on both occasions. It would be helpful if LAXRIDE can make it very clear that carseats and boosters are not provided, since online booking had indicated that this was an option and it was part of my r
Wei

The instructions for the pick-up were not accurate, confusing, and made what could be a simple process, difficult. Then our 1st driver that showed up, had us load our bags for 3 people, only to drive us out the exit for the airport and say she couldnâ€™t take us because it was too far and she wasnâ€™t informed ahead of time. Then she proceeded back to the pick up spot, threw us out of her car providin
David B

On time, courteous and an enjoyable conversation
Richard ary

excellent, the driver was safe and friendly, will call again next time around
liz stewart

The driver was on time and very professional.
Nik Fricke

Great , Driver very nice and informative.
Rebecca Johnson

Driver was great, was running out of gas, had to loan him$20??????
Sarah Macias

Our driver was great. The only problem was we waited longer than anticipated since her Waze was not connecting with her phone. Other than that it was a lot fun.
Kathy

our service was terrible not only that they where 1 hour late! they were taking us to the wrong airport. do not recommend this service at all!
David Nielsen

I was well pleased with my service from Mauro.
He was courteous, kind, and made nice conversation so the ride seemed much shorter. I recommend him highly.
Susan Buff

Our pre-paid ride $94 were not there when we landed. We found another ride, but still had to pay.
Blake Walter

My driver was very personable and we had great conversation. Very safe and pleasant ride!
Toni Kirby

nice safe trip.

RIch L

Our driver was 15 minutes late and low on gas when he arrived. He wanted to make a stop to refuel and we were already late ! We called 20 minutes before scheduled pick-up time and no excuse was given for the late arrival. It was a very stressful experience!

Connie

My driver was on time and he got me to the airport fairly quickly. I was happy with the ride.
Seetha Lakshmanan

The driver did not even get out of the car to help us put bags in and out of the trunk.
Karen

I Nad a long wait and driver could not communicate with me. Car was very clean.
DoreenWychppen

Disaster. Our driver was 10-5 minutes late and arrived in a small vehicle. When I booked this shuttle service, I informed them we had large bags (two sets of golf clubs) as well as suitcases. There was no way to fit that into the vehicle sent. We ended up driving ourselves to the airport to make the flight on time and had to leave our car in short term parking to make the flight at all. We we
Barbara Peterson

The hardest part of the trip was finding where to meet the driver and spotting him when he arrived. Everything else went very smoothly. I arrived at SeaTac on the day the train derailed @ DuPont. The driver went onto I5 anyway and was unaware of the incident.
Thelma A. Pratt

MY TRANSFERWAS NOT PROVIDED AT TIME
NELLI

Do not use this service theyâ€™re completely unreliable, they messed up both are transfer to and from the airport and I was waiting an hour and a half at the airport in the freezing cold with my husband who is in a wheelchair. Iâ€™m contacting them directly as well
Schyrell Bergman

Great driver, great service, and I will definitely be using your company again.
Chuck Miniuks

Good ride. Good Car. Good, courteous driver.
Lee

Car was on time driver gave us quite a bit of information about the area we were going to. Car was clean and nice & warm. Would use again thx
Marion Harley

the driver was on time, the car was very clean and it was an overall comfortable ride. would definitely recommend this to anyone
Rund

The drivers are really nice, and always like to spark conversation. It really made me feel comfortable and relaxed. Very clean and smooth rides
Anandi Williams

This time they txt correct and the driver arrived at he hotel on time. Hoping this kind of service is consistent.Thanks!
E. Galang

Excellent driver...comfortable, courteous, and on time!
Valentina

Lashawn is awesome!
C Haslerig

When arriving after 10pm, the instructions to reach the car change. It would help if the associate texting instructions would know that than be informed by its customer. That lack of instruction caused delay, confusion and frustration.
CVM

I waited more than 1hr outside Aokland airport 2E curb,even i sis txt them 20min before i will meet the driver.They txt and provide nos.of the driver n kind of car 2x wrong. I called the driver because its so cold winter standing there,they snd wrong nos fr maryland n new mexico.OMG then the 3rd txt finally ok and arrived after an hour n half. Im shaking already because of hunger n cold weather ðŸ˜£
E. Galang

Thank you for timely and courteous services. I will use LAXride again and also recommend it to my friends.
Maya sherpa.

excellent
tonny gosal

He was nice and the car was clean, got us there one time.
Tracy Bassett

The driver actually never showed up!!! That was the most unprofessional, ridiculous excuse for service that I have ever had to deal with. I missed my flight because of this company and they have yet to refund my money! If you really need to make your flight DO NOT use this company!!!
Brittany Singleton

Coordination was great, right on time. Drivers were corteous and careful on the road. Will use this service again on my next visit to NJ.
Jose Mancini

Although the driver did not refuse the service....he was big on using his phone while driving and swerving which kept me on edge for the entire ride....
None

The driver was well on time and very sweet. I had a very pleasant ride all the way from Encinitas to LAX.
Siham

Good driver in a good cab smooth and efficient service with a friendly driver
David

Good response ,and a great driver. Will call your company and refure you to my friends. Also good ride value compared to the others companies.
Ron

Driver was right on time, right were we were to meet. He was curtious, professional, and sincerely nice. I had a very relaxed trip to the airport. Well worth the money for the trip.
Jim Cox

The driver is pretty nice!
Xingrong Yu

Everything about the ride was EXCELLENT!! My driver, Kenny, was truly professional and kept a running conversation with me, as I had hoped, for the entire 47 mile drive. I couldnâ€™t be more pleased with my choice of transfer companies! Thank you all.
Jeffrey B

The driver was polite and provided an environment for a nice long nap. He also thankfully accommodated the rider need to stop at a gas station to allow the rider to get some water and snacks which was greatly appreciated. We tipped the driver through the electronic interface. But, we are not sure if/how the driver received the tip and hope that this function really works given that the driver s
I.B. People

Excellent!!
Lynn

Ride was very good, vehicle was very clean and driver very pleasant. However the meetup with the driver was very messy. It took multiple texts and a lot of waiting before we finally linked up. The driver did not have the company name Laxride which is all that I had. No sign on the car which would have helped.
Dolores O'Shea

I couldnâ€™t locate our driver and when I finally located him he was at a different house and then proceeded to argue with me and tell me that I had given him the incorrect address. I had not Iâ€™ve double checked reservation twice it is the correct address yet he went to the wrong house. Before we left the driveway kept insisting that we owed him an additional $20 and that we had to pay it before h
Schyrell Bergman

Juan was excellent and a good professional driver
Jeffrey Rosenthal

Excellent friendly curtious driver. We will use this service in the future!
Wayne Patrick

The driver was very kind and courteous, and helped with the luggage.

I have one issue with LAXRide. Coming from overseas, my cell phone did not have service in the USA, so I could not text you. I had to ask three different very kind people to text for me. You need a solution for this.

Other than that all worked well.
Thomas Zinter

Perfect, friendly driver,..safe ride and on time
Sas Trommler

At first we were skeptical but we ended up booking a round trip transfer from New Jersey airport to Atlantic City. The driver was on time. He was very polite and professional. He arrived on time and got us safely to our destination in time for our flight.
Thea

This was a great experience. The ride was pleasant and my driver was very nice. Highly recommend!
Kathy Posner

This is not a private sedan service it is lyft. It would be easier and more cost effective to do it direct on lyft or Uber app
Jordan Hauge

Our driver was very courteous and a great help. He was on time.
Evelyn Hatlestad

Mary was an excellent driver. She arrived on time, and immediately made me feel comfortable. I would use the service again!
Jennifer

It was fast and easy. I defenitely recommend.
Karunyah

The driver was very corteous, however he did not know that my trip was to Vail CO and we had to go to the gas station. It was a positive experience and I would recomend LAX Ride to my friends.
Ana Castro

Driver arrived early. Vehicle was in excellent condition. Very pleased with quality of service.
Jeff Rogers

Ride was fine once the taxi arrived.
Although you may think you are booking a timed collection from your hotel to the airport with LAX Ride you actually have to text them when you are ready to leave. This can be costly when using mobiles from outside the USA. It took about 10 text messages to the company before they replied that someone was on the way.
G March

Great driver, nice service. I have got to the airport on time even the weather was not good.
Pavel T

Very pleased. Excellent service. Thank you.
Pradeep

Driver was great. He was courteous, and very professional.
Lisa Watson

very courteous driver and excellent service.
Gerardo V Toledo

my ride arrived promptly, the car was clean & comfortable, and the driver was very pleasant. communications with the dispatcher were very timely and efficient. thanks!!
Janean

This was my first time using Jayride as a service other than Uber or Lyft and I can say that this will be my LAST time using this "service". I place service in quotes since there was a lack thereof.

Long story short, I reserved my ride and paid for it prior to my arrival at the airport. However, I was made to wait over an hour and a half. The dispatcher provided me with the WRONG pick up locati
BC

I understand LAX communicates via text, however, I had an issue with my phone texting and it was so difficult. A family member had to do all the texting and then call me, we went back and forth and it was so aggravating. LAX should be more flexible if someone has a problem with texting to call them so that the CUSTOMER does not have to go crazy. The ride was good but other than that, not good.
Michael

Whilst we have no complaint with the driver or the ride once it arrived, the organisation to get the taxi is painful.
They are NOT waiting at the airport when you arrive with a name card. You have to text LAX Ride who then tell you to go to a certain pick up point which is not well signposted in Tom Bradley Terminal and then you have to search for your taxi. We wasted an hour from picking up our
G March

The ride was good, but there was some confusion on the pick-up location. I would recommend the service.
Barbara

Great and timely airport pickup service for half the price of other car services for a private car service.
Judy

The driver was on time and engaged in great conversation on the 3 hour drive. I was very impressed with his professionalism and tipped accordingly.
Paul

Thanks. On-Time pickup!
Rich Lamp

Driver was on time and in well explained location. The vehicle was clean and the ride was comfortable. I recommended LAXRiDE to other travelers. Thank you very much for great service.
Olga Vershinina

Driver was pleasant. A nice experience.
Tricia Mitchell

5 star!!
Mario Vendetti

Driver Mohammid was great. On time car was warm. Very personable.
Roberta

The service was excellent and the driver showed up right on time. He was very pleasant and we visited most of the trip there. Had an easy ride to the airport arriving in plenty of time for my flight due to low traffic.
Carol G.

Fantastic service, friendly driver, on time. Very happy. Would recommend to my friends and I hope use the service again.
Jorge Velazquez

I probably had to wait 15 minutes for vehicle to arrive, which was a little longer than I expected. The driver, John, was excellent!
Mike W.

The middle person between us and our first driver either sent us to the wrong pick up location or the driver ignored it. Either way it a bit of a mess getting picked up. Our first driver drove off so we waited on a second one. His phone died on the trip and we had to navigate and his driving skills on snow were terrifying.
Frances Yaramishyn

Excellent service! Would definitely recommend and use again.
Lorna Bateman

I would definitely recommend this company...no complaintsðŸ˜Š
Marianne Ohman

Our driver was on time, friendly and the ride was good. Keep it up! I will recommend you guys to my friends.
Sally

Everything as expected. Clean car. Nice safe driver. Thanks
Leo Studer

Very smooth. Nice driver. Clean vehicle. On time.
Will use service again.
Judy Oâ€™Bier

Great experience! Way cheaper then a cab! The driver was right on time and very Friendly! I would recommend and use agAin
MElissa C

Abel was great, on time and easy to ride wuth
Cynthia

I am not able to give any rating other than disappointment because your firm cancelled my ride at 7am on dec 3 . This was 30 min before they were to pick me up. I would appreciate getting my money back . Selma McMahon
Selma McMahon

Perfect ride
Pittet

This service was just what we needed to make an early transfer from Miami to Ft. Lauderdale. Our driver, Victor, was on time and very courteous. We would definitely recommend this company.
Carole Johnson

Prompt service both ways...friendly, helpful drivers. Newer vehicles.
Chris Dancisak

Everything was good except we waited for extra 15 minutes since our driver was not available. But the coordinator was on it all the time and keep us informed. Overall we are happy with it. The car that drove us back is clean and the driver was very quiet but polite.
Jane Anderson

Excellent ride and a super friendly Driver
Saskia-Yve Trommler

The driver Randy was very courteous and friendly. He was right on time and we got to the airport with no problems.
Eric

The driver was 50 minutes late. LAXRide would not accept phone calls. Turns out they use a Uber driver in an old Toyota Carolla. Ripoff!
Wayne Hilbig

Walter was great! Iâ€™d use this service again.
Carol

Very lovely driver. Sometimes a bit too fast and near the back of the car in front. Absolutely on time and very helpful.
Rosemarie Twaites

Faru was very sweet and did a great job getting me from the airport to my destination. Hope he is my return driver too!
Cynthia Clay

The best! Our driver was on time, helpful and the nicest man ever! The car was impeccably clean. Very professional. Would recommend to anyone! Great job!
Jennifer Buss

He was nice and polite.
Tracy Bassett

Our ride was hour and half late. And our ride back to the airport was cancelled. With no offer to make any other arrangements for us. I would NOT recommend this service to my friends that are going to NYC . Im still waiting for my request for a refund. With no response......
Diane LaCount

Driver was at the location very quickly. Car was comfortable and the ride was pleasant.
William Wright

We enjoyed the ride and our driver! He went above and beyond to get us to the proper destination. I had the address wrong.
Leith

I received a message saying the driver was unable to pick me up. I was forced to make other travel arrangements. I didnâ€™t get to the airport at the time I wanted, and I was charged for a service that I did not receive. It was a terrible experience with LAX Ride
Marluz Tajonar

The driver Bradley arrived at the specified time and was very courteous.
Eric

The first driver was shocked when she saw that her destination was Laguna Niguel, then she came up with the solution that she needed gas only to find out that â€œ she had no papers on no wallet with herâ€. Her car was also pretty dirtyðŸ™
I had to call you again to get another driver to pick me up from there. He was nice and kind.
All in all, because of the first driver, it was a terrible experience
Susan Mc Dermott

Wonderful! Driver was prompt and courteous. We would use again!
Rob

The car was near my house within 10 minutes after my request. The driver was very friendly and professional. Overall I am rating the ride as excellent. Thank you.
Mila Denisova

My driver was quite pleasant to speak with on our hour plus ride from the airport to my friends house. We had a lovely conversation.
Christina Baylis

Prompt arrival, courtious driver, great communication, thus reducing the stress out of travel. Thank you!
Wayne Nelson

This is was misleading. Should have disclosed it was Uber.
Chris

The driver provided excellent service. I enjoyed the ride and pleasant conversation. 5 stars.
T. Boone

We arrived in the terminal of JFK on time but with no sign of our driver. We had booked & paid for a private car. So we walked up & down by the exit of arrivals to keep an eye out for our names on a piece of paper or IPAD but after 20 minutes this did not happen! We got talking to a lovely driver who was waiting for his passengers & he kindly called & text the number I had from an email. When he c
Claire

My driver was on time, drove safely, and very personable and friendly. Would request her if I come back to OK.
Lynette B

This was my first time using a ride sharing application and using their services. I absolutely loved it. Not only was I please with the process of booking services, I was please with driver and his professionalism. I was also please overall with my entire experience.
Marvesa Compt

Very nice, professional and articulate driver. Very pleasant rip.
Tom Hinton

Courteous and friendly and would definitely recommend.
Lorna Bateman

Excellent! Rudy was our driver and he navigated rush hour traffic from LAX with great skill.
John Birk

My driver was very courteous an excellent driver.
Kim Hunt

The ride it was ok, no complaints
Stephan falkushan

No complaints
Howard Brownscombe

Very friendly and pleasant driver. Knowledgeable about traffic patterns great ride
William Wright

On time and courteous drivers.
Corry Bell

Our driver was fantastic, he made our journey safe, pleasant and on time.
Christine Willcocks

Excellent driver. Super clean comfortable car. Very well mannered, courteous and educated driver.
Ana Gutierrez

We never got our ride. Because after an hour of waiting we canceled. I have a great line of text messages that has me texting at 10:31pm at about midnight I sent a text we had canceled only to be told a half hour later that our car was arriving. It was cold it was 3amour local time. all passengers from our flight had already been Linh picked up. I will never use again. Still pretty pissed off.
Sarah Goldspink

It took over an hour & 4 texts from LA Ride that my ride was 7-10 min out. Each text stated that a new ride would arrive in 7-10 min. Then when a ride finally arrived it was an Uber/Lyft ride. I could have ordered my own ride from them and would have been picked up in 5-10 min. I will never use this service again!!!!
Chris Wilds

Once we met up it was great. However the number I was given to text to say I had arrived was incorrect and it took ringing home to England for my husband to get correct information.
Rosemarie Twaites

The driver showed up more than one hour after my scheduled pick up time.
Toure Abou

Our driver arrived at the set time,was courteous friendly, and very helpful.
Barbara Renstrom

My driver was outstanding.
Linda Levine

I love all the text updates and confirmations. I am not left guessing if someone will be there to pick me up!
dobbey147

The driver never showed up. I had to find alternative way to the airport and I missed my flight. I sent 2 texts to confirm what time he was going to be there and never got a response. I should have cancelled at that time.
Janet Kelly

He was very nice, however he was 10 minutes late.
Wright Dan

Susan was excellent. The dispatcher was wonderful also. She or he kept me informed exactly when Susan was arriving. The traffic was horrific but Susan maneuvered it very well. She was very pleasant. If I ever return to The LA area I will surely use your service. I also told my LA family how pleased I was. Thank you.
Sherryl stovall

Great service!
Ron

The response was great. I think they had my ride mixed up but it was handled and the drivers were very courteous. Being a college kid with no other transportation they treated me very professional.
Jordan

Got multiple, repetive text confirmations in the middle of the night. Gave my flight info as required. Texted them when curbside as requested for a 10-20 min pick up. Ride arrived 50 min later. Should have done Uber or Lyft since that was what we received but had to second hand communicate with driver. This is a poor rebooking Service. Donâ€™t do it. Either pre-arrange a taxi or direct book Uber or
Mike Guglielmo

Having to give a pick up time and flight number aparently was futile. We arrived and had NO message from pick-up driver, worse when communicating with LAX Ride they kept changing the driver and constantly changing its arrival time. We ended up leaving an hour later, very annoying after a 24 hour journey.
Erik

Our driver James was great. He arrived quickly and put our bags in he trunk. Beverages were available, and the great conversations made the trip home feel quick and enjoyable. Jayride is our first choice to and from the airport. Will continue using Jayride!
Chase Harvey

Excellent service.
Luke Gale

Was not picked up on time from the Miami Cruise Terminal, subsequently missed my flight, which was nonrefundable and had to pay additional transportation fees to get to the airport.
Jennifer Cruz

Poor communication from your team led to 1 hr delay. When driver arrived, driver was not familiar with route and gps repeatedly failed.
Marty king

Driver was great. On time at exactly 630am.
John Wong

Would you please review your records? I cancelled my ride on 11/22 and am still awaiting my $53.33 refund. Thank You!
Deborah Krasnodembski

I had never used the service before, used them twice on a recent trip, and was so very pleased with how it went! They were excellent in preparation communication, real-time texts, and follow up. Drivers were courteous and quite helpful. Rates were excellent. Overall, highly recommended!
Michael Smith

The driver was prompt and very courteous. The car was clean and neat. Price was much better than Lyft or Uber! I will definitely be using this service when I need airport transportation! Highly recommended!
Paul

I paid a higher price for a luxury car and got a dirty van serviced by Line to take me to the airport. Then on the return trip got another dingy smelly Line cab to pick me up and the experience was terrible. Jayride is just a service that discharged Line and Uber cabs. So there really was no reason for me to over pay for my return trip. Poor and deceptive advertising.
Annita Stephen

Where to start!, absolutely dreadful experience, avoid LaxRide like the plague, they are a bunch of cowboys.
Basically I had to arrange a private cab myself as they did not show. As with my first trip i knew contact was difficult as you cannot actually speak to anyone on the phone, just through text.
I had a early 8:30 flight so needed to arrive at the airport @ 5:30AM, as I knew this may prove
David Atkins

Driver on time, polite and great driver. Would use again and agin - price is great
M Featherston

Very satisfied with the service, everything went well, I highly recommend Jayride.
Adina

Our driver was on time, her driving was very safe and attentive.
Bruce

The driver was amazing. I felt comfortable and safe. I didnâ€™t know it would be a LIFT driver, if I had I would have ordered through them because there price was cheaper! Though I will never use your service again it was very pleasant.
Lishann Johnson

Driver was courteous and was a safe and skilled driver. Extremely pleasant experience
Shankari Scott

The company didnâ€™t send a private car, they sent a Lyft driver. And the only reason i found out was becaues I asked to change my destination and he told me to change it in the app. The driver was nice, but it was just a Prius and not any sort of a nice car like the ad advertises. I havenâ€™t gotten my bill yet, but if they decide to charge me extra than what the Lyft driver did, Iâ€™m going to be piss
Kelly regan

So easy to use! Our flight was delayed 5 hrs coming home and the communication with your company was awesome. Picked up at airport within 5 minutes of my text to them. Very professional, will use again.
Heather Hogelund

This beat Uber and Lyft in both service and price and was easy to book ahead of time
!
Roxanne

Our driver did a great job!
Michael Butler

Driver was on time. Car was clean. Very nice & personable. Will definitely refer your company to others.
Judy Oâ€™Bier

Our driver, Lee, was awesome. Hope he is available for our ip from Rydal back to the Atlanta airport.
Barbara Renstrom

I canceled this transaction on your website, I sent te driver a test at 714 253-4671. I did not use the service. no one has replied...I expect a refund! I canceled within 2 hours of the booking, well within your refund policy...again I expect a refund!
James Kelvin Thomas

My driver was on time and courteous. He got me home safely and considering how bad the traffic was, managed to get me there as quickly as possible. I would definitely use him again.
James Hobart

Great price for a private airport drop off service, even a bit lower than competitors for a shared drive.
Judy

Apparently itâ€™s possible to get into a terrible accident 5 minutes before my pickup and not hear any sirens at 3:30 in the morning. I stay right across from the Fire department and didnâ€™t see anything. Asked if there was aTook my money and says there is no back up driver. On top of that, a 5 to 7 day wait for a refund? The manager will be hearing some words from me.
Austin

Perfect all the way. Beats driving
Steve Salzman

Our driver was amazing!! Intelligent and a great conversationalist. He made our long red go so quickly.
Brenda Brook

Very impressed. Great job guys
ahmedabbas1@hotmail.com

Customer service was excellent as they were veryncommunicative every step of the way and reply verty fast. Car was also waiting on time
Ginger

Excellent Daniel was very courteous
Kathryn Navien

The ride itself was fine. The communication with Steve after deplaning was quite confusing. I explained that I was heading to the commercial pick up location between terminals 3-4 but Steve wanted to know a letter. I asked multiple employees in the terminal if they knew what the letter was of the current location and none knew of a letter designation including the Spirit transportation lady. She s
John Dotts

The driver and the drive was excellent: it was a uber driver. The price was cheap, even by uber standards. However, you should understand what you are getting: this is not your typical airport shuttle.

I asked for a ride from Del Mar to LAX, and had lots of communication problems to decide the timings etc. If you are anxious and going for a big trip. just be aware of that. Other than that, exc
Valentino

Driver was a little late due to traffic, but got me to my destination safely and in good time.
Samantha Meyer

driver was good. it was a horrible time of day for n.y. traffic, but he hung in and did the best he could
william graham

Your driver took almost a hour to pick us up after we called. But once he showed up he was great. Even thou we were late getting started he still got us to the airport by the time we wanted. Could not ask more than that
CHARLES Meadows

Good value, car and driver were high standard. Definitely a recommend.
Julian stodola

John was right on time after I contacted you, He is a very nice young man are ride to Fort Collins went very well and we got there in no time, Thanks John hope you and yours have a wonderful Thanksgiving!
David Pagni

Our driver was polite and got us there on time...
Lisa

I had a difficult time finding my car. I missed the first one because I had a hard time seeing the license plate because of traffic, darkness and traffic. The driver I got went the extra mile to find me. He was pleasant and knowledgeable about the roads. Thank you. I will use your service again.
Deborah Summerhalder

Driver not at fault.
Dispatcher information to drive was lousy
Rosetta Bullock

Excellent service. Friendly. Clean car.
Jeffrey Naber

My driver Colin was wonderful, he was very personable and friendly and got me from point A to B without a hitch.
Kristina Parrish

Driver was on time. Her name was Michelle - drove a Nissan Altima which was fine. She was unable to help with loading bags into the trunk. All was OK until she made a wrong turn at DFW and had to make a loop back around in order to get to the proper terminal gate.
Norman Taylor

Christopher was wonderful. I really enjoyed the trip to the airport. He was friendly and a very good driver
Tom Kenney

Will hire again!
Chris Patton

Great service all around !
Tom

Prompt service...careful, friendly driver! Will use the service again.
Chris Dancisak

I was a little worried by the name LAXRIDE, and I could not get a satisfactory reply by telephone or text. I was not sure this was not a California company.
It ended up being a ride wit Lyft and the driver was excellent, a very positive experience.
MaryAnn

Our driver was on time courteous and very professional
Gary Steele

The ride was on time, knew the route, and was pleasant
to visit with during the 40 minute ride. Well done. I
would recommend this driver.
james eggers

My conference ended earlier than expected. I asked if my driver could pick me up sooner and I was accommodated. I was very grateful to receive that added benefit.
Lori Morell

Great service. Driver arrived timely and was very polite, helpful and friendly. Car very clean. Would recommend the service and will use it again.
Stephen Aherne

Our Driver was on time, HOWEVER, I paid additional monies for our additional luggage, and assumed we would be receiving a car large enough to handle the excess baggage. The Driver arrived in a VERY small car, and we had to squeeze all of our luggage into the car, practically sitting on top of it in order to fit it all in, and had a very uncomfortable drive to the airport. You advertisement led m
Ron Cappello

A bit confusing finding driver. Once we found are driver all was good.
Adrian Robson

The driver was ok. Though I have issues with your customer services. When I landed I sent text that I arrived. I then proceeded to door 4 on arrivals. Though you did not send me any message what time the driver will come, what is the car and the registration number etc. I tried to even call on the various numbers. Though there was no reply. I waited for almost an hour. Then I asked a lady from the
Hanna Grzeszczyk

Driver was late and it proved difficult to make contact initially as the phone number does not work, i.e you cannot actually talk to anyone just send a text and hope you get a reply.
The condition of the vehicle was awful, pretty grubby, the boot was crammed to the rim with kids stuff, I had to stuff my suitcases in and move stuff around, no assistance from the driver offered. I will not use them
David Atkins

my driver was excellent.
But waited 40 minutes to be picked up from the airport.
sabrina

Your company canceled my ride on november 11 at 9:30 the night below. I e-mail you at that time however no one got back to me until I was t the airport the day of traveling. You sent me a message asking how was my ride. We message you back at least five times I still have all of your messages that you cancelled the ride. You also sent me a message to find out how was the ride home after we cancell
wayne cassidy

My driver Adriann was wonderful to be with for my ride home .
William

Great driver and timely pickup after my arrival flight was delayed. Safe and friendly.
Thomas Hough

So happy with the pick up time, communication upon booking and the driver, Wally. Excellent experience.
Julie Gobbell

The ride was very good. Really fast. Very nice service. And very reliable.
Mely Dallas

Driver was on time and very helpful. Ride was comfortable and pleasant. My driver went over and above to return a package I left in the car. Thanks for such a great experience.
C green

Driver very pleasant. Was a little confusing as where to meet the driver but after a few texts all was well!

Bryan Kuss

It took about 10 minutes for a car to arrive but the driver was pleasant. The driving was good. Iâ€™ll use the service again.
Carol Shap

Driver was 90 minutes late to JFK thus I missed my appointment in White Plains, NY
dwight lupo

My ride with David was wonderful. The car was comfortable and clean. (I appreciated that there were no strong chemical smells as I am allergic to some) We enjoyed great conversation along the way. He was a very good driver.
Jana Hoffman

Once we connected, Tina did a great job of getting me to my destination in a safe and prompt manner.. Delightful driver nice to talk with..
Frank Dickinson

It was very concerning to begin with when 2 of your Lufthansa drivers just refused to take us to lax but the ride with Many was good
kusum gulati

Excellent service. Great communication from beginning to end. Brian the drive excellent.
Stephanie Ragland

Had to wait an extra 20 minutes at the door beyond the stated 15 minutes for the taxi to show up.
Peter

Nice and courteous
Dona bidula

The driver was not dispatched when I landed. I had to walk somewhere to have the driver dispatched. Apparently I ended up in the wrong place so they asked me to walk to the correct place - I thought I was the customer!!! After waiting around for 30 minutes and texting back and forth - I found another way home.
I will NEVER use this service from this company again - and I better get the second
daved karl

perfect timing and excellent driver.
Saleh Saleh

Our driver was on time, professional and drove very safely.
Clare P

Still waiting for a call from company ride never showed we got hijacked by another driver represents your company then demand 120$ want to know about refund or credit for another ride. Please call me . 3098077003
Christine milliman

Booking was easy, great pricing, and website was easy to navigate. The driver was on time, helpful and courteous. Devon really likes his job and was engaging. The vehicle was clean and comfortable. Definitely will be using Jayride in the future and will recommend this service to friends.
Kim

The driver was very polite and drove carefully during rush hour
Lori Morell

I have prepaid service to San Jose airport for a 9 am flight. I live in El Sobrante, the otherside of the Bay. The dispatch service sent the driver 45 minutes late. As a result I missed my flight and had to pay 125$ to change it. I still have not been reimbursed fur the taxi ride which took me as far as the early morning traffic jam 2 miles from my house before returning me home as the driver sai
Renee Asteria

Everything was smooth and easy!
Jessy Tuddenham

Our driver was right there and got us to the hotel. He was very pleasant and gave us a lot of good info
C Meadows

It was quick, polite, and on time.
Charley

Worked out well, everything was great, thanks.
Mark Blezard

Perfect driver. Very pleasant. Excellent
Jane Martha Maud

Great service - prompt and courteous; would absolutely use again and recommend.

Jane

Very good experience. Driver was very pleasant and helpful. Would definitely recommend.
C. Green

You needed to switch drivers so he was late. Then the new driver was not prepared to go to LAX. He changed an appointment so he could take me. Good driver, bad dispatcher.
craig wood

It took three drivers and at least 45 mins extra to get our ride. While the driver who finally came to the right spot was absolutely great, the service was horrible since it took so many different drivers and time to find us and we never moved. Wonâ€™t use this service again
Melody

Abdul the driver was great. There was a problem connecting with him at the airport but that was due to an issue with my phone. Would recommend and will use the service again
Stephen

The driver was early and very nice. Car was clean. Driving was great. We got to chatting and he very kindly shared his private recipe for low-carb crackers. All around excellent.
Roy Baumeister

Everything was great !
Peter Leokum

was not able to find driver. Waited for over a half hour and had to pay for an Uber to take me home, paying twice. Having a 3rd party contact rather than the driver was a major problem. Will never use again.
Manuel Correia

The driver David was perfectly on time and very efficient and well very good professional driving. I felt safe
Susan

When I arrive at the airport of my destination I texted the company as I was instructed as I stood in the prescribed spot. I received a reply that my reservation had been cancelled due to "operational" issues. I had to hail a cab which cost me twice what hayride had quoted me. Two hours later while I was home I got a text asking if I still needed a ride. Seriously?
Garry Stauber

It was a pleasure to ride with John. He was early to pick us up and it was smooth sailing to the airport. He was friendly and professional and helpful.
Tracey Edwards

On time both sides.
R greene

The service was very disappointing - your website and booking confirmation email made it sound like this would be a very easy service to use.

When we arrived at the airport, communication with your service was very confusing - the booking confirmation said that we would get picked up by our driver within 30 minutes, it took more than an hour (70 minutes) to finally meet up with him. The driv
Mick

My ride was canceled by you guys hours before I was supposed to be picked up. I was told I would be getting an email stating how much i was refunded and still have not received it
Heydi vinson

It took over 40 mins for LAXride to react to my text notifying that I was ready to be picked up. After another 30 mins of repeated "Please hold for the driver information," I was advised that my reservation would be cancelled "due to an [sic] terrible accident involving your driver on the way to pick you up." I was forced to rent a car (at the counter price), in spite of having been after an 11 ho
Stanislaw

You confirmed the booking on Monday, Nov. 6 after being prepaid in full. No other communication was received until I arrived at the airport on Saturday, Nov. 11. No driver ever arrived to pick me up. The text communications were inconsistent and confusing. After waiting 45 minutes where I was told to you simply cancelled the reservation and left me at the airport. You promised a complete refund wi
Patricia Rowell

Not too impressed about the service. The booking form asks for flight DEPARTURE time. After booking got the confirmation by email, and several sms asking for PICK UP time. Gave the correct PICK UP time by sms, of course. Didint receive an acknowledgement. Sent an sms 20 minutes before PICK UP time telling we are ready. 30 minutes later sent another sms, and then the dispatch says the given flight
Johanna

I was contacted and told my driver was not able to show up after the collection time and told jay ride could not pick me up.. I was late to the airport and it ended up costing me big!!! They better return my payment ASAP.
Simon

better than excellent
Theresa Rowland

Our driver never showed up to take us to the airport. I received a text saying they would fully refund me. That was November 11 and today is December 7. No refund yet.
Cynthia Costilla

You cancelled my transportation service 10 minutes before our necessary departure time to get to the airport with no other alternative to offer a full refund, which has still not happened after more than 2 1/2 weeks. Terrible, terrible service giving the very strong appearance of FRAUD and SCAM. I will go out of my way to dissuade everyone I know to NEVER use your service.
Tim Starkey

Awesome ride service. Used this service from San Jose airport to San Francisco for a round trip, price for round trip was great. Trip both ways was prompt and on time. Excellent text communications. Highly recommend using this ride share service. 5 + star rating!
Brian Roy

Easy to use. I liked the care and commitment shown. The driver was great. Would use again.
Francisco Balmori

Terrible. You cancelled my trip with no notice because your driver got in an accident. You left me scrambling for a way to the airport! No back up drivers? Terrible way to run a transportation business. If I could give a half a star I would.
Ellen Blunt

My driver was on time, polite, and a safe and competent driver. I wholeheartedly recommend him to others
Ann R

Courteous driver, comfortable car, would use this service again.
Andrew Nelson

Well done!
Marie park

Great service! Would recommend.
Jen

driver was timely, courteous and friendly. great job
steve

Great. Nice car, fast ride
Mark

Excellent
kh

Our driver was on time, friendly and efficient.
Lee Pierce

The ride was great and glad that I got a ride home close to midnight after I was shocked that my flight was last night. Too stressful for that revelation but ride home was good thing to happen today at least.
vicky chen

Mamadou was on time, courteous and a very good driver. No complaints at all.
Dan Springer

Our driver was very nice and on time
Jackie

Excellent all around!!!
Thank you and see you again.
Martin Grassberger
Martin Grassberger

The driver was very prompt. He was polite & courteous
Sheila

Our driver was friendly and got us through traffic like a champ!
Peter Nanninga

Nice clean vehicle. It was great not to have to drive after such a long flight.
Niels Uni

The driver was friendly, the services was excellent
Sally Fowler

I love their service, price is affordable and pretty quick to meet driver
Lucy lou

After learning how your system works, I finally made my way to one of the ride sharing stop signs on the upper level, despite been directed to level 3. The first driver was taking too long and was replaced with another who arrived in 5 minutes. The ride home went well taking about 1 hour for the trip to Rancho Cucamonga.
David Tabbush

Very good driver! Very pleasant company!
Philipp hasselblatt

Everything went smoothly and well. My driver Keith was professional and friendly and I was very satisfied with the service. Communication regarding pickup was efficient and timely. Would recommend.
Sarah Deering

The text information I received was very thorough, keeping me well informed prior to pick up. The driver was professional and very friendly, we had a wonderful conversation all the way to my home. Thank you, I will use you again
Kathleen B.

Never turned up!!! Had to find alternative transport. Am claiming for refund through my credit card provider. Would never recommend.
Helen Palmer

After initial ordeal trying to find the driver, the experience was great. My driver Keidrick was awesome. He was very professional, and very nice to converse intelligently with me. He had a great attitude and made me feel appreciated as a customer. Thank you very much for the great service! 10 out of 10!
Terri Olsen

My experience was great! Driver, Harold, was on time, courteous, friendly, clean car, carried on friendly conversation but was not over-chatty. Will definitely use this service again.
Heidi Baugh

The driver was very nice, and jos newish car was very clean. All was good.
Jane

Some confusion at the beginning but overall a good service.
Kerri

Pickup went smoothly, car was clean, driving was good, driver was friendly and courteous. Excellent service at very good price. I will use it again.
Roy Baumeister

Very nice driver. Very courteous. Clean car. Got me to the airport in plenty of time.
Corry Bell

Not being familiar with LAX I had a slight problem finding the pick-up point. Also, communication with LAX Ride is only by text message - being able to talk to someone would make things a lot easier.
Other than that, when my driver and I finally found each other, he was very friendly and courteous . The car was equipped with bottled water which was appreciated.
This service is great value f
Ewan Mackay

On arrival the information I was given to contact the driver was not recognised when I tried to phone or text the driver,. I have tried to contact the company without success.
john Payne

Did not show
Lynne Zinn

Our driver, Timothy, was prompt, affable, courteous, knowledgeable and helpful with our heavy luggage. We felt like we were good friends by the time we got to our house. The vehicle was luxurious, clean, and dependable. Timothy gets a 5-star excellent rating from us!
Teresa Cullen

I injured my back very badly while vacationing in Jamaica. Therefore, during our layover (3 1/2 hours prior to our arrival at LAX) I texted and advised them of this fact and that we would require a vehicle that could accommodate our luggage (I told them exactly how much we had) and still allow me to lay on my back in the car. They responded: "Please text us when you land. We will provide you a va
O & H Herrera

The ride was great, peaceful and very comfortable ( I even fell asleep ), the driver was very friendly even though he didnâ€™t speak English, he made an effort to try and communicate as much as he could.
I was very impressed by the text message service that I got from Dean, I think I would of been lost without his constent help, thank you Dean.
Overall a 5 âï¸ raiting because Iâ€™ve got nothing bad
Daniel Partington

Driver on time and professional, but someone needs to teach him how to drive. He constantly pumped the gas and let off making the ride so Jerky that I wanted to vomit.
Ken

very slow to pick me up
joseph Hannegan

My driver Jhonny was excellent. He was on time and a pleasure to talk to.
Brian O.

the customer service number +17142534671 printed on the booking guideline has no working at all, no reply from LAX after I text on ready to go. We are waiting more than 30 mins in airport.

Luckily +19167931039 customer service has responded. The driver is on time after the customer service message. However, the driver customer services has groom to improve because upon arrival, we have put car
Tan

Driver was courteous and professional.
Belinda Carlton

My driver, Rondell was charming and helpful. Very enjoyable ride. I would travel with him anytime. I also appreciate the text updates that I received, and having Jayride make sure that I got picked up.
Maggie Johnson

My driver on time; the car was clean & comfortable. Excellent service; I would definitely contract with this service again!
Michelle Collins-Sibley

Excellent
kh

I was to be picked up at 5:30 am. I texted as asked 20 min ahead and was told to hold while they located my driver info. Then was told at 5:30, that my driver was 15 minutes away. The driver pulled up and told me he could not take me to the airport. I texted the company and another 15 minutes later, they offered me another driver who was another 15 minutes away. I declined. It was now 6:10am, a fu
Jennifer Tully

Had a wait a while for the ride to get to the airport but once they arrived it was quick and safe. Great service.
Melia Dayley

Lousy!!!!!!
Communication was bad. Driver was late, rude, didnâ€™t even know the reservation information. It was a disaster.
My original ride from the airport was excellent.
Lee DellaCorte

5 stars!!!!! Thank you very very much!!!!!!
Samara A.-M. Osborne

Two drivers never showed up, and the third showed up at the wrong location. The dispatcher Nicholas was very confused. 3 times he said I should be at the departure level, even though the arrival level was correct. The ride didnâ€™t show up until almost two hours after arrival. Itâ€™s a mess - recommend to take a taxi or Uber instead!
Sven Jensen

The driver was great, was picked up and dropped off on time! I am very pleased with this company and how responsive they are on texting. Thank you, Jayride/Laxride for everything!
Natalia Telea

Took a bit of time to get a response when I landed through a text but I got it. Waited about 15 min for ride but he was great and very nice
Krista Collins

The driver took my daughter to the wrong airport, then headed in the wrong direction, and my daughter had to enter the address and his phone and show him where to go. He drove very slowly on the expressway and took a long time for her to get to her destination. This was not a good experience with Jayride
Gary Svec

The driver never showed up and they texted me multiple times running me all over the airport for the driver who was supposedly going waiting for me. After about an hour, they texted me saying they were sending me a new driver and at that point, I gave up and got an Uber. Do NOT use this service!
Shannon

I was not pick-up by your driver. I text the number that I received informing me that my ride is confirmed on Nov. 3, 2017, that I am ready to be pick-up and waited for your driver almost an hour that never showed-up.
Renato de Guzman

You guys need to work on your communication. Just like uber, passengers and the driver ought to be able to directly call or text each other to make sure thereâ€™s no waste of time trying to locate each other. I wasted lots of time yet your driver is an uber and Lyft driver. I could have been able to call him and text him had I used Uber services.
Duduzile Manyepe

Outstanding service by a very competent and engaging driver
James Edmonson

5 Stars
Excellent service!
Vanessa Neal

Convenient, courteous, comfortable. Would use again.
Marlene Mills

Driver was prompt and very courteous. It was a pleasure to have Oscar transport us to LAX. Thank you LAX Ride
R cytryn

Not being able to call or talk to anyone was a little difficult to deal with at first. BUT! I would still grade the experience as whole as excellent, Quality of car, driver, timeliness,overall thoroughness and all for a very reasonable price. Given the chance ,I would choose you again. FOR SURE!
David Coons

Wonderful!
Iâ€™ll do it again.
Vu Nguyen

This could not have been easier to arrange and implement! I loved that they communicated directly with me and gave clear directions on where to pick up my ride and the driverâ€™s information. I highly recommend this service.
Leah

Driver did not show up. Had to wait 40 minutes for another car. I was waiting 1 hour in total since arriving at the pick up point.
Mark Shaper

First time using this service and everything went smooth and the driver was very polite.
John Schwartz

Marbyl was very nice! I think the actual service can be more automated like uber and should provide details like driver and car photo and phone number but overall good experience
Brooke Weinbaum

Good job, Iâ€™ Il prefer more customers for your service
Ha Nguyen

Maria was great! Not one wrong turn
The car was clean and comfortable and she was very nice to chat with
I will definitely use your service again
Kathryn

Kathryn Kohl-Harris

Ali was very nice and conversational, but also respected when I started reading. Would drive with him again
Megan rawlings

Our driver Ramon was absolutely the best. Loved his music selection (bossa nova jazz) from the airport to Ramona. He also had a great attitude and was very courteous to my wife and I. I would highly recommend him to anyone.
Jeff Berliner

Drivers were on time and polite. Will use the service again.
louis white

The driver was Michael. He was on time and had a nice vehicle that was very clean. I enjoyed talking to him on the hour ride. I would use Jay Ride again in the future.
Bob

our driver heather was on time and very courteous.the vehicle was clean and the ride was comfortable. I recommend this service to other travelers.
LARRY BERTALOTTO

This service was excellent as they were on time and professional, I would definitely use this service again and recommend them.
Janine VanHuisstede

Driver was friendly
Gina Galluzzo

On arrival at LAX there was nobody to meet us on arrival. No messages were received from Lax Ride and there was was no answer from either their local tel number or the international contact number. We had to take an airport cab that cost us $80.
Also Lax Ride failed to show up for Booking ref number 1155214 back to LAX on 29 Oct and we had to take a local cab which cost $65. Again there w
Keith Lovitt

Wonderful driver. Courteous and enjoyable transfer-I hope to get the same driver again.
Where do I go to tip him online?
Lois Christensen

Our pickup was quick and easy. Our ride was fine and by the best route. We will definitely call you again.
Jim Morgan

My driver (Hamza) was fantastic, prompt and professional
Katherine Gesteland

Driver was professional, on time,for pick up , assure that I would get to the airport on time.
Josephine Gore

Arrangement for pick up is easy. The driver is on time . Our flight was delayed and Jayride was there for us even though we arrived very late at 1 AM
Patty

Driver was excellent. Time to arrange for the pick up was too long and required several text messages back and forth.
Keith

Everything was perfect - from the communication to the drop off! Will use the services again.
Molly

Driver was right there to pick me up at the airport. He got to directly to the hospital where my granddaughter has just been born, while I was flying across the country. Excellent experience
Sue

Efficient service. I was picked up when requested on my way to airport and only waited about 15 minutes when I arrived back to LAX.
Kristen

There was delayed but still I recommend the driver to other travelers. Job well done ðŸ‘
Marilynn

No one came to pick me up at Piggly Wiggly in Kewaskum. Lucky my cousin ran me down to airport or I would have missed my flight. Your company is not very reliable. I certainly expect some type of refund on this purchase.
Beverly Gagner

Very good
Sally Hobe

Driver arrived 1 .5 hours after flight landed. My flight was 30 min early, I thought my flight was monitored? Driver multi tasking with 3 cell phones, I had to ask him not to type into his phone while driving.
Car would accelerate and slow down repeated, even without traffic. Got carsick. Very disappointed w this service.
Anne celona

Driver was late
& lost
Aileen paglianti

excellent ride, on time.
john way

No one showed up. I had to arrange for an Uber. I waited an hour and then received a text that my driver would not be able to pick me up. Use another shuttle service. This place sucks!
Garrison

Very prompt pickup for a 4:45 am Ride to the airport. An excellent driver that was a pleasure to travel with.
Jon Anderson

The driver got me to the airport on time safe driver
Lilly

Excellent. Timely pickup despite LAX being a,zoo for drivers. Angel was a very good driver and conversationalist.
Juliet

Driver very professional. Wore a tie. Great vehicle . Two thumbs up.
Jim McCarthy

My Wife and I Waited 1 hour for car to arrive. Do yourself a favor and just hire uber.
Tony Maniaci

Our driver was prompt, courteous, and careful . We
were so pleased to arrive at our destination relaxed and ready to enjoy our vacation!
Beverly Driscoll

Because Jayride only wanted text messages, I had a difficult time. i even tried to contact them the day before my flight and emailed them as well, stating that I ma not good at texting and just wanted to be sure that I had my ride upon arrival at EWR.
It was frustrating for me. I got help texting with a n airport employee, where they can pick me up but, still had a hard time. They asked for my co
Eugenia Perez

This was the worst experience of my life. We never received notification of what time we would be picked up. So, I reached out asking and they had no record of my reservation so I had to send them the email I received (from them). They ended up asking me to tell them when to pick us up. I was then told I needed to text 20 minutes prior to wanting to be picked up. Okay, no problem. Day of departure
Jessica Lawler

Excellent rides, both ways. First timers.
John & Anita Way

Great experience, only wish there could be an opportunity to speak on the phone if needed.
Judi

Driver was great, pickup and drop off was great! thank you!
Natalia Telea

Req
L White

Very easy service to use. Helpful pickup directions and communication. Clean car and friendly driver. This is our second time using the service an it is absolutely great! Very reasonable prices. Will use again in the future and recommend to family/friends. Thanks!
Angelina

The driver was great! A parade made it difficult to get to the location, but the driver got me to my destination no problem.
Jim Jendusa

Would definitely use this service again when in the area! Driver was great.....service was friendly and got us to our destination safely and on time! Thanks for a great ride!
Carol Anderson

Simple put...awesome! Perfect communication, before and during. On time despite a 10k foot race at the expected time of arrival. Accurate estimate of total transport time so I was on time for my flight. 100% recommend without reservation!
Janet

Great service after a long day of travelling. Door to door with no hassle. Exactly what we wanted
Laura Dunne

Joseph was great!
Dorian Bevec

Ok, I waited 40 minutes, I tried to call, i sent two sms to the numbers given. No answer at all. I had to call a taxi to get to SFO airport. I want my money back please!
paolo

Faith was great. A pleasure to ride with. Very nice way to get back home.
Sandy

We waited 40 minutes without seeing the car with license plate number we were given. We were told that the driver is on her way and will be there in about 10 minutes, and then 20 minutes later, we were told that she was about 5 minutes away, and then we were told that she was pulling in, ... Anyway, we still did not see that car after waiting for 40 minutes. Finally, they had to cancel the first
LZ

unreliable, irresponsible, unprofessional
no can do

had a difficult time connecting with driver as he did not try to find the main entrance despite my text request to ensure he met me at main entrance w/ main company. being able to find him took ~20 min of waiting / texting back and forth w/ main company - this needs to be worked on. everything else was great!
Bonny

Very nice and convenient service.
qiao sun

Driver on time, knew where she was going and drove very well. Very pleased !
Nancy

Driver was exceptional friendly welcoming and full of great information for my trip definitely an enjoyable ride ðŸ‘
Nadia Sirianni

My driver, Richard, was excellent, and on time.
Manny Martinez

The driver was pleasant and the car was clean and spacious.
Amy McNaughton

Lavonne is the BEST. She is an asset to your organization.
Shawn P. Meehan

Our driver was AMAZING. Got us there quickly and safely. Directions to get picked up weâ€™re somewhat confusing.
CAM vandal

We were very pleased with the car, the driver and the promptness of service.
Gloria Vogel

Very nice polite driver , very clean car, great trip
Jeanette Krueger

Driver I had was excellent. Service was good however it wasnt the easiest to find where to go. Instrocpuld have been better.
Greg Hansen

My service was excellent and the driver was polite and professional! I would use your service again and also recommend.
Linda Taylor

Our ride from LAX to San Juan Capistrano was great our driver Claudio, was very pleasant and his driving was very good.
Lou De Stefano

The driver came in about ten minutes, not bad considering it was mid day and a lot of traffic. Hanna is a very good driver and very pleasant, she drove safely but fast. The car was pretty much new and clean. Very pleased with the service and would recommend it to my friends and family.
Sarwat

He was GREAT. Very nice man ,pleasant,respectful,,very nice to talk to. His car was clean like new. I would request him again and tell my friends to request him. Thank You
Linda Condron

Driver was very nice and got me to the airport quickly, but she came 40 minutes late due to heavy traffic, despite numerous texts over the preceding days regarding pickup time.
Also, there were MANY texts and apparently no other way to communicate. Since texting is cumbersome with my phone and I have to pay for each text sent and received, this was not ideal for me.
Melissa

Ã‡yndi was very professional.and accomodating.
Lisa

Following the instructions via text once outside we only had to wait 10 minutes for our driver to arrive.
Car was clean & comfortable. The driver was pleasant & felt overall quite relaxed for the journey to our hotel.
Coming home the driver was on time to pick us up from the hotel. The journey was quicker due to it not being rush hour in New York.
Jonathan Bicker

Driver showed up on time. Curteous, put my bag in the pack, asked what music I like, asked about temperature in the car.
anne celona

Car on time, easy to locate, courteous driver and clean car.
Christian

Excellent
Jacquie Stone

Aaron was friendly and prompt. We got to LAX on time.
teresa cullen

Hilma was excellent.
Keerit Thind

My experience with Jayride was very very good .... My driver Bobbi was excellent & very professional. The Markings and directions to the pick up area could use some improvement but I am sure that is an airport issue. I would definitely use this service again... !
JAMES

We used Lax Ride to and from Newark Airport. We were kept updated regarding each ride with specific instructions and handled our specific requests. Each driver was pleasant & courteous. We will definitely use this transfer service again.
Diana S

Excellence service.
REGIL MEDINA

Driver very polite and knowledgeable of area
Pmoniz@logic.bm

My driver never was so late that I finally had to cancel and call an Uber to try to make my flight. I barely made my flight (they were calling for me as I was running through security), and if Iâ€™d waited for my JayRide driver I definitely would have missed it. I texted him 20 minutes before I was ready with no response. After 15 minutes with no response I texted again asking for an update and was
Ren Little

I sent a text to LAX Ride when I was ready as I was told to do. I received a response about 2 minutes later saying that they were sorry but had to cancel my reservation. I replied to them that they were a piece of crap, and 2 minutes later they said the driver would be on their way. It was quite the save on their part because i would have left a one star review. The driver was super friendly and g
Casey

The service was very good. After I sent text message to inform Jayride that I was waiting for their taxi, I got a reply quickly. The driver came within 20 minutes. The description about the car was clear. The hotel staff helped to confirm that was my taxi, but he was not provided with my correct name. So we both were confused a bit. Finally, I believe that he is the right driver and was on board.
Yun Ma

The driver never showed up and I ended up calling Uber. I followed your instructions exactly about texting 20 min. before my requested time to leave. I had a confirmation number with my pick up time and location. DO NOT rely on this service. I could have missed my flight for an important work event.
S. Curtis

My driver was on time and very courteous. The car was very clean and comfortable. The music was soothing and my driver was an excellent driver.
jennifer tully

The first Jayride was a light green prius and took off as we were walking towards the driver. We had to wait another 30 minutes for another driver. He was Serbian and super friendly and pleasant. We highly recommend him but the first driver was rude to take off.
Randall Yee

clean, nice car, nice professional atitude
Asako

This was a great ride - really good music. Excellent conversation. Smooth ride, clean car. Restful after a long drive. Thank you!
Jescie France

Driver was on time and courteous. The car was clean and comfortable. Getting picked up at LAX was a breeze. Will be using them again and would definitely recommend them.
Gabrielle Fulton

terrible service waited at the airport for 90 minutes not good after an eight hour flight very hard to communicate with would NOT recommend and certainly wouldnt use again
mrs j macwilliam

Excellent
Inessa

Good communication, prompt. Spotless vehicle. Would definitely use again
DDewhurst

Driver was excellent. Only problem was that i was given incorrect info re car color, make, model and license#, so I had trouble finding her at the airport. And she had the wrong name for me, so she was looking for someone with a different name. Once we found each other, it was great. So glad she waited and looked for me! Booking, price excellent.
Melissa

Our drive from San Juan Capistrano to LAX was very pleasant. Our driver Joseph did a good job getting us there in a reasonable time for our flight.
Lou De Stefano

We had to cancel our trip to Hawaii due to the fact that LAX Ride did not show up to take us to the airport. They were unaccommodating, unprofessional, and uncommunicative. The first driver had a â€œproblemâ€ and so they sent another driver. This driver (a LYFT driver!) had been driving all night and was too tired to take us. The third driver never showed up! By the time it was apparent that we
Rebecca

Our driver was.great as always they knew the quickest route safe frienday

Thank you
Debi

On time, courteous, friendly
Christian

Driver was on time and very friendly.
James Oâ€™Neal

Driver was very friendly and patient. Poor driver had to be stuck in traffic but remained jovial.
Amanda

On time ....excellent job
Thank you
James Choi

My two experiences with Laxride (AKA Jayride) was fairly positive, but I felt somewhat deceived by the fact that both of the drivers actually worked for Lyft and they had no idea (nor did I) that they were being booked by a third-party service. There was a discrepancy in that Laxride specifically asks you not provide cash tips to the driver, but to do it through their online portal. This left me
Tony P

Very good
Bill hansen

I was very pleased with the response and service.
I am going to use them again for my journey to the airport..
Thank you..
Deepa Parker

Professional and friendly driver.
Dana

Great driver. Dropped off at the airport in ample time to catch our flight.
John

Our driver was on time and got us to the airport using the fastest possible route.
Joe Mendelsohn

Very Solid.
Rich Lamp

Easy to book, best prices we found and driver was excellent. Safe ride, arrived early, and have already booked again using this service. We will definitely be telling our friends & family about this shuttle service. Thanks!
Angelina

Kate was great!
Tracy

Driver was great. The App was very misleading. Not super clear on the pickup spot. The email indicated to text when you land so the driver can be ready, I did this, still waited for 40 mins for a driver. Then there was traffic which caused the drivers to be switched. The driver pulled up and had no idea what my name was.
Adam Maggied

First off, you misrepresented yourself as a private luxury car company when in fact you were a "Lyft" provider. I could have called Lyft or Uber for a fraction of the $53.33 + $10 tip fee you charged.

In addition, you ad said "all fees and taxes included" then you charged me an additional $1.33... for what, I have no idea.

Third, the driver was told to pick up someone na